Johnny Was Reviews

This will be my final purchase from Johnny Was. I've ordered from them repeatedly over the past year hoping things would improve, but I feel deceived. Their online photos look great, but the actual merchandise quality is nowhere near what's advertised. I ordered a blouse supposedly made of 100% silk, but after decades of owning quality clothing, I can tell this is not real silk. It's rough, doesn't drape nicely, and feels completely different from actual silk garments. The materials don't match what's described on their website. There are plenty of other brands worth the premium prices they charge. This company isn't one of them anymore.

I can't recommend buying online from them because I received a defective top and they won't replace or refund it. I've seen other customers mention similar experiences, so it seems like they might be selling faulty items to online shoppers. Save yourself money and stick to shopping at their physical stores instead.

My experience dealing with customer service here was an absolute nightmare. I got a damaged item in my order and had to jump through hoops requesting a return label. When they sent me a replacement dress, the carrier lost it in transit. They refused to refund my money until the replacement showed up, even though they were the ones who shipped it. Basically made it my responsibility to track down a package I never even received. After weeks of back and forth calls and emails, I'm still waiting for my refund. Don't order from these people unless you're prepared for a frustrating hassle if anything goes wrong.

Just bought a coat from their physical location and had an awful interaction. The salesman I worked with on my visit was incredibly rude. I described a coat I'd seen elsewhere and he dismissed me without even looking, claiming they'd sold it long ago. I found it myself on their floor, tried it on, and mentioned the wrists were way too loose. His response? Just have a seamstress fix it. You want me to pay hundreds for a coat and then spend more to alter it? When I mentioned another store had it on sale for 30% off, he was evasive about pricing. Then he turned to my husband and made a snide comment. I regret buying it and plan to return it when I'm back in town. Tags are still attached. The poor service combined with items that don't fit right means they don't deserve my money.

Got the Britt puffer jacket and absolutely adored the design, but the side pockets are positioned right at the hip seams which is a nightmare. When you stick your hands in for warmth, your wrists yank on the seam because they're placed way too far back. Super frustrating to wear. Did anyone at their design facility actually test this before producing it? Seems like a major oversight. Stuck with it since it's marked final sale and can't be returned.

I got ripped off by this company. Went on their site and saw a sale advertising forty percent off with a festive code. Applied the code and got a dress for fifty eight dollars and pants for seventy eight. My invoice came through for two hundred fifteen, seventy dollars more than what should have charged. Called them and they said I needed a screenshot. I'd been a customer before and trusted them, so I asked to cancel. They said they'd look into it but never called back. When I called again they said it was too late, already shipped, and marked final sale. Turns out the company sold to a big corporation called Oxford Industries in twenty twenty two. They clearly don't care about customers anymore. These are just another big company focused on profits. They also own other brands. Don't buy anything from them. The quality has gone downhill since the takeover anyway.

I love embroidery on clothing, and that's honestly the only reason I've kept coming back here. But I have major issues with how they run things. My order got cancelled four separate times. Their inventory system clearly isn't working right, and it's so disappointing when you wait for something only to have it cancelled again and again. The fit is also all over the place. They list measurements for medium online but they're usually wrong. When you buy on final sale and can't return it, you end up paying extra for alterations on already expensive clothes. They should at least offer store credit on pricey items like that so customers feel some satisfaction. Their shipping has gotten slower too lately, taking forever to get items out and even longer to receive them. For what you're paying for their clothes, you'd think service would be better. Regular department stores handle things way more professionally.

This is a complete disaster. I don't usually take the time to write reviews, but I felt compelled to do so this time. You've ruined the Johnny Was brand. The new stores opening are even worse than the terrible online experience you've created. You confirm orders and then cancel them without any notification. Customers are left scrambling to figure out what happened, and the process is completely unclear. You've wasted my time, which is something I really don't tolerate. Your attempt to manage this brand has failed spectacularly. You need to get your act together.

You've destroyed what Johnny Was used to be. I normally don't bother writing reviews but I had to speak up about this disaster. The brand has been completely ruined since the takeover. Even worse, you're now opening physical locations that are just as bad as the online experience, which has been an absolute failure. You take orders, send confirmations, then cancel them without telling customers. It becomes the customer's job to figure out what happened and it's confusing. You've wasted the one thing I absolutely can't stand, and that's my time. The way you've handled things shows you have no business running a brand like Johnny Was. Sort yourself out.

I've spent thousands of dollars with this brand over the years. When I asked about adjusting the price on something I bought, they told me to return the items and then I'd have to get fully recharged before getting the difference back. This resulted in double charges on my card. I've never heard of anything so ridiculous. They don't listen to customers and frankly the overpriced clothes aren't worth what they're asking anyway. I won't be shopping there again. Find somewhere else to spend your money.