Deltaextrax Reviews

Honestly the worst experience. Something changed because their prices used to be reasonable, but that's not the case anymore. Almost a month ago I placed an order and still haven't received anything. This is completely unacceptable for what I paid. When I asked about getting my money back, there's been nothing but silence. I would never recommend this business to anyone.

This is a great business and I've been ordering consistently for roughly two and a half years with mostly wonderful results. I used to really like their discontinued Wreck'd line, but now I stick with their Adios MF blend which is fantastic, smooth, tasty, and delivers great results. Orders arrive fast, usually within four or five days, and their support team is responsive and helpful, even when I'm asking them tons of questions. I switched over from other brands like Binoid and 3 Chi after finding Delta Extrax because their prices are lower and honestly their products are superior.

Over a week and a half has gone by since I ordered. My stuff has been packed and sitting ready to ship for two days now. I got in touch with them and they explained it takes five business days plus another ten days might pass after it ships. Were they really not prepared for extra sales during the 4 to 20 holiday weekend when they ran their promotion? You need to do better by your customers. This is ridiculous and I'm not coming back.

I've ordered from them before, but this last experience is the final straw. Their customer service is absolutely terrible. I added something to my cart just to check shipping costs and it automatically charged me. I let them know right away to halt shipment, but they sent it anyway. When I complained, they didn't care and gave me a bogus explanation. I asked to close my account and got the same treatment, just a dismissive goodbye with no real answer. There are plenty of other solid companies out there to buy from instead.

I placed an order on December 24th, so I was expecting there might be some delays because of the holiday season. My order shipped on December 31st with a delivery window of January 6th. This is actually the second time shipping has given me problems with this company. Previously, I got a tracking number for a completely different customer's order, not mine. I tried calling and emailing their support team multiple times but nobody ever called back or responded. I was worried the other customer might have gotten my stuff and my personal information while I had theirs.

I've been using these products for over a year and only had one issue before that got fixed pretty fast, but I'm really questioning whether I'll order again. I placed my order on November 29th knowing things might be slower because of the holidays, which I understood. But when the shipping label got made on December 4th I was shocked since that usually means five to six days for delivery. Now it's the 12th and it still just says the label was created. I've submitted multiple support requests and gotten no responses at all. I'm really let down because I don't just use these for myself, I also work in retail and I'm always recommending this brand to my customers. At this point I don't know if I can keep doing that.

Just wondering if anyone else here has actually gotten their order from this place?

Service is absolutely terrible. Customer support is equally bad. Plus, I got a damaged, leaking product. I sent my order in on Sunday night. Nothing happened Monday, so I emailed Monday evening. Still no response. However, they did print a shipping label that made it look like it shipped, even though the order hadn't even been picked or packed. So I sent another message. Again, no reply to either of my emails. USPS picked up the order four days later. Four entire days just to assemble my order. Then when it finally arrived, one item showed up damaged and leaking, and the vape pen isn't working right. The product itself is just average. I'm giving one star only because the package did show up, even if it's practically unusable. And obviously, they never answered my complaint about the broken items either. Not sure how this place stays operational.

I placed an order for six containers two weeks back, but tracking shows it hasn't even been processed yet. Usually when I order from them, everything arrives quickly and I'm happy with it, so I'm confused about what's going on this time. Can you please look into where my order is? Thanks so much.

Basically no customer service available. I can't even tell you if the products I ordered are good because they keep sending me tracking info for other people's deliveries in totally different states. No matter how many emails I send them.