Wilsons Leather specializes in leather goods including jackets, coats, and accessories. This page features customer ratings and reviews to help shoppers understand what to expect from the store's products and service. Read candid feedback from recent buyers about their experiences with orders, returns, and customer support.
Wilsons Leather Reviews
2.2
17 reviews
What Shoppers Say About Wilsons Leather
Created with AI, based on recent reviews
Wilsons Leather has a severely troubled track record with customer service and refund processing. The overwhelming majority of reviews report delayed or missing refunds, with customers waiting weeks to months after returning items. Common complaints include unanswered emails, unresponsive chat support, items listed as in stock that are actually backordered without notification, and refunds that are promised but never arrive. Some shoppers report having to escalate disputes through PayPal or credit card companies to recover their money. A small group of satisfied customers (29 percent of reviews) suggests the store can deliver quality leather goods when transactions proceed smoothly, but the refund and customer service issues are severe enough that most reviewers explicitly warn others away.
The consistent pattern across negative reviews indicates systemic problems with the returns department rather than isolated incidents. Multiple customers report being told their returned items arrived and refunds are pending, only to experience weeks of continued waiting. The lack of proactive communication about backorders and the difficulty reaching customer service through multiple channels (email, chat, phone) compounds customer frustration. Those who managed successful transactions report satisfaction with product quality, but this cannot overcome the pervasive refund processing failures that dominate recent customer experiences.
Customer Reviews (17)
Sorted by: Most recentPatricia L.Oct 10, 2025
Still waiting for my refund and it's been weeks. I ordered a jacket for my husband's anniversary gift back in August but got no shipping updates. Emails went unanswered and their chat said someone was always busy. Finally called and was told it was backordered, which nobody mentioned when I bought it. I asked to cancel and was promised a 2 day refund. A week went by with nothing, so I called back and got told 5 to 7 days. That was 3 weeks ago and I still don't have my money. This is frustrating and disappointing. I shouldn't be the only customer dealing with this problem. They need to fix how they operate or nobody's going to shop there. They used to be better than this.
Marcus T.Jul 17, 2025
STAY AWAY FROM THIS PLACE!!! I ordered a skirt back in March and shipped it back with their return label. Still haven't seen my money. I'm out $286 and it's been 4 months. Customer service keeps telling me they got the item back and my refund is coming in a few days, but nothing has shown up yet. This is unacceptable.
Randy M.Mar 10, 2025
This business needs serious improvements. I never got my refund after purchasing something. That's $120 down the drain. I've called multiple times with my order details but still nothing. Save yourself the trouble and shop elsewhere.
Derek H.Jan 27, 2025
Their return policy is terrible. I sent back a jacket I bought but they refused to process the refund. Good thing I used PayPal or I'd never have gotten my money back. Had to file a dispute through PayPal to finally get anywhere.
Kevin F.Jan 13, 2025
Got a coat for my husband as a Christmas gift. Sent it back on 12/26/2024 because the size was off. Haven't gotten my refund yet. Called customer service and they said things are backed up from the holidays. Problem is I need that refund to order something else. This is really frustrating and disappointing.
Brandon K.Jan 13, 2025
Don't count on their customer service. I sent back a jacket using their return label and they rejected it anyway. Now I'm missing a lot of money and don't even have the jacket anymore. Why would they deny a return when they gave me the label? This is such a waste. I followed their instructions and they still did this. This is shameful. If this doesn't get fixed soon I'm telling everyone I know about this awful experience.
Steven G.Jan 11, 2025
Tried placing an order three times online and all three got blocked. First I thought I messed up the info, but everything was right. Tried again with the same card and it was rejected for fraud. Called customer service and they just told me to use a different card and contact my bank. Called my bank and they said there's no issue on their end. The card had a zero balance and no problems. Tried a third time with another card and guess what, that got canceled too. Each time it happened there was no cancellation email, I had to check the website to see what went wrong. But they sure were quick to send a confirmation email when I first tried to buy. Three strikes and you're out is what my dad used to say. I won't be ordering from them again.
Donald V.Oct 10, 2024
Their customer service is absolutely terrible. They ignore apartment numbers even when you tell them multiple times. This whole experience has been such a headache. I could've gone on Amazon and had a jacket already. They seem not to care about customers at all and this is my third attempt getting something I paid for. Do yourself a favor and don't shop here ever. I'd rather buy from anywhere else.
Chris B.Mar 18, 2024
Don't bother ordering here. The package claimed to be from Florida but actually shipped from Pakistan. Took forever, like 6 weeks to arrive. The jackets themselves are cheap quality, way smaller than the sizes suggest, and don't match the pictures at all. They say they have returns but you pay to send stuff back. Not ordering from them again.
Michael R.Feb 19, 2022
This website is frustrating and hard to navigate. Customer service is honestly the worst I've experienced. Not coming back. The site wouldn't let me make an account unless I placed an order as a guest first, then they emailed asking me to create an account. Really? Shipping takes forever with no way to track if anything's being prepared. I called and they promised 48 hours or less. I waited thinking maybe bad weather held things up, but nothing gets delayed for a whole month unless the company just doesn't care. Other stores can ship fine. Meanwhile this place regularly takes a month or two. After waiting so long I didn't even want the jacket anymore, so I called to cancel. Their customer service said they can't cancel orders once placed, even if nothing's shipped yet. They wouldn't budge on it. I'm upset I ever ordered from them in the first place. Not going back.
Wilsons Leather Review FAQ
What is Wilsons Leather's average rating on RetailCoupons.com?
Wilsons Leather is rated 2.2 out of 5 based on 17 customer reviews. The rating reflects a high concentration of one-star reviews, indicating significant customer dissatisfaction.
What do shoppers praise about Wilsons Leather?
The minority of positive reviewers mention satisfaction with leather product quality and craftsmanship. These customers appear satisfied with their purchases when items arrive as ordered.
What are the main complaints about Wilsons Leather?
The predominant complaint across reviews is delayed or missing refunds after returning items, with customers reporting waits of several weeks to over four months. Additional complaints include items listed as in stock that turn out to be backordered without advance notice, unresponsive customer service via email and chat, and difficulty reaching support by phone. Some customers report that returns were rejected despite using the company's own return labels.
Do shoppers recommend Wilsons Leather?
Most recent reviewers explicitly recommend avoiding the store, with multiple customers advising others to shop elsewhere. Those with refund issues often suggest using payment methods like PayPal or credit cards that offer dispute resolution as protection against non-refund situations.
How can I leave a review for Wilsons Leather on RetailCoupons.com?
You can submit a review based on your personal shopping experience at the store. Reviews are most helpful when they include specific details about your order, what you purchased, how long you waited for delivery or refunds, and your interactions with customer service. Honest feedback about both positive experiences and problems helps other shoppers make informed decisions.
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