Rack Room Shoes is a footwear retailer offering shoes for the whole family, with regular promotions and a rewards program. At RetailCoupons.com, we aggregate customer reviews to help shoppers understand what to expect from this store. Read honest feedback from real customers below.
Rack Room Shoes Reviews
2.3
23 reviews
What Shoppers Say About Rack Room Shoes
Created with AI, based on recent reviews
Rack Room Shoes has a deeply divided customer base. Satisfied shoppers praise the store's frequent promotions, rewards program that accumulates points for future discounts, fast shipping, and staff service. However, the majority of reviews reflect serious concerns about the return and refund process. Customers report that the store has refused refunds and kept returned merchandise, denied returns for items with manufacturing defects after minimal wear, and charged customers for return shipping on orders that arrived in wrong sizes. These refund and return issues appear to be the primary driver of negative feedback.
The rating distribution reveals an unusual pattern: 61 percent of reviews are one star while 30 percent are five stars, with almost no middle-ground ratings. This suggests customers either have excellent experiences with promotions and service, or encounter major problems with product quality and return policies. Shoppers considering Rack Room Shoes should be aware of the return policy details before making purchases, particularly regarding manufacturing defect claims and return shipping costs.
Customer Reviews (23)
Sorted by: Most recentDonna Q.Apr 6, 2026
As a parent of five, shopping at Rack Room has been a great choice for our family. There's always a promotion happening on shoes, which helps the budget. Plus you rack up points with every purchase that you can redeem for discounts on future shopping trips. It's a win-win.
Thomas B.Mar 13, 2026
Stopped by the store to exchange a pair of shoes and had a smooth experience from start to finish. Olivia provided excellent service throughout the transaction.
Jennifer P.Feb 20, 2026
Ordered some sneakers and was pleasantly surprised when they arrived sooner than expected. The shoes matched the product description perfectly. Really happy with this purchase!
Kevin C.Feb 4, 2026
Ordered 2 pairs of shoes and returned both of them. They refused to give me my refund and kept the shoes. This place is a complete rip off and basically stealing from customers.
Sarah M.Sep 14, 2025
Purchased a pair of Nikes from the store in Palatine, IL. After wearing them just a few times for about a week, the stitching between the sole and the upper started falling apart. When I brought them back to return them, the store refused because they'd been worn, even though it was clearly a manufacturing defect. The manager was dismissive and unhelpful. Now I'm stuck paying to ship them directly to Nike myself. I won't be coming back to Rack Room Shoes.
Jessica F.May 11, 2025
Ordered two pairs of Ryka sneakers and both arrived in the wrong size. I ordered a size 8W but got what appeared to be a size 9W even though the label said 8W. The fit was way too big. I've always had good luck with Ryka shoes before this. When I tried to return them, I found out I have to pay for the return shipping myself. I don't think I should be paying when it's their mistake and faulty product. Their website description about returns is vague and doesn't make it clear you pay shipping. Plus using FedEx takes forever, almost a week to arrive from California to New York. Absolutely unacceptable and I'm done shopping here.
Anthony W.Mar 4, 2025
The website is terrible. Management constantly makes employees handle everything through the site, but then they ignore those same employees when they ask for basic things like a W2 form.
Taylor M.Jan 16, 2025
This website is awful. I ordered a pair of Hey Dudes that came in the wrong size. Apparently they charge a $30 restocking fee to return them. When I went to exchange for the correct size, somehow two pairs got sent to me instead of one. I had to return the extra pair and got charged another $30 fee. This is absolutely ridiculous.
Melissa R.Nov 1, 2024
I'm never buying from Rack Room Shoes again. The reason they can offer buy one get one half off deals is because both pairs come defective in the same location. I bought two different colors of the same shoe and within less than two weeks of wearing them, they both ripped in exactly the same spot. They're selling poor quality shoes that fall apart in less than a month.
Victoria E.Jun 16, 2024
I will not be shopping here again. I sent in shoes for an exchange and requested a refund instead. It's been several weeks and my refund still hasn't arrived. I also didn't realize there were no store locations near where I live, since I'd bought from them out of state. That meant I had to cover the cost to ship the shoes back myself, which was really frustrating. Never again.
Rack Room Shoes Review FAQ
What is Rack Room Shoes' average rating?
Rack Room Shoes is rated 2.3 out of 5 based on 23 customer reviews on RetailCoupons.com.
What do customers like most about Rack Room Shoes?
Five-star reviewers consistently mention frequent sales and promotions that help reduce costs, a rewards program that lets customers earn points toward future discounts, fast shipping, accurate product descriptions, and helpful in-store staff.
What are the main complaints about Rack Room Shoes?
The most common complaints involve the return and refund process. Customers report that the store has refused to process refunds or accept returns for various reasons, including refusing claims for manufacturing defects on worn items and charging customers for return shipping on orders that arrived in incorrect sizes.
Should I shop at Rack Room Shoes?
The highly polarized reviews suggest the shopping experience depends heavily on whether you need to return items. If you're confident about your purchase and shoe size, you may appreciate the promotions and rewards program. However, customers planning to make returns should review the store's return policy carefully before ordering.
How can I write a review of Rack Room Shoes?
You can share your own experience by submitting a review on this page. Your feedback helps other shoppers make informed decisions and gives Rack Room Shoes direct insight into how customers perceive their service, product quality, and policies.
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