beautyrest.com Reviews

We bought this mattress pad mainly for the app control feature. Turns out the app only controls blankets, not the mattress, and the blanket controls don't even work. We tried everything we could think of and the instructions were completely unhelpful.

I purchased a BR heated blanket with a five-year warranty. I tried registering it five different times and couldn't get the system to work. I had to call customer service to speak with an actual person who registered it for me and gave me a reference number. She said I'd get a confirmation email within 24 hours. A week passed with nothing. I called back, waited 30 minutes on hold, and was told someone would call me back. Still haven't heard from them. I've read about this company's poor customer service and now I've experienced it firsthand. I won't be purchasing from them again.

My warranty claim was rejected after five years even though I had a 10-year warranty on my Roxanne Plush mattress. Both the retailer and the Beautyrest brand, now owned by Simmons, are terrible to deal with. They sent me new warranty terms claiming different rules that were never mentioned when I bought it. This whole thing feels like a scam. The company didn't stand behind their product. The mattress foam started sagging and causing indentations after several years. My partner and I are active athletic people who had zero back problems before this, but now we both have severe back and hip issues. I submitted detailed photos through their website but they denied the claim, saying body impressions are normal and the foam bounces back. We spent over $4500 on that king mattress and only got halfway through the warranty period before problems started.

My husband and I went shopping at a local mattress retailer planning to buy a Sterns and Foster, but after speaking with the store manager and comparing the options, we chose the Beautyrest instead. Best decision we made! We did encounter one small issue where the bed height wasn't ideal for us due to some health concerns, but Tim from the store came out to our house personally and adjusted the base to make it more comfortable. His knowledge about the mattress and the enthusiasm he showed explaining all its features made the whole experience really enjoyable. Tim is an excellent salesman and we're confident we'll be buying Beautyrest mattresses for the other bedrooms in our home. We won't work with anyone but Tim.

We started with a bad mattress so the Rooms to Go manager steered us toward Beautyrest Black and we put another $1000 on our credit card. It turned out to be the worst decision we could have made. After three separate exchanges of the same mattress style, every single one sagged within one to two weeks. The delivery guy for one mattress wouldn't even put it on the frame because it was so bent. He took it back and reported it to the store. We asked for a refund twice and got nowhere. We were trapped paying the extra money with no way out. You couldn't switch brands without losing that extra $1000 we charged. Then when my disabled husband was sitting in the car and I was inside trying to resolve this, they offered me pillows and sheets instead of help. I finally broke down crying and they grudgingly gave me $700 back. This is what your terrible mattress did to our family. I'll never recommend Beautyrest to anyone.

Really poor quality that falls apart fast.

Six months into owning this mattress, the springs broke in one section. After two months of dealing with terrible customer service, I'm no closer to a resolution. We've done everything they asked and haven't gotten any response for weeks. It's ridiculous. I'd advise against buying from them.

The Beauty Rest Royo Big And Tall office chair failed after just one year. You'd think there would be at least one chair model where the cylinder doesn't eventually give out, forcing you to keep pumping it back up, but this isn't it. For what we paid, this chair should have lasted much longer.

Bad mattress and the 100-day trial policy is misleading.

I purchased a king size Beautyrest about three years ago. From day three I noticed sagging and woke up with terrible back pain. They demanded I take 20 pictures, which led nowhere. I even visited the store where I bought it and complained to the manager, who admitted the springs in these beds are defective and told me to call the company directly. Every morning and throughout the night I suffered from severe back pain. The only relief came on weekends at my cottage where I sleep on a cheap basic bed and wake up feeling fine. They advertise a 10-year warranty but it's useless. I need a new mattress but I'll never buy Beautyrest again. They're not worth the money. If you don't want to deal with constant back pain, skip this brand entirely.