Candlewood Hotel Company Reviews

Don't bother spending your money here. I was charged too much, the room looked nothing like the photos online, there was no newspaper provided, utensils were missing, and dishes were filthy. The carpet had rips in it and smelled bad, and I found wet moldy paper towels stuffed under the kitchen sink. The bathroom towels had makeup residue on them. There were guys smoking outside the side entrance. The power cut out for an hour with no explanation. When I asked the front desk for help with the DVD player, they were completely useless.

We showed up due to a mandatory evacuation order in Naples, Florida. The front desk staff refused to honor our paid reservation without giving any legitimate reason and wouldn't offer a refund. The front desk employee seemed untrained, unprofessional, and downright rude. She claimed she couldn't locate our reservation, making a huge fuss while my wife was on the phone with the booking company for over half an hour providing various confirmation details. Meanwhile, the reservation was literally right in front of her on the screen. Even though my wife presented ID with our matching last name and we were both standing right there, the staff member continued to be difficult. My wife ended up calling the police, but they said it was a civil matter. The hotel still refused our stay and rejected the refund. They also claimed in person that they'd cancelled our second night reservation, then refused to refund that charge too. The second night is going to hit our credit card again. We had to book and pay for completely separate accommodations for both nights. The whole situation is so absurd it's hard to even process.

I accidentally booked through a third-party site for the wrong dates. When I arrived, I set up a new reservation directly at the hotel and was instructed to cancel my original booking. Later I discovered that first reservation had a non-refund policy I wasn't aware of. I've been going back and forth with both the hotel and the third-party service trying to get an exception for my 170 dollar charge. I can't recommend this place because they ended up charging me twice and nobody warned me that the second booking also wasn't refundable.

I want to share an important caution for anyone thinking about booking an IHG property, particularly when there are big sales happening like Black Friday. I've had a troubling experience that makes me question whether they actually stand behind their advertised rates. I booked a room at Candlewood Suites Lake Mary during a Black Friday promotion at a great discounted price. But just a few days before my trip, I found out the hotel had changed my rate without telling me anything. It wasn't a small bump but a substantial jump from what I originally paid. What's been really upsetting is how silent they've been about it. I've tried repeatedly to address this and get customer service support, but it's been really disappointing. I've worked with multiple representatives and nothing's been resolved, which has caused me considerable stress and frustration. This has been a real eye-opener. If you're planning to book with IHG, especially during sales or special offers, be extremely careful. There seems to be a significant risk that your rate might change after booking.

We had a booking at Candlewood Suites in Ft Myers, Florida. When we pulled up, the property looked practically abandoned. We also had a reservation at a Days Inn that supposedly was a nicer place. Since my partner is disabled and has trouble with stairs, it was a huge problem when we learned there were no elevators and the entire ground floor was shut down after a hurricane, plus the pool was closed. This property really shouldn't be operating. The staff member at the desk was actually very kind and helped us cancel and get our money back right away. Still, the condition of the building itself is just unacceptable.

This hotel was truly shocking. During my stay, an intoxicated woman confronted me in the lobby at around 3:30am while I was heading to do laundry. She followed me into the laundry room, got very close, and tried offering me beer while reeking of alcohol. I had no choice but to call the police. The property does have grilling stations on the patio, but it's mostly occupied by people smoking, and the smoke is so thick it's unbearable. The grill itself has a faulty ignition, so you have to manually light it with a lighter. I left a review on another site, and the owner became furious. He threatened to kick me out if I didn't remove it immediately. I made minor edits to keep it honest, but he still didn't approve and forced me to leave. While they offer complimentary laundry, the heavy door to the fitness and laundry area is propped open with an overflowing garbage can full of trash that sometimes sits there for days. One staff member named Alfred who worked nights seemed pleasant enough, but his voice was so quiet it was hard to understand him when I called.

This hotel room was nicely equipped with just about everything you'd need. The staff was genuinely friendly and went out of their way to help. When we ran into an issue, they sorted it out in just five minutes flat. The spot is fantastic too, super convenient to the subway heading into Manhattan and you can walk right along the waterfront. I stayed at Candlewood Suites in New Jersey and was really pleased with it.

Crowne Plaza Hotel Docklands London was disappointing. The swimming pool operates on a very limited schedule for kids, only from 3pm to 6:30pm, which made it really inconvenient for our stay. The key cards constantly failed to work, and we wasted a significant portion of our vacation dealing with this issue. Additionally, the window wouldn't close properly, forcing us to sleep in a freezing 10 degree room. When we opened the room door, it kept coming off its hinges, which was a major problem.

We stayed at InterContinental Berlin in early December 2018. Upon checkout, the hotel never returned our 50 Euro security deposit. That's essentially theft. We contacted them multiple times about it and got nothing back. I'd skip this place.

Reserved two rooms at Crowne Plaza King's Cross through their website. When I checked my reservation the morning of arrival, I noticed the hotel had modified my booking without informing me at all, combining two total strangers into one bed. I tried fixing this error by calling the hotel repeatedly without success. I then contacted corporate but kept getting disconnected after 10-minute holds. I spent close to two hours just trying to straighten out a mistake that wasn't my fault. Thankfully my guests ended up really enjoying their stay, but because of the frustration I experienced with getting this resolved, I won't be booking with them again.