SAIL Canada is a Canadian retailer offering outdoor gear, sports equipment, and casual footwear through physical stores and online ordering. This page aggregates customer ratings and reviews to help shoppers understand the store's service quality, fulfillment reliability, and customer support responsiveness.
SAIL Canada Reviews
1.3
20 reviews
What Shoppers Say About SAIL Canada
Created with AI, based on recent reviews
SAIL Canada is rated 1.3 out of 5 by 20 shoppers, with the overwhelming majority reporting serious problems. The most frequently cited issues involve unresponsive customer service (shoppers report unanswered emails and calls spanning weeks), order cancellations without clear explanation, packages arriving damaged due to inadequate packaging, and inflexible return policies on clearance items. Several reviewers also report problems with the Nationex shipping carrier used by the company, describing it as unreliable with no defined delivery windows. A small number of shoppers note that in-store shopping experiences are occasionally acceptable, but online ordering appears consistently problematic.
No shoppers in recent reviews recommend purchasing from SAIL Canada online. Those who have had issues report feeling ignored by the company and express concerns about payment security and order fulfillment. In-store shopping may be a safer option for some customers, but the consistent complaints about damaged shipments, order issues, and unresponsive support suggest potential systemic problems at the retailer.
Customer Reviews (20)
Sorted by: Most recentDavid R.Feb 25, 2026
Got a St. Croix legend tournament rod delivered with serious damage from bad packaging. They just wrapped a single sheet of packing material around the blanks with nothing protecting the tip or handle. I've called and emailed multiple times over two weeks and haven't received any response from customer service.
Michael P.Feb 12, 2026
This happened to me twice. I placed online orders and they charged my card. Two days later, both orders got cancelled. I got automated apologies that meant nothing. Management hasn't fixed this problem in years. Don't trust them. They're acting like crooks.
Thomas N.Jan 3, 2026
I placed an order a week ago and it still hasn't shipped or been refunded. My emails to their customer service address go unanswered. I believe they've taken my money without any intention of sending my order. Be careful with this company.
Sarah M.Dec 29, 2025
Avoid shopping here. I ordered clearance Blundstones online in a size 4 and received size 3 instead. Since it was clearance merchandise, they wouldn't let me return or exchange it. I noticed another customer had experienced the exact same issue on their website, but I foolishly thought it was a one-off problem. Turns out it's not.
Nicole D.Oct 20, 2025
I had an issue with my account and requested information about a refund. It took longer than expected to get a response about my refund status.
Patricia B.Oct 15, 2025
Shopping in the store is usually fine, sometimes even good. But whatever you do, avoid having items shipped through their carrier Nationex. That company is unreliable with no specific delivery windows. If something isn't available to pick up in store, just don't order it.
Kevin B.Jul 13, 2025
I ordered a rod and reel that had the reel on sale for $40 off. They took almost a week to ship it out, then cancelled the reel order even though they sent the rod. They claimed the reel was out of stock, but I found it on their website still available just without the discount anymore. They obviously cancelled it because the sale had ended by the time they got around to shipping. I won't be shopping here again.
Emily G.Jul 8, 2025
Staff was rude and talked too fast. When I asked her to repeat herself, she didn't. The service was awful and needs serious improvement.
Antonio R.Nov 20, 2024
Absolutely terrible. After two months, they sent me something completely different from what I ordered. I don't even know what to say.
William C.Jul 9, 2024
Purchased Spypoint game cameras that were defective. The replacement cameras didn't work either. When I asked for a refund, they told me their policy only allows store credit. They sold me a broken product and won't make it right. Their policy is garbage. I'm going to shop at Cabellas next time.
SAIL Canada Review FAQ
How is SAIL Canada's rating calculated?
The 1.3 rating is the average of all customer reviews submitted to RetailCoupons.com. The rating reflects shoppers' experiences across all aspects of the business, including product quality, shipping, customer service, and returns policies.
What do shoppers praise about SAIL Canada?
In-store shopping experiences receive the most positive mentions, with some reviewers noting that shopping in physical locations can be acceptable. However, positive comments are rare among recent reviews, and no five-star ratings appear in the current feedback.
What are the most common complaints about SAIL Canada?
The most frequent complaints involve unresponsive customer service (unanswered emails and calls), order cancellations without explanation, damaged shipments resulting from poor packaging, and problems with the Nationex shipping carrier. Customers also report inflexible return policies, particularly regarding clearance merchandise.
Do shoppers recommend ordering from SAIL Canada online?
Based on recent reviews, shoppers strongly advise against online ordering due to fulfillment and customer service issues. Multiple reviewers suggest that if items are not available for in-store pickup, it is better to shop elsewhere.
How can I write a review of SAIL Canada?
RetailCoupons.com welcomes customer reviews of any retailer. Share your honest experience with SAIL Canada, including details about product quality, shipping speed, packaging, customer service responsiveness, and return processes. Specific examples (such as product names or dates) help other shoppers understand your experience.
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