Stila Cosmetics offers a range of color cosmetics, including eyeliners, lip products, and blushes sold through its official website. This page aggregates shopper ratings and reviews for Stila's products and shopping experience, helping you evaluate whether the brand delivers on performance and service quality.
Stila Cosmetics Reviews
2.3
22 reviews
What Shoppers Say About Stila Cosmetics
Created with AI, based on recent reviews
Stila Cosmetics receives sharply divided feedback from shoppers. A significant portion of reviewers praise specific products, particularly the convertible blush, for strong staying power and long-term reliability. Customer service also receives recognition when issues are resolved, with shoppers noting the team's helpfulness in correcting address and delivery problems. However, the majority of reviews express serious concerns about product quality and customer support. Common complaints include poor longevity (products lasting only minutes despite claims of wear time), products feeling cheap with minimal quantity, packaging issues like eyeliners and lip liners snapping easily, and prices that do not justify performance. The most frequent and frustrating issue centers on unresponsive customer service, with multiple shoppers reporting unanswered emails and phone lines that do not connect to live representatives, leaving customers unable to resolve order problems, request refunds, or address product reactions.
The stark contrast between five-star and one-star ratings suggests that while Stila's core products and customer service can impress loyal, long-term users, newer or casual shoppers frequently encounter disappointing product performance and barriers to getting help. Shipping delays and failed delivery attempts compound dissatisfaction when communication channels remain closed, leaving customers without recourse.
Customer Reviews (22)
Sorted by: Most recentVictoria C.Apr 8, 2026
I wish I could give this no stars. While the color selection is nice, the actual performance is pathetic, lasting maybe 5 minutes. I've tried tons of brands over the years and nothing feels like as much of a waste of money. The products feel cheap with barely any product inside, and the eyeliners and lip liners constantly snap in half before you can even use them. I'm completely done with this brand.
Kevin D.Feb 3, 2026
I messed up and entered the wrong delivery address when I checked out. The customer service team stepped in and was incredibly helpful fixing the problem. Really impressed with how they handled it. Great experience overall.
Sarah M.Dec 4, 2025
I've been using this convertible blush since I was 18 and it's still my favorite product. The staying power beats out most other brands by a mile. Shipping took a little while but overall I'm happy with my purchase.
David R.Aug 5, 2025
I placed an order that got sent back by the delivery company after one failed attempt. Since then I've emailed them repeatedly over the course of several weeks without getting a single response. My order still hasn't come through and I have no way to get my money back. This has been the worst experience I've had with any company, so I'd honestly recommend shopping elsewhere.
Patricia L.Feb 16, 2025
I've had a really frustrating experience with their customer service. I tried reaching out multiple times about returning a product that caused an allergic reaction, but they haven't answered any of my messages. Their phone line just directs you to email, and even those emails aren't being acknowledged.
Ronald H.Feb 3, 2025
I'm really disappointed with their customer service response. I accidentally used the wrong address on my order and realized it immediately, so I tried calling right away. You can't reach anyone by phone and emails don't get answered promptly. It's been 3 days since I first emailed them about this urgent issue and still nothing. I won't be ordering from them again.
Catherine E.Nov 26, 2024
I have to warn people with sensitive eyes to steer clear of this brand, along with Charlotte Tilbury. I was literally scratching at my eyes the whole time. Clinique is a much better option for sensitive skin.
Jennifer A.Jul 22, 2024
I bought 3 eyeshadow wands and all 3 applicators snapped off the very first time I used them. I've emailed Stila twice and even tried reaching out through Instagram but haven't gotten any response from them at all.
Amanda L.Jun 21, 2024
This stay all day liquid eyeliner is such a joke. It's incredibly difficult to apply because it's so dry, and the worst part is you can just wipe it off with your finger. Then it starts flaking all over your face throughout the day. I've bought better products at the pound shop. Total waste of money.
William F.Jun 12, 2024
The actual makeup products from Stila are fantastic and deserve 5 stars. Unfortunately, their customer service completely lets them down. Response times are slow and they're not very helpful. Because of this experience, I'm hesitant to risk another order with them. I'd rate their service alone as a 1.
Stila Cosmetics Review FAQ
What is Stila Cosmetics' average rating on RetailCoupons.com?
Stila Cosmetics is rated 2.3 out of 5 by 22 shoppers on RetailCoupons.com. The rating distribution is heavily skewed, with the majority of reviews at one star and a smaller but notable group at five stars.
What do shoppers most frequently praise about Stila products?
Reviewers consistently highlight the staying power and longevity of certain products, particularly the convertible blush, which loyal users report outperforms competing brands. Customer service receives praise when it successfully resolves urgent issues like incorrect delivery addresses.
What are the most common complaints about Stila Cosmetics?
The primary complaints focus on poor product performance (eyeliners and lip products lasting only minutes), perceived low quality relative to price, insufficient product quantity in packaging, and fragility issues such as pencils snapping during use. Customer service responsiveness is a significant concern, with multiple shoppers reporting unanswered emails and inaccessible phone support.
Do shoppers recommend ordering from Stila Cosmetics?
Recommendations are mixed and depend heavily on prior experience. Long-term customers of specific products, particularly the convertible blush, remain loyal. However, the majority of recent reviews express frustration with product quality and customer service reliability, suggesting caution for new shoppers.
How can I write a review for Stila Cosmetics on RetailCoupons.com?
To share your experience, visit the Stila Cosmetics page on RetailCoupons.com and submit a rating and review. Honest feedback about product performance, longevity, quality, shipping, and customer service helps other shoppers make informed decisions.
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