Chico’s FAS Reviews

The return experience was a total nightmare. I sent back the same pair of pants in three different sizes and was told it would take 2 to 3 weeks just to process the return. I kept calling to check on the status but customer service wasn't helpful. Since my credit wasn't going back on my card until the return was fully processed, my account balance kept showing all these charges and my credit score took a hit. Eventually I got a rep who confirmed all three items had actually been returned and sent me an email saying the refunds were pending.

I shopped here for a decade and really liked them, but their service quality went downhill fast and I just couldn't stick with them anymore.

Used to shop here all the time, but things have really changed for the worse. The clothing quality has taken a major hit while prices stayed just as high. Customer service got outsourced somewhere abroad and they're basically useless now. I ordered a basic tee for about $49 that literally fell apart after just one regular wash. I didn't use bleach or anything harsh, just normal detergent and followed the care tag exactly. When I tried to return it, I got the runaround about their policy stating items need to be unwashed and unworn, plus you have to pay for shipping. The fact that I had already washed it before the holes appeared didn't matter to them. I reached out through email and chat multiple times but just got the same scripted responses. Checking the reviews on that same shirt, tons of other customers had the identical issue with holes developing after washing. This has never happened to me with any other brand. It's frustrating because I used to actually recommend this place.

Placed an order for a dress on June 4th for an event coming up that month. The estimated delivery window was 4 to 7 business days so I should've gotten it in plenty of time. The package never shipped though and when I checked my status the expected delivery date got pushed to June 20th. I tried to cancel by email and through their chat but they refused to let me. It hadn't even shipped yet and it was weeks away from shipping and I couldn't cancel? Now I'm stuck with something I don't want and will either have to go return it in person or deal with paying for return shipping. I won't be ordering online from them anymore.

Regarding White House Black Market: The service is unacceptable. They moved their customer support overseas and their online chat is basically pointless. I bought pants and the order got stuck on processing for way too long. I asked about it several times and kept getting told to just wait. Then a week later, poof, order canceled with zero explanation. Getting someone on the phone took three tries with each call making me hold for over 20 minutes. When someone finally answered, they said it was because the size was out of stock, yet it was still showing available on the website. Then their chat support blamed my credit card, trying to make it seem like it was my fault. The whole thing just screams that they either have no clue what they're doing or they simply don't care. Seriously, bring customer service back to the US. Overseas outsourcing tanks your quality. And if you're charging premium prices, the products and service should match those prices.

Ordered three things for a wedding three weeks out and paid extra to rush the shipping. The blouse showed up quickly, great. But the pants and belt never actually shipped despite what their email said. When I checked the tracking, the carrier hadn't even received the package yet. After waiting over a week, I contacted them and they only asked about the blouse I'd already gotten, not the missing items. I sent what they asked for and got nothing back. Followed up again a few days later and still radio silence. By then the wedding had already happened and I'd had to find something else to wear. I'm convinced I'm never going to get a real answer from their service team and honestly I doubt I'll see those clothes or my money back either. Do yourself a favor and shop somewhere else.

Skip this store. The prices are outrageous for the quality you're getting and the customer service is absolutely terrible. I ordered four items. Two arrived and two are still in limbo with no shipping confirmation two weeks later. When I tried asking customer service about the missing pieces, that's all they could tell me: 'I have no information on that.' They said it over and over.

Went into the store location in Arlington and had a really frustrating experience. I walked around for a few minutes looking at stuff, and nobody came over to help. Then a couple of white customers came in and immediately got greeted at the door and asked if they needed help with the dressing room. I was still browsing and picking items but got completely ignored. I'd been a regular customer too and used to get calls when new merchandise came in. Put my stuff back and walked out, came back in just to see if anyone would even acknowledge me, and nope, nothing. It's disappointing because I actually liked shopping there before. Please acknowledge every single customer who walks through your doors. If anyone else has dealt with this kind of treatment, please speak up and leave a review. These practices need to change.

Their pants are fantastic and I absolutely love shopping here for those. But I tried ordering a jacket online recently and had a totally different experience. I'm typically a 4 or 6, so I went up to an 8 for the jacket and it still wouldn't close properly. The fit is just not great if you have more of a chest. This probably isn't the best place to shop if that's your body type.

Chico's really nails it with their website interface and how they describe everything. What's really great is they actually let customers post negative feedback and they respond in a genuinely thoughtful way.