WOOF Clothing sells casual apparel, primarily shorts and related items. This page offers ratings and reviews from real shoppers who have purchased from the store, helping you understand what to expect before buying.
WOOF Clothing Reviews
1.1
24 reviews
What Shoppers Say About WOOF Clothing
Created with AI, based on recent reviews
WOOF Clothing has received overwhelmingly negative feedback, with 24 shoppers rating the store 1.1 out of 5. The dominant complaint across reviews is severe customer service failure, with customers reporting months-long delays on preorders, complete lack of communication via email and chat support, and no resolution to missing orders. Multiple shoppers describe the experience as scam-like behavior, citing instances where they paid $50 to $130 and received nothing while their attempts to contact the company went unanswered. Some customers have escalated complaints to the Better Business Bureau.
The single bright spot mentioned in reviews is product quality itself. One reviewer noted that the shorts are actually good, but emphasized that poor service and lack of communication would prevent them from ordering again. Another review suggests that arriving orders have sometimes come incorrect without any customer service recourse. The pattern suggests operational breakdown rather than intentional fraud, but the lack of responsiveness has destroyed customer trust and satisfaction.
Customer Reviews (24)
Sorted by: Most recentDaniel V.Sep 11, 2023
Total scam. Ordered two separate times. Each order got mailed to an address that doesn't exist. They have absolutely no customer support and won't reply to emails. This is clearly a fraudulent operation.
Kevin M.Aug 9, 2023
As someone who runs a business, I'm honestly stunned this company is still operating. The owner is catty and defensive for no reason. He blames every problem on someone or something else, and that's only if you hear back from them at all. Can't wait to spend my money anywhere but here. Based on the other reviews, you'd be lucky to actually get what you paid for.
Nathan D.Jul 19, 2023
I purchased clothing that never showed up. I tried emailing and calling but received nothing in return! Shop at your own risk!!
Vincent H.May 4, 2023
I'd give them zero stars if I could instead of one. Like so many other people reviewing this, I placed an order back in November 2022 and still haven't received anything. I submitted countless support tickets and posted on their Facebook page repeatedly and got nothing but automated responses saying they're a one-person operation. Update: I was able to get my money back through my bank a few days later.
Sarah K.Feb 23, 2023
I have to echo what others are saying here. The company has terrible customer service and won't respond to anything. I placed an order three months ago and they charged my card, but it's still sitting on their system as 'In Progress.' I've tried contacting them multiple times and haven't heard back once.
Thomas E.Feb 5, 2023
My review pretty much mirrors everyone else's. I paid for an order back in October 2022, it never got sent out, but they definitely charged my account. They even sent emails saying the shipment was prepared. I tried reaching out through 3 support tickets, 3 emails, Facebook, and a phone number they posted which doesn't work, and got zero response. I eventually disputed the charge through Paypal and I'm waiting for resolution. It's disappointing because I love the shorts, but I won't purchase from them again. The owner needs to understand that customers are the ones supporting the business. He clearly doesn't know what good customer service looks like.
Oscar D.Jan 2, 2023
I placed an order back in October 2021 for $215.28 using my credit card and it was charged. According to USPS the package was never shipped. I followed up with several emails and two letters, including one sent with registered mail. Nothing came back at all.
William P.Dec 13, 2022
After waiting months for my order to arrive, I couldn't get anyone at the company to respond. My support requests went unanswered, nobody replied on their social platforms either. I finally had to dispute the charge with my credit card company, hoping that would force them to either ship my items or give me my money back.
Gregory P.Nov 17, 2022
My order came quickly, but don't think this works like a normal online retailer where returns are easy. There's no real return process at all, no exchanges, you just buy your own shipping label and mail it back and they don't track when it arrives. It took me 3 months and a chargeback before I finally got my money back. I sent 3 emails to support and all of them were ignored. Usually I just got an automated reply saying they're a small operation with just two people and can't handle messages so look on their messy website and FAQ. Here's the thing though, if you're selling $75 shorts and can't provide a decent customer experience, then you shouldn't be in business.
WOOF Clothing Review FAQ
What is WOOF Clothing's average rating based on?
The 1.1 out of 5 rating is calculated from 24 verified customer reviews submitted to RetailCoupons.com. The store's rating distribution shows that 92 percent of reviews are one star and 8 percent are two stars, with no three, four, or five star ratings.
What do shoppers complain about most?
The overwhelming majority of complaints center on customer service and order fulfillment. Customers report that preorders placed months ago have not arrived, that the company does not respond to emails or chat support inquiries, and that there is no communication about order status even after payment has been received. Multiple shoppers describe the experience as scam-like due to the lack of responsiveness.
Is there anything positive said about WOOF Clothing?
One reviewer mentioned that the shorts themselves are actually good quality. However, this single positive comment about the product is heavily outweighed by severe frustration with customer service and fulfillment, to the point that the customer stated they would not order again.
Would shoppers recommend WOOF Clothing?
No. Multiple reviews explicitly state they cannot recommend the company. One customer stated, 'I seriously can't recommend this company,' and another indicated their next order would be their last. The widespread dissatisfaction with service and order delivery makes the store not recommendable in its current state.
How can I write a review of WOOF Clothing?
You can submit a review on this page if you have purchased from WOOF Clothing. Share your honest experience with products, shipping, customer service, and overall satisfaction. Reviews help other shoppers make informed decisions and provide valuable feedback to retailers.