Wilsons Leather specializes in leather goods including jackets, coats, and accessories. This page features customer ratings and reviews to help shoppers understand what to expect from the store's products and service. Read candid feedback from recent buyers about their experiences with orders, returns, and customer support.
Wilsons Leather Reviews
2.2
17 reviews
What Shoppers Say About Wilsons Leather
Created with AI, based on recent reviews
Wilsons Leather has a severely troubled track record with customer service and refund processing. The overwhelming majority of reviews report delayed or missing refunds, with customers waiting weeks to months after returning items. Common complaints include unanswered emails, unresponsive chat support, items listed as in stock that are actually backordered without notification, and refunds that are promised but never arrive. Some shoppers report having to escalate disputes through PayPal or credit card companies to recover their money. A small group of satisfied customers (29 percent of reviews) suggests the store can deliver quality leather goods when transactions proceed smoothly, but the refund and customer service issues are severe enough that most reviewers explicitly warn others away.
The consistent pattern across negative reviews indicates systemic problems with the returns department rather than isolated incidents. Multiple customers report being told their returned items arrived and refunds are pending, only to experience weeks of continued waiting. The lack of proactive communication about backorders and the difficulty reaching customer service through multiple channels (email, chat, phone) compounds customer frustration. Those who managed successful transactions report satisfaction with product quality, but this cannot overcome the pervasive refund processing failures that dominate recent customer experiences.
Customer Reviews (17)
Sorted by: Most recentLauren C.Feb 17, 2022
I'm writing this review because I saw a lot of negative comments after I already placed my order, so I wanted to give another perspective. I'm very satisfied with my purchase. The jacket arrived just a day late and came packaged really well. The quality is excellent and their sizing chart is actually accurate. I went up a size based on their measurements and it fits great. I can't comment on their return process since I'm definitely keeping mine, but if you pay attention to their measurement guide, you shouldn't have to return anything. I was worried after seeing all those bad reviews but I'm so happy it went smoothly. I love my new jacket!
Amanda S.Feb 17, 2022
I'm leaving this review because I noticed tons of complaints online after ordering, so I wanted to share my actual experience. I'm really happy with what I got. My jacket showed up just one day late and was packaged nicely. The quality is fantastic and their size chart actually works. I sized up according to what they recommended and the fit is perfect. I can't speak to their return process since I'm keeping mine, but honestly if you use their measurement guide properly, you probably won't need to return anything anyway. I was nervous after reading all those bad reviews, so I'm so glad my order turned out great. I absolutely love my new jacket!
William P.Feb 4, 2022
Be careful if you buy online here. I purchased a jacket on December 8, 2021 and canceled it within an hour, plus I called customer service to confirm it was canceled. A couple weeks later it showed up anyway. I sent it back and got confirmation it was delivered on January 10, 2022. Still no refund as of February 4, 2022. This company isn't worth dealing with. I'm letting my credit card company take it from here.
Jennifer H.Jan 11, 2022
Worst shopping experience I've had online. I wish I'd read the reviews first. Ordered a women's coat and received a men's jacket worth way more instead. Returned it three months ago and still no refund. I call every week and they tell me the same thing each time, that my refund is being processed and should arrive soon. As of mid January 2022, nothing. No refund and not even a confirmation that they got the item back so I could dispute it with my credit card company.
Sarah D.Jan 9, 2020
Great experience with their customer service. I needed to return a coat for a bigger size and they made it super easy. Got my replacement and refund with no hassle at all.
Nicole W.Nov 27, 2017
I've been shopping at their online store for years and almost stopped, but honestly great customer service saved me. Thank you so much Kyla for taking my call and getting everything fixed super fast! I really appreciate what you did for me, especially on Thanksgiving of all days. I was seriously about ready to give up on them after the other person left me hanging for 2 hours before I finally got through to you. You literally saved me from walking away. Your team should know that people like you deserve recognition and rewards. Customer service is tough work and when someone goes above and beyond like you did, it makes a huge difference. Happy holidays and thanks again Kyla!
Wilsons Leather Review FAQ
What is Wilsons Leather's average rating on RetailCoupons.com?
Wilsons Leather is rated 2.2 out of 5 based on 17 customer reviews. The rating reflects a high concentration of one-star reviews, indicating significant customer dissatisfaction.
What do shoppers praise about Wilsons Leather?
The minority of positive reviewers mention satisfaction with leather product quality and craftsmanship. These customers appear satisfied with their purchases when items arrive as ordered.
What are the main complaints about Wilsons Leather?
The predominant complaint across reviews is delayed or missing refunds after returning items, with customers reporting waits of several weeks to over four months. Additional complaints include items listed as in stock that turn out to be backordered without advance notice, unresponsive customer service via email and chat, and difficulty reaching support by phone. Some customers report that returns were rejected despite using the company's own return labels.
Do shoppers recommend Wilsons Leather?
Most recent reviewers explicitly recommend avoiding the store, with multiple customers advising others to shop elsewhere. Those with refund issues often suggest using payment methods like PayPal or credit cards that offer dispute resolution as protection against non-refund situations.
How can I leave a review for Wilsons Leather on RetailCoupons.com?
You can submit a review based on your personal shopping experience at the store. Reviews are most helpful when they include specific details about your order, what you purchased, how long you waited for delivery or refunds, and your interactions with customer service. Honest feedback about both positive experiences and problems helps other shoppers make informed decisions.
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