Wyndham Hotels and Resorts operates a large portfolio of hotel brands including Days Inn, Ramada, AmericInn, and Thriftlodge. This page aggregates guest reviews and ratings for Wyndham properties to help travelers understand what to expect before booking. Read honest feedback from real stays to make informed decisions about Wyndham accommodations.
Wyndham Hotels & Resorts Reviews
1.8
24 reviews
What Shoppers Say About Wyndham Hotels & Resorts
Created with AI, based on recent reviews
Wyndham Hotels and Resorts receives sharply divided opinions from guests, with ratings clustering at extremes. Positive reviewers praise pet-friendly policies, clean rooms, reasonable pricing, and exceptional customer service from staff members who go above and beyond. However, the majority of reviews report serious issues including misleading online photos that do not match actual property conditions, maintenance problems (flimsy floors, non-functional toilets, broken fixtures), cleanliness concerns (dirty linens with burn marks, mold on food, debris in rooms), and unresponsive customer support. Several guests also report unexpected charges, unresolved booking cancellations, and poor communication.
The stark contrast in experiences suggests significant inconsistency across Wyndham properties and their booking process. While some locations deliver quality stays with attentive staff, many guests encounter properties that fall well short of online representations, coupled with difficulties resolving complaints through customer service channels. Prospective guests should research specific properties carefully and be aware of potential issues with transparency regarding amenities like parking.
Customer Reviews (24)
Sorted by: Most recentCarlos M.Nov 15, 2019
Got Charged $100 Extra Without Warning. We booked Microtel on Long Island and when we arrived there was confusion about our room assignment because our booking through another site didn't match what the hotel had. After calling that site, the hotel said they'd switch us to a double bed room and mentioned maybe changing us to a single bed room on the 15th if it became available. They said they'd let us know if that happened. Fast forward to the 15th - nobody told us anything. Not a call, not a notice, absolutely nothing. When we showed up that evening, we discovered they'd charged us an extra $100 without even giving us a heads up this might happen. When I asked why they never called us, they said they'd tried multiple times and nobody answered. So I asked them to pull up my phone number in their system and guess what - they didn't even have it. Convenient, right? They didn't bother to get the right info from us at check-in.
James N.Jan 23, 2018
Really Disappointed with This Property. After driving a long way from California to South Carolina, my son and I were given a room with used sheets right off the bat. We asked for something different but the next room was actually worse - the sheets were disgusting with stains all over them. My son had to go back a third time before we finally got a suite. But even that room had bugs crawling around. I definitely won't recommend this Baymont location to anyone. Better to stay somewhere else.
Lars P.May 10, 2017
Double Charged and Can't Get Help. We stayed at Hawthorn Suites in Jacksonville for two nights in April and unfortunately it'll be our last stay at a Wyndham property. We booked and paid through Expedia, but the hotel also charged our Visa card separately. Since April 19th I've been trying to get the customer service team to refund the extra charge without any success. The answers I get are pretty strange - the best one was that I needed to contact my bank to sort it out. I've basically given up trying to reach customer service at this point. We were thinking about staying at another Wyndham location during a trip next summer, but after this I don't think that's going to happen.
Erik J.Dec 27, 2016
They Wouldn't Honor Our Reservation. We booked one of their hotels with a confirmation email showing the confirmation number and the rate. When we got there, the staff and manager flat out refused to honor our booking. It seemed like they'd gotten other guests willing to pay more and decided to ditch us. When we called their main customer service line, they basically said it wasn't their responsibility and didn't even try to help us find another option. Really disappointing all around. I'd look elsewhere next time.
Wyndham Hotels & Resorts Review FAQ
What is the overall rating for Wyndham Hotels and Resorts?
Wyndham Hotels and Resorts is rated 1.8 out of 5 based on 24 guest reviews on RetailCoupons.com. The ratings show a polarized distribution, with 79 percent one-star reviews and 21 percent five-star reviews, indicating highly variable experiences across properties.
What do guests praise about Wyndham Hotels?
Positive reviewers consistently highlight pet-friendly policies with complimentary treats, clean and well-maintained rooms, reasonable pricing, beautiful facilities, and exceptional staff service. Several guests noted front desk staff who were particularly polite, attentive, and patient in handling their needs.
What are the main complaints guests report?
Common complaints include properties looking significantly different and worse than their online photos, maintenance issues (flimsy floors, non-working toilets, missing lighting fixtures), cleanliness problems (stained linens, moldy food, scattered debris), unexpected charges not disclosed during booking, and unresponsive customer support that fails to resolve issues or process refunds.
Do guests recommend booking directly through Wyndham?
Several guests reported problems with Wyndham's booking process, including cancelled reservations, requests for extensive verification documents followed by non-responsiveness, and difficulty obtaining refunds. Guests should be cautious when booking directly and document all confirmation details. Be aware that third-party amenities like parking may carry additional undisclosed charges.
How reliable are the photos and descriptions on Wyndham's website?
Multiple guests reported significant discrepancies between online photos and actual property conditions, describing properties as appearing much worse in person. Before booking, it is advisable to research specific property locations and read recent reviews to verify that amenities and room conditions match online representations.