Woodwind & Brasswind sells musical instruments and accessories for wind and brass musicians. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from this retailer, including feedback on delivery, customer service, and product quality.
Woodwind & Brasswind Reviews
2.1
16 reviews
What Shoppers Say About Woodwind & Brasswind
Created with AI, based on recent reviews
Woodwind & Brasswind is rated 2.1 out of 5 by 16 shoppers, with reviews sharply divided. The majority of recent feedback centers on significant operational failures: orders that never arrive with no response to customer inquiries, items listed as in stock that turn out to be unavailable, poor tracking information, and unresponsive customer service across multiple touchpoints. Customers report waiting weeks with no updates and facing unhelpful responses when contacting support. A smaller group of satisfied customers praise the store's pricing and service, though these positive reviews lack the specific detail found in complaints.
A recurring theme in negative reviews is the breakdown in communication after purchase. Customers describe unanswered emails, generic follow-up messages with no resolution, and a sense of abandonment once orders leave the warehouse. One customer noted issues with product quality (a stuck valve on an instrument) combined with limited support for returns. Another reported difficulty unsubscribing from marketing emails despite attempting to opt out. These operational and communication issues appear to be the primary drivers of the low overall rating.
Customer Reviews (16)
Sorted by: Most recentRobert W.Jun 5, 2022
Just browsed their website without even making an account and immediately the emails started flooding in every single day. Like everyone else here, I clicked that unsubscribe button at least six separate times, and I also called them directly where someone promised it would be fixed right away. Spoiler alert: it wasn't. Why would anybody want to give money to a company that just harasses you constantly? That's a terrible way to run a business.
Sarah K.Jun 2, 2022
Stuck getting bombarded with emails constantly, at least daily, and there's no way to stop them. I've tried unsubscribing on their site, sent them emails, even called them up. Nothing works. This is ridiculous and honestly should be illegal. Steer clear of this company.
Anthony R.Jun 23, 2021
WWBW has become my favorite spot for getting acoustic guitars. I've purchased three from them now. Their service has been excellent and shipping was fast at no extra cost. I was able to negotiate a solid price, got expedited overnight shipping, and even scored an extra five percent discount. They didn't do the setup work, but that's fine since I prefer having my own luthier handle it anyway. Jay and Brad really made sure I'd come back. Great all around.
Victoria H.Jan 2, 2021
Bought a Suzuki MDG-300 digital piano from them on a November date and it arrived a few weeks later. Had a handyman help put it together for a fee. After spending nearly two grand on the piano plus another hundred fifty to assemble it, the thing was broken right out of the box. Called them and they said I could send it back. The issue is this piano weighs over two hundred pounds. They told me to take it apart, box it back up in that huge box, let their truck grab it, wait for a replacement, and pay another hundred fifty to set up the new one. That didn't sound great, so I asked if a technician could just fix it instead. They gave me a list of techs and eventually found someone willing to help. I'll give them credit though: once I got connected with someone, the customer service was really solid and responsive. The problem is they won't have replacement parts available until after February since everything gets shipped from overseas. So here I am stuck with a piano I paid for but can't use for at least four months after purchase.
Patricia J.Oct 2, 2020
Got a beginner trumpet and some accessories for my son's middle school band. Everything arrived in perfect shape, and the trumpet sounds wonderful for someone just getting started. The ordering process was smooth, and delivery came quicker than I expected. Since our local music shops keep closing down, we're definitely going to keep shopping with them going forward.
Woodwind & Brasswind Review FAQ
What is Woodwind & Brasswind's overall rating?
The store is rated 2.1 out of 5 based on 16 customer reviews. The rating distribution is heavily skewed, with 69 percent one-star reviews, 25 percent five-star reviews, and 6 percent two-star reviews.
What do customers praise about this store?
The small number of positive reviews cite excellent pricing and good customer service. However, these positive reviews provide limited specific details compared to the detailed complaints in negative reviews.
What are the main complaints about Woodwind & Brasswind?
The most common issues include orders failing to arrive, items listed as in stock being unavailable without prompt notification, unresponsive customer service to email inquiries, poor tracking information, and difficulty with returns and refunds. Some customers also report problems unsubscribing from marketing emails.
How do customers describe their customer service experience?
Multiple reviewers report sending emails that go unanswered and receiving only generic follow-up messages with no resolution. Customers describe feeling like they matter only until their order leaves the warehouse, after which support becomes difficult to reach.
Would shoppers recommend this store?
Based on the review data, the vast majority of recent reviews are negative, with only a small percentage giving five-star ratings. The pattern of unresolved ordering and communication issues suggests most customers would likely not recommend the store, though some satisfied customers do exist.
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