Deliveroo Australia is a food delivery service that connects customers with restaurants and independent merchants for meal delivery. This page aggregates customer ratings and reviews from shoppers who have used the platform, helping potential users understand the service quality and reliability based on real user experiences.
Deliveroo Australia Reviews
1.3
24 reviews
What Shoppers Say About Deliveroo Australia
Created with AI, based on recent reviews
Deliveroo Australia has received overwhelmingly negative feedback from shoppers, with 24 reviews averaging 1.3 out of 5. The most common complaints center on poor customer support, late or missing deliveries, and unresponsive service when issues arise. Shoppers report orders arriving hours past estimated delivery times, items missing from orders, cold food upon arrival, excessive fees, and difficulty reaching the company to resolve problems. Several reviewers describe being denied refunds for orders that never arrived or were significantly delayed.
A small minority of shoppers (8 percent) have left five-star ratings, but the overwhelming majority (92 percent) gave one-star reviews. The consistent pattern across complaints suggests systemic issues with order fulfillment, driver accountability, and customer service responsiveness rather than isolated incidents.
Customer Reviews (24)
Sorted by: Most recentDavid K.Jun 3, 2023
Awful support. Super unhelpful when I needed them. My delivery showed up way late, and when it finally arrived, several items were gone from the order. They wanted me to photograph the MISSING ITEMS! How am I supposed to do that when they're literally not there? Makes no sense.
Patricia R.Dec 31, 2022
Absolutely dreadful. Really poor support team. My last couple of orders never made it to my door.
Aaron S.Dec 18, 2022
Ordered something through the service but never got it. When I asked for my money back they flat out refused!
Rachel N.Nov 14, 2022
Had a rough day with them! The order took 30 minutes longer than promised and arrived ice cold. Way too much charged for the delivery and extra fees. Definitely wouldn't recommend.
Timothy L.Oct 21, 2022
Absolutely terrible. Don't bother. The driver drove past without stopping even after I called and texted. Hours went by with no food, it was getting late and nowhere else had availability, plus no way to reach anyone at the company.
Susan T.Oct 21, 2022
Waited more than 2 hours for our meals. When we contacted the service the response was basically "oh well, that's unfortunate." This is way too much. We ordered at 8:30 in the evening and it's now 10:30 and the food still isn't here.
Victor C.Oct 20, 2022
Placed an order through the app but it never showed. Called the restaurant and found out the driver never actually picked it up. Tried calling the service but got completely ignored. Got charged for a delivery that literally never happened. Is this their normal way of doing business?
Michelle D.Oct 12, 2022
Awful. Spent 2 hours waiting, rang twice about delivery and once to the restaurant since the food was ready, but no driver ever collected it. Just awful service and I'm not using them again. Honestly a total mess.
Justin M.Oct 7, 2022
Worst app out there. First situation (though it's happened before but wasn't this bad): got cancelled after 1 hour extra wait time beyond the original 50 minute estimate. Messaged support and surprisingly got $30 credit. Second situation: placed an order and 20 minutes past the 50 minute window the driver picked it up, then right away the app says it's been delivered when it clearly hasn't. Rider support rang and said the packaging got damaged and needs redelivery but that would take another hour or more. By then it's too late for dinner for the kids. Hit up support since the rider can't compensate, and they outright rejected giving anything. Honestly the worst platform around, waits are much longer than competitors, and if they mess up you end up with nothing. At least based on other people's experiences I didn't lose cash, though plenty of others have.
Deliveroo Australia Review FAQ
What is the current customer rating for Deliveroo Australia?
Deliveroo Australia is rated 1.3 out of 5 based on 24 customer reviews on RetailCoupons.com. The vast majority of reviews (92 percent) are one-star ratings, reflecting significant customer dissatisfaction.
What are shoppers complaining about most?
The primary complaints involve late deliveries (sometimes by more than an hour), missing items from orders, unresponsive or unhelpful customer support, refusal to provide refunds, and food arriving in poor condition. Customers also report issues with drivers not completing deliveries and difficulty contacting the company when problems occur.
Do customers recommend Deliveroo Australia?
Based on the review data, the service is not recommended. Reviewers explicitly state they would not recommend the platform, and the extremely low average rating reflects widespread dissatisfaction with the delivery experience and customer service.
What happens if my order doesn't arrive or has missing items?
According to customer reviews, support responses have been inadequate. Shoppers report being asked to photograph missing items (which is logically impossible), receiving dismissive responses to complaints, and being denied refunds even when orders never arrived. Customers advise contacting the company immediately if there are issues, though they warn that support may not be helpful.
How do I write a review for Deliveroo Australia on RetailCoupons.com?
You can share your experience by submitting a review on RetailCoupons.com with a star rating and detailed description of your experience. Honest feedback about delivery times, food quality, driver behavior, and customer support helps other shoppers make informed decisions about using the service.