Instacart Reviews

Watch out: this company uses misleading pricing and hides behind strict policies to avoid taking responsibility. I ordered through their Costco option and their site advertised a three percent service fee. When I checked my invoice, they'd quietly charged me four percent instead. I asked support for a refund on the overcharge and got shut down completely. They said their policy only allows refunds within three days of delivery. Since I caught their mistake on day eight, they refused to return my money and closed the case. A real business wouldn't put a seventy-two hour limit on fixing billing errors from their own false advertising. They enforce this rule knowing most people don't check their statements that fast. Don't believe what their site says the fees are.

There are dishonest shoppers using this platform to run scams and the company barely does anything about it. You can report these problems but nothing meaningful happens to the bad actors delivering your groceries.

Stay away from this company. I made one order and somehow got automatically enrolled in a yearly subscription for about $104 that I never signed up for. They claimed the charge wouldn't go through until 2027, but don't take the risk. Just find somewhere else to shop online because you might end up with surprise charges for stuff you didn't agree to.

I've used this service fourteen times without complaining, but this last order was unacceptable. I was told they couldn't find chicken and ground turkey at the store, but that doesn't explain why fourteen other items weren't delivered either. And now I have to wait ten to fifteen days to get my money back. This is ridiculous. I spent years in hospital customer service and I know what makes people loyal to a company. I want to thank you for the delays and poor support. This is absolutely my last time using the app.

I paid extra for a rush delivery that needed to arrive by five. It was supposed to be here between four twenty-five and five. The delivery window kept changing and it finally showed up at five thirty-five. The driver just left everything at my door and sent a text from the hallway. Didn't even knock. Won't be using them again.

Total waste of time. Just got off with their support team and they hung up on me while I was still asking questions. They charged me for a membership I never approved. Complete scammers.

I placed my second order and this time it was a complete mess. My first order was cancelled and refunded when items were unavailable, but this one was different. An item went out of stock and the driver started suggesting replacements. I said no and tried cancelling online, but I couldn't because the driver was supposedly already heading over with stuff I didn't want. The driver and website don't talk to each other, and support is the worst I've experienced. Never ordering here again.

This was my second time ordering from them. The first time items weren't available so they cancelled and gave me my money back. But this second order was a nightmare. Something was out of stock and the delivery driver kept suggesting replacements. I told them no and tried cancelling through the app, but couldn't because the driver was supposedly already on the way with stuff I didn't want. The driver and website aren't on the same page, and their customer support is beyond bad. I'm not ordering from here again.

Terrible company with no integrity. They advertise discounts that don't actually work. They said forty dollars off if you spend one hundred, so I grabbed one hundred twenty dollars worth of stuff. Then they offered ten dollars off with a forty dollar minimum instead. When I tried to use that coupon, the ten dollar discount vanished. This company is full of it. The grocery delivery market is wide open for someone honest to come in and do this right.

Don't get their membership. For two years straight they've billed me for it without my approval. They keep promising it won't happen again, then it does within a day. Also terrible about accidentally adding stuff to your cart that you didn't want.