WB Shop sells licensed entertainment and pop culture merchandise, including apparel, collectibles, and seasonal items. This page shows ratings and reviews from shoppers who have purchased from wbshop.com, helping you understand their experience with product quality, shipping, and customer service.
WB Shop Reviews
1.4
22 reviews
What Shoppers Say About WB Shop
Created with AI, based on recent reviews
WB Shop is rated 1.4 out of 5 by 22 shoppers, with the vast majority of reviews reporting serious problems. Shoppers consistently report non-delivery of orders, unresponsive customer service, and difficulty obtaining refunds. Many describe reaching out via phone and email with no response, and several mention waiting six weeks or longer for orders that never arrived. A small number of reviewers noted that products themselves (such as apparel) were of acceptable quality when received, but this positive observation is heavily outweighed by fulfillment and service failures.
The overwhelming pattern across reviews suggests systemic issues with order processing and customer communication. Shoppers report that contact phone numbers do not work, email addresses bounce back as undeliverable or go unanswered for weeks, and the company has been unresponsive even to requests for refunds after extended delays. Several customers indicate they escalated complaints to their banks or payment processors to recover money. The combination of non-delivery, unreachable support channels, and refusal to issue refunds has led nearly all recent reviewers to advise others to shop elsewhere.
Customer Reviews (22)
Sorted by: Most recentJoshua C.Nov 8, 2023
I'd probably give this three and a half stars. I ordered a 4K item but they never updated my order status. When I tried to contact them, they seemed lost and couldn't tell me anything about what was happening. Then randomly it showed up at my door. If they'd just kept me informed like they should have, I would've left a much better review. But when they ignore your emails and won't communicate, that's a big problem. Customer service communication is everything.
Eric M.Aug 5, 2023
Just got a Ted Lasso jacket in size small when I ordered an XXL. Fingers crossed they fix this so I can change my rating. At least the jacket material itself is pretty decent quality.
Lauren H.Jul 6, 2023
Awful experience. My orders still haven't shown up and they're not replying to my emails even after a month of trying to track them down. I've contacted my bank to dispute the charges and honestly you should probably do the same to get your money back from this place.
Marcus H.Jun 3, 2023
The shipping partner they use is terrible. I watched my item get handed to the driver and within an hour they were claiming they'd already attempted delivery three times and telling me to contact the store. The customer service chatbot is just poorly designed AI that spits out chat transcripts and does nothing else. They've got the same problems as their shipping carrier.
Victoria L.Apr 8, 2023
These don't seem like authentic merchandise. I ordered a Ted Lasso hoodie and it came fairly fast, but the print quality is really bad. I don't have a return label either so I can't easily send it back for a refund. Don't make the same mistake I did.
Jennifer B.Dec 10, 2022
Do yourself a favor and shop elsewhere. I ordered a Ted Lasso sweatshirt back in November and still haven't received it. You can't talk to an actual person and emails just get you a robotic generic response that seems like it's pulled from a template. They're now telling me to wait until mid-December to see if they'll do anything if it hasn't arrived by then. Great timing for Christmas.
Rebecca P.Oct 27, 2022
It's ridiculous that in this day and age they still don't ship to Australia or New Zealand. This really isn't that hard - pretty much every other company figures it out.
Sarah M.Jun 5, 2022
I wanted to share my positive experience since I was really worried after reading all the complaints on here. I hesitated for a while but they had a hard-to-find RSVLTS shirt that I couldn't get anywhere else. I'm really glad I took the chance. My order shipped within a day and arrived looking perfect and exactly as pictured. The only downside was that they don't deliver to Australia, so I had to use a mail forwarding service.
David L.Oct 25, 2021
The worst customer service experience I've ever had. You only ever get automated responses. There's no real phone support. Honestly, you might as well just throw your money away. I ordered more than a month ago and haven't heard anything. I even tried to cancel and they won't let me. This was the most disappointing shopping experience of my life.
Michelle R.Oct 10, 2021
I bought two Ted Lasso sweatshirts and a hat. They sent me some questionable emails about shipping delays and then claimed everything was late because embroidery takes longer. They refunded my shipping and said sorry for the mix-up, but the sweatshirt quality is really disappointing. I'm pretty sure the hat will be just as bad. You need to get your act together.
WB Shop Review FAQ
What is WB Shop's overall rating?
WB Shop is rated 1.4 out of 5 stars based on 22 customer reviews. The rating distribution shows that 86 percent of reviews are one star, nine percent are three stars, and five percent are five stars, with no two or four star reviews.
What are shoppers' main complaints about WB Shop?
The most common complaints center on order non-delivery and unresponsive customer service. Reviewers report placing orders that never arrive, waiting six weeks or longer without updates, and being unable to reach the company by phone or email. Many describe bounced emails and non-functional phone numbers listed on the website. Additional complaints include refusal to issue refunds and lack of responses to customer inquiries.
Has anyone had a positive experience with WB Shop?
A small minority of reviews (five percent five-star and nine percent three-star) suggest some shoppers received their orders. Those who did receive items reported that the products themselves were of acceptable quality. However, even positive reviews are extremely rare relative to the overwhelming number of negative experiences.
Should I order from WB Shop?
Based on reviews posted on RetailCoupons.com, the vast majority of recent shoppers advise against ordering from WB Shop. Reviewers explicitly warn others to avoid the store and recommend shopping elsewhere. The consistent pattern of non-delivery, unreachable customer service, and unresolved refund requests suggests significant operational problems.
How are WB Shop's ratings calculated?
Ratings on RetailCoupons.com are based on verified customer reviews. The overall store rating is the average of all individual review ratings. Each shopper rates their experience on a scale of one to five stars, and the distribution of these ratings is displayed to show how many reviews fall into each category.