Dugout Mugs specializes in baseball-themed mugs and drinkware. This page aggregates customer ratings and reviews to help you decide whether to shop here. With a 2.3 average rating based on 3 recent reviews, we break down what customers experienced.
dugoutmugs.com Reviews
2.3
3 reviews
What Shoppers Say About dugoutmugs.com
Created with AI, based on recent reviews
Dugout Mugs receives sharply divided feedback. The positive review praises excellent product quality and design, with a satisfied customer returning for a second purchase. However, two one-star reviews highlight significant operational issues: order quantity confusion with unclear responsibility claims, unresponsive customer service across multiple contact channels, and failure to address wrong item fulfillment despite expedited shipping charges.
The store's main weakness appears to be customer service responsiveness and order accuracy rather than product quality itself. Shoppers report difficulty reaching support and unresolved issues that went unaddressed for extended periods.
Customer Reviews (3)
Sorted by: Most recentDavid K.May 14, 2025
Honestly, the customer service here is pretty bad. I placed an order but there was confusion about the quantity - I ordered 1 but they said 3, and when I tried to clarify right away they told me it already shipped. When I pointed out their website said 5-7 days for shipping, they claimed it comes from a third party. Ended up getting charged for 3 mugs but only received 2. After I returned those 2 items, I never got my refund and had to dispute the charge with my bank. Definitely steer clear of this company.
Robert M.Mar 27, 2025
I'm not sure if this company is even operating anymore. I placed an order that did ship, but it came with the wrong team logo - I'd even paid extra for expedited handling. I've tried reaching out multiple times through their website contact form, email, and voicemail on their customer service phone line but got zero response back. Now there's a message saying the business has shut down permanently. Looks like they kept my money and disappeared.
dugoutmugs.com Review FAQ
What is Dugout Mugs' current rating?
Dugout Mugs is rated 2.3 out of 5 based on 3 customer reviews collected on RetailCoupons.com. The rating distribution shows two one-star reviews and one five-star review, reflecting highly polarized customer experiences.
What do customers praise about Dugout Mugs?
Customers who left positive reviews highlighted the mug quality, design appearance, and repeat purchase satisfaction. One shopper specifically mentioned being happy enough with their first purchase to buy a second one.
What are the main complaints about Dugout Mugs?
The primary complaints involve order processing errors (quantity discrepancies), unresponsive customer service, and failure to resolve issues. Customers reported unable to reach support through website forms, email, or phone, and issues like incorrect items shipped despite expedited shipping charges went unaddressed.
Do customers recommend shopping at Dugout Mugs?
Recommendations are inconsistent. The satisfied customer endorses the mugs for baseball fans, but the two negative reviews suggest caution due to customer service reliability concerns and unresolved fulfillment issues.
How can I write a review of Dugout Mugs?
You can submit a review on RetailCoupons.com after making a purchase. Share details about product quality, shipping speed, customer service responsiveness, and overall satisfaction to help other shoppers make informed decisions.