Char-Broil Europe GmbH Reviews

Got my Char-Broil Titan back in summer 2014 and it's been a workhorse since then. Used it from February through November every single year, at least four times weekly, so this grill has definitely earned its keep. Kept it under a covered shelter the whole time, but this past year I'm seeing rust creeping in on the steel parts. Just recently discovered the ignition system quit working, and honestly not sure if it's the switch or the igniter that's gone bad. The real problem now is trying to find replacement parts. For what it's worth, this was hands down the best grill I've ever owned. It's disappointing they switched away from their stainless steel cooking surface to that coated cast iron approach. Haven't heard great things from folks who bought their newer models either. Guess I'll just keep patching mine up and getting it to last as long as I can.

Had an outstanding experience with their customer support team. They got back to me the very next day and had a replacement part shipped out within four days. While putting together my Professional Power Edition three burner grill, I accidentally broke the connector on one of the igniter wires. Sent them an email and got a same-day reply asking for more details about the product and purchase info. They even provided a detailed parts breakdown so I could identify the exact part by number. Once they had what they needed, they told me they'd send a replacement at no charge. The part showed up two days after that. Happy to say the grill works great now. That's customer service you don't see every day, seriously top notch.

Really loved using my Char-Broil Essential three burner BBQ throughout the summer. The ignition is super easy to use and gets going without any hassle. The deflector grates spread the heat out perfectly so you get consistent cooking results every single time. Whether it's thick steaks or fresh vegetables, everything turns out great. The construction feels sturdy and doesn't take much effort to clean up when you're done. Honestly it's made outdoor cooking so much fun, a dependable grill that's just a joy to use.

One star times seventy percent basically. Don't say I didn't warn you based on what other people are saying. We grabbed a BBQ in July and right out of the box a clip was missing. Still fighting to get that one simple piece sent to us. Char-Broil opened up a ticket for it but keeps saying the clip isn't available in their system, which makes zero sense since they're actively manufacturing and selling these grills. Should have looked at the reviews first, but reading them now just makes me more nervous. It's really bad that they'd rather tick off a customer and force me to leave a negative review instead of just handling it the right way from the start. Frankly, they should be ashamed.

Been trying to get a replacement part for my grill for two years and it's a nightmare. One of the heat shields fell apart so now I can only run two burners instead of three. The actual grill itself is fine, but trying to buy spare parts is basically impossible. I'm let down not so much by the product quality but by how they handle replacement components. Honestly, I'd sooner build a bonfire than recommend buying one of these unless Char-Broil actually steps up and fixes their parts situation. Save your money unless you're okay tossing it in the trash after a couple seasons.

Char-Broil is a company I'm done with permanently. Bought an electric smoker back in 2021 and due to some serious health stuff I wasn't able to use it. This year there was a recall notice, and since I got it through an online retailer I was told to go through them. They've been unhelpful and even though I've tracked them down repeatedly they say they can't assist because too much time has passed. Not clear what they would've done anyway. Tried contacting the CEO, no response. Even though Char-Broil has a case registered with my name, I get zero updates. Feel like I wasted a lot of money on something worthless. Char-Broil needs to step up and actually take care of your customers. Hope you read this and do something about it.

Worst customer service I've experienced, or really no customer service at all. We received a BBQ, and when we started building it, we noticed both side tables were the same right side piece. They're clearly different since they have angled cutouts. Figured getting a left side table sent would be straightforward, but nope. Zero response from Char-Broil after submitting the contact form, reaching out on Instagram and Facebook, and trying to call. Fortunately I bought it through Amazon and they saved the day by sending a replacement overnight. Steer clear of this company because if anything goes wrong, you won't be able to reach their support team.

Wish I could give zero stars instead of one. Got a replacement component in for a defective part, but the new one showed up in worse condition than what it was supposed to replace. Two more components also need replacing but seem defective. Over the past month I've sent multiple emails marked urgent to their so-called customer support and gotten absolutely nothing back, not even a confirmation they received my messages. This whole situation has dragged on close to a year. Sent a formal letter to the European management team hoping they'll actually do something about it.

Ordered a controller for my grill with a tracking number sent on 2/13 showing it's waiting with the postal service. It's now 2/25 and the tracking still hasn't changed. Called support and they're putting the blame on the post office. I ship merchandise regularly through online sales and that story just doesn't check out. Would've been better off ordering somewhere else. Lesson learned.

Got a tracking number on 2/13 for a grill controller I ordered and it says waiting on the postal service. Now it's 2/25 and still says the exact same thing. Called their support and they're blaming the post office. I run an online store and ship tons of stuff, so I know that excuse doesn't hold water. Should've just ordered from the big retailers. Live and learn I guess.