KUT from the Kloth sells denim and casual apparel, with locations and online ordering available. This page aggregates shopper reviews and ratings for the brand's products and customer service to help you make informed purchasing decisions.
KUT from the Kloth Reviews
1.3
21 reviews
What Shoppers Say About KUT from the Kloth
Created with AI, based on recent reviews
KUT from the Kloth is rated 1.3 out of 5 by 21 shoppers, with the vast majority of reviews expressing serious dissatisfaction. Recurring complaints center on aggressive return policies that shoppers say are not clearly disclosed at checkout, with strict 21-day windows that close during holidays and no exceptions granted. Customers also report poor online customer service, including unresponsive phone lines and slow shipping without tracking updates. Some reviewers specifically mention dissatisfaction with raw hem jeans that unravel and appear messy rather than intentionally styled.
A small percentage of shoppers report positive experiences, typically mentioning that items purchased in physical stores met their expectations. However, the overwhelming pattern in reviews suggests that online purchases frequently result in return complications, hidden final sale designations, and frustration with customer service responsiveness. Several long-time customers indicate they have stopped ordering from the brand due to these issues.
Customer Reviews (21)
Sorted by: Most recentNicole T.Feb 8, 2026
These raw hem styles look awful because of how much they unravel at the edges. They look messy and sloppy, like they actually need to be hemmed.
Rachel P.Feb 2, 2026
I used to buy a lot of pants from them but one bad experience just ended everything. I picked up an $80 pair of jeans that weren't right, but when I went to return them I suddenly found out they were marked as final sale. Except that label wasn't anywhere - not on the product page, not during checkout, nowhere in my order confirmation either. If I'd seen it I never would have bought them in the first place. The way they refuse to offer basic returns is just not okay. It feels sneaky and shows they don't care about keeping customers. Even though I've spent good money with this brand over the years, they won't see another cent from me after this.
Sophia K.Jan 20, 2026
I've enjoyed items I picked up in stores but ordering online feels like a complete ripoff. Nobody answers their phones, they use automated responses for emails, and I ordered something over $300 and didn't get any shipping updates for more than two weeks.
Angela C.Jan 12, 2026
I've been buying their jeans and pants for a long time so my husband got me something for Christmas during their Black Friday sale. When I tried them on Christmas Day they didn't fit right, so I asked about returning or exchanging them. Turns out the return window closed on Christmas Eve. Who advertises a big holiday sale knowing people will give these as gifts, but then closes the return period before people even get to open them? That's ridiculous and shows no sense of how retail should work.
Patricia G.Jan 5, 2026
This company is a total joke. Their return policy around the holidays is unheard of and you really need to read the fine print before you order anything. They just don't value their customers at all.
Karen J.Dec 30, 2025
My husband got me something from them for Christmas and he ordered on November 7th. When I tried to exchange it on December 30th for a smaller size, they turned me down because of their strict 21 day limit with no wiggle room for holidays or special situations. They definitely bank on people not realizing how tight their window is and getting stuck with stuff that doesn't fit. This is a company that doesn't actually care about taking care of their customers. I won't be spending my money with them anymore, which is unfortunate because I do like their clothing.
Amanda H.Nov 23, 2025
Serious warning: Do not buy! I ordered a pair that arrived too big and wanted to return it. I've tried contacting customer service three separate times to get the return going but nobody ever gets back to me. Their online return system doesn't even work right, so I'm just stuck with them. I will never order directly from this brand again.
Christopher B.Nov 21, 2025
Bought a pair in a local boutique for $120. When I washed them at home, the blue dye bled everywhere and it took multiple washes to get my skin to stop turning blue. The fabric feels soft enough but it doesn't feel like real denim at all. The zipper won't stay up and keeps sliding down, so I have to use a safety pin. For the price, this is cheap work and definitely not worth it. I'd rather wear my old Wrangler jeans any day of the week since they're way better quality and cost about the same.
Sandra T.Oct 23, 2025
Within two hours of wearing these jeans they felt completely shot. I hate them and reached out to the company but they wouldn't stand behind what they sold me. I won't be a repeat customer.
Patricia L.Oct 21, 2025
I've been a regular customer for years and there was a situation that came up where I couldn't exchange a full price pair within their 21 day window. I called asking for a one time exception and they said no. Their customer service is really bad. I'm not buying their jeans anymore.
KUT from the Kloth Review FAQ
What are the main issues shoppers report about KUT from the Kloth?
The most frequent complaints involve the return policy, which has a strict 21-day window that shoppers say is not clearly disclosed during checkout and does not account for holidays or gift-giving situations. Customers also report difficulty reaching customer service by phone, slow shipping without tracking updates, and frustration with raw hem styles that appear to unravel at the edges rather than maintain a finished look.
Are there any positive experiences mentioned in reviews?
Yes, though representing a small minority of reviews. Some shoppers report satisfaction with items purchased in physical retail stores. A very small percentage of online customers have also had positive experiences, though these reviews are far outnumbered by negative feedback.
What specific concerns do shoppers raise about returns and exchanges?
Multiple reviewers report that final sale designations were not visible on product pages or in order confirmations, leading to unexpected refusal of returns. Others describe the 21-day return window as unreasonably strict, particularly for holiday gifts purchased during sales when people naturally expect to exchange or return items after receiving them. Customers report that customer service has offered no flexibility or exceptions to these timeframes.
How responsive is KUT from the Kloth's customer service?
Shoppers describe customer service as difficult to reach, with no one answering phones and automated email responses in place of direct communication. One reviewer mentioned ordering an item over $300 without receiving any shipping updates for more than two weeks, compounding frustration when they attempted to contact the company.
Should I shop at KUT from the Kloth online?
Based on reviews, shoppers who have purchased online frequently express regret. Before ordering, carefully review the return policy, watch for final sale labels, and be aware that the 21-day return window is strictly enforced with no exceptions. In-store purchases appear to have higher satisfaction rates according to available reviews.
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