Zola is a wedding planning and registry platform that helps couples create gift registries, plan weddings, and manage guest information. This page aggregates customer reviews and ratings from RetailCoupons.com shoppers to help you understand their experiences with the service.
Zola Reviews
1.0
17 reviews
What Shoppers Say About Zola
Created with AI, based on recent reviews
Zola is rated 1.0 out of 5 by 17 shoppers, with all reviews giving one star. Shoppers report significant frustration with the wedding registry platform, citing slow performance, unclear limitations (particularly around international registry links), and poor customer support responses that appear automated and unhelpful. Several reviewers describe billing issues, difficulty removing old accounts, and complaints that the company uses aggressive tactics like burying business listings unless premium fees are paid.
Common complaints include the app being difficult to use, gift card transfer processes taking unexpectedly long with no communication about timelines, and customer service that either fails to address actual problems or requests excessive personal information. Reviewers also express concern about data privacy practices and the company's unwillingness to honor account deletion requests even years after customers stopped using the service.
Customer Reviews (17)
Sorted by: Most recentJames R.Jan 22, 2025
Stay away from this company. The cardigan I received looked completely different from what was pictured and described online. When I tried to send it back, they wanted £30 just to ship it to China. Instead of a full refund, they offered 10% off the original price if I kept it. Wish I had looked at other customer feedback before placing my order.
Linda F.Jan 17, 2025
I'm seeing the same problems everyone else is reporting. The sweater arrived eventually but was unacceptable quality. I paid quite a bit and it was subpar with zero packaging materials or care info. Their response was either pay £30 to send it back or accept a small refund and keep it. Should have read the reviews before buying. Definitely disappointed.
Elizabeth W.Jan 17, 2025
I have to agree with all the other reviews here. My order finally came and it was unacceptable - a jumper I paid good money for that was total garbage. Nothing came with it in the box, no instructions or labels. When I emailed them about it, they said I'd either pay £30 to return it or take a discount to keep it. I should have checked reviews before ordering. Very unhappy with this purchase.
Jennifer B.Jan 15, 2025
Got the item I ordered a couple weeks ago and I'm absolutely shocked. It's nothing like what the online photo showed, I spent nearly £40 on it, and it looks cheap and feels awful. The fabric quality is terrible and I wouldn't be caught dead wearing it. It's low quality Chinese merchandise. Please read the reviews before ordering - I should have.
Margaret S.Jan 10, 2025
I'd give zero stars if I could. Bought what was labeled as a cashmere cardigan for nearly £46 and got complete garbage that looked nothing like the picture. The stitching was terrible, there were loose threads everywhere, and no labels or care instructions at all. To top it off, shipping it back to China would cost almost as much as the item itself. Check the reviews before you buy - I didn't and regret it. They eventually offered me £8.99 back to keep the worthless cardigan.
Susan H.Aug 24, 2024
Complete ripoff from start to finish. I ordered a cotton summer dress and what showed up was absolutely terrible. The material is cheap and tacky, it doesn't fit right, and looks nothing like the photo on their website. This is what I get for clicking through links from Pinterest. Won't be making that mistake again.
Zola Review FAQ
What is Zola's current rating on RetailCoupons.com?
Zola is rated 1.0 out of 5 based on 17 customer reviews on RetailCoupons.com. All current reviews award one star.
What are the main complaints about Zola?
Shoppers consistently report slow platform performance, particularly when typing or searching registries. Other frequent complaints include unclear website limitations (such as not accepting certain international registry URLs), unhelpful customer support responses that appear automated, difficulty removing old accounts, and concerns about billing transparency and data privacy practices.
Do customers recommend Zola?
Based on current reviews on RetailCoupons.com, customers do not recommend Zola. All reviewers gave one-star ratings and described negative experiences with the platform's functionality, customer service, and business practices.
What specific problems have customers experienced with the registry feature?
Reviewers report that the registry section has significant performance issues, including slow typing response times and the inability to add certain international registry URLs without clear explanation of these limitations. When customers contacted support about these issues, they received generic responses that did not address their specific problems.
How do I write a review of Zola on RetailCoupons.com?
RetailCoupons.com welcomes customer reviews of Zola and other retailers. Share your honest experience to help other shoppers make informed decisions. Reviews should focus on your actual experience with the company's services, product quality, customer support, and value.
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