Grit Outdoors is an online retailer specializing in outdoor and sporting goods, including firearms ammunition, winter sports equipment, and protective gear. This page aggregates shopper ratings and reviews from RetailCoupons.com to help you understand what customers actually experience when ordering from this retailer.
gritroutdoors.com Reviews
2.6
23 reviews
What Shoppers Say About gritroutdoors.com
Created with AI, based on recent reviews
Grit Outdoors has a significantly polarized customer base. While some shoppers report positive experiences, the majority of recent reviews describe serious problems including receiving used or counterfeit items instead of new products, orders arriving incomplete or with missing components, and unresponsive customer service. Common complaints include late shipments that miss promised delivery dates, refusal to process refunds or replacements, generic automated responses instead of genuine assistance, and high return shipping costs that customers must bear.
Shoppers also report issues with product accuracy, such as receiving reloaded ammunition instead of the ordered brand-new Winchester rounds, and describe difficulties navigating the returns process within the stated 30-day window. Several reviewers specifically mention lack of follow-up from the company and advise others to shop elsewhere or use platforms with buyer protection. The handful of satisfied customers appear to be the exception rather than the rule based on recent feedback patterns.
Customer Reviews (23)
Sorted by: Most recentVictor L.Oct 1, 2025
Ordered something brand new but got sent back a used item with scratches on it that didn't even function right. Just avoid them.
Angela W.Feb 4, 2025
Bought skis that were supposed to come with bindings but they shipped me skis without any bindings. Asked the seller for a refund, replacement skis with bindings, or at least the missing bindings and they flat out refused to help. The worst part is they promised delivery by Tuesday but didn't even ship until two days after that promised date. I lost out on weeks of skiing and now I'm stuck returning this whole order. Absolutely terrible.
Gregory P.Jan 28, 2025
This company seems to claim items are in stock when they're not, pretend to ship them out, and then blame the carrier when things go wrong. Got my order through a different platform so I had buyer protection. I'm going to leave negative feedback wherever I can. Don't trust this place. They keep sending generic responses instead of actually addressing what happened. The tracking data shows packages moving at midnight then again mid morning which doesn't make sense. It's sketchy all around.
Patrick M.Jan 11, 2025
Ordered Winchester ammunition and they sent me reloads instead. These people are running a scam. Don't shop here. I've tried contacting them multiple times and all they do is lie to my face. Shop somewhere legit.
David R.Oct 2, 2024
Grabbed a helmet from these guys and ended up with a counterfeit one. The price should've been a red flag. Plus I'm out forty bucks just for shipping it back since they don't cover that. Won't be ordering from them again.
Sarah K.Sep 26, 2024
Called them multiple times and sent emails trying to return an item, but by the time they got back to me the 30 day window had already passed and they wouldn't take the return. That was my first and last order from them.
Brandon L.Jun 22, 2024
Got sent broken stuff not once but twice. Had to phone and email them constantly, sending pictures to prove I was returning it through USPS. Both times USPS couldn't deliver the returns because nobody would be there to accept them. They said the store was closed. The first return got lost because of this. Then somehow I ended up getting a third broken item while I was still asking for my money back. I finally had to dispute the charges with my credit card company just to get my refund. Really let down since I actually bought some good stuff from them before. Won't be ordering online from them or their related companies again. Long time customers with multiple purchases shouldn't have to jump through this many hoops with evidence just to get decent treatment.
Thomas M.Mar 13, 2024
First time ordering from Gritroutdoor and honestly I was worried based on some of the reviews I read, but everything turned out great. Called ahead and the staff was really helpful and friendly. From placing my order to getting it delivered, communication was top notch. My package got held up by USPS for a few days but showed up perfectly fine. Scored an awesome hunting jacket for an amazing price.
Edward K.Mar 9, 2024
Always enjoy going to Gritr. The store is neat and has tons of quality items in stock. Everyone working there is nice and always wants to help, so every trip is great.
gritroutdoors.com Review FAQ
How is Grit Outdoors rated overall?
Grit Outdoors is rated 2.6 out of 5 based on 23 customer reviews. The rating distribution shows significant polarization, with 57 percent of reviews being one star and 30 percent being five stars, indicating highly inconsistent customer experiences.
What are the main complaints shoppers mention?
The most common complaints involve receiving used or counterfeit items instead of new products, incomplete orders with missing components, late shipments missing promised delivery dates, and poor customer service responsiveness. Shoppers also report difficulty obtaining refunds or replacements and having to pay for return shipping out of pocket.
Are there any positive reviews?
Yes, approximately 30 percent of reviewers gave five-star ratings and 13 percent gave four-star ratings, suggesting some customers have had satisfactory experiences. However, recent reviews are predominantly negative, with the majority reporting serious fulfillment and service issues.
Do shoppers recommend Grit Outdoors?
Based on recent reviews, most dissatisfied customers explicitly advise others to avoid the retailer and shop elsewhere. Several mention using alternative platforms with buyer protection or choosing competitors. The one-star reviews significantly outnumber positive feedback.
What should I know about returns and refunds?
Multiple reviewers report difficulty getting returns processed within the stated 30-day window and note that Grit Outdoors does not cover return shipping costs. Customers have also described receiving generic responses rather than genuine assistance when attempting to initiate returns or resolve order issues.