WB Shop sells licensed entertainment and pop culture merchandise, including apparel, collectibles, and seasonal items. This page shows ratings and reviews from shoppers who have purchased from wbshop.com, helping you understand their experience with product quality, shipping, and customer service.
WB Shop Reviews
1.4
22 reviews
What Shoppers Say About WB Shop
Created with AI, based on recent reviews
WB Shop is rated 1.4 out of 5 by 22 shoppers, with the vast majority of reviews reporting serious problems. Shoppers consistently report non-delivery of orders, unresponsive customer service, and difficulty obtaining refunds. Many describe reaching out via phone and email with no response, and several mention waiting six weeks or longer for orders that never arrived. A small number of reviewers noted that products themselves (such as apparel) were of acceptable quality when received, but this positive observation is heavily outweighed by fulfillment and service failures.
The overwhelming pattern across reviews suggests systemic issues with order processing and customer communication. Shoppers report that contact phone numbers do not work, email addresses bounce back as undeliverable or go unanswered for weeks, and the company has been unresponsive even to requests for refunds after extended delays. Several customers indicate they escalated complaints to their banks or payment processors to recover money. The combination of non-delivery, unreachable support channels, and refusal to issue refunds has led nearly all recent reviewers to advise others to shop elsewhere.
Customer Reviews (22)
Sorted by: Most recentKevin S.Aug 4, 2021
Customer service is terrible. I've been trying for months to get replacements for some scratched discs with no luck.
Matthew J.May 21, 2021
They don't respect their customers at all. I pre-ordered 4 Funko Pops and once they ran out of stock they cancelled one of them, saying they couldn't process the payment even though they had no problem charging me for the other three. Now I'm stuck with an incomplete set and they refuse to sell me the missing one I pre-ordered. If they'd taken payment upfront like most retailers do, this wouldn't be an issue. But even setting that aside, it's wrong to cancel a pre-order months after you placed it just because they're out of stock. That's exactly why I pre-ordered it in the first place. Most stores handle this differently and keep the pre-order active. This is unprofessional and they clearly don't value their customers.
WB Shop Review FAQ
What is WB Shop's overall rating?
WB Shop is rated 1.4 out of 5 stars based on 22 customer reviews. The rating distribution shows that 86 percent of reviews are one star, nine percent are three stars, and five percent are five stars, with no two or four star reviews.
What are shoppers' main complaints about WB Shop?
The most common complaints center on order non-delivery and unresponsive customer service. Reviewers report placing orders that never arrive, waiting six weeks or longer without updates, and being unable to reach the company by phone or email. Many describe bounced emails and non-functional phone numbers listed on the website. Additional complaints include refusal to issue refunds and lack of responses to customer inquiries.
Has anyone had a positive experience with WB Shop?
A small minority of reviews (five percent five-star and nine percent three-star) suggest some shoppers received their orders. Those who did receive items reported that the products themselves were of acceptable quality. However, even positive reviews are extremely rare relative to the overwhelming number of negative experiences.
Should I order from WB Shop?
Based on reviews posted on RetailCoupons.com, the vast majority of recent shoppers advise against ordering from WB Shop. Reviewers explicitly warn others to avoid the store and recommend shopping elsewhere. The consistent pattern of non-delivery, unreachable customer service, and unresolved refund requests suggests significant operational problems.
How are WB Shop's ratings calculated?
Ratings on RetailCoupons.com are based on verified customer reviews. The overall store rating is the average of all individual review ratings. Each shopper rates their experience on a scale of one to five stars, and the distribution of these ratings is displayed to show how many reviews fall into each category.