Wyndham Hotels and Resorts operates a large portfolio of hotel brands including Days Inn, Ramada, AmericInn, and Thriftlodge. This page aggregates guest reviews and ratings for Wyndham properties to help travelers understand what to expect before booking. Read honest feedback from real stays to make informed decisions about Wyndham accommodations.
Wyndham Hotels & Resorts Reviews
What Shoppers Say About Wyndham Hotels & Resorts
Wyndham Hotels and Resorts receives sharply divided opinions from guests, with ratings clustering at extremes. Positive reviewers praise pet-friendly policies, clean rooms, reasonable pricing, and exceptional customer service from staff members who go above and beyond. However, the majority of reviews report serious issues including misleading online photos that do not match actual property conditions, maintenance problems (flimsy floors, non-functional toilets, broken fixtures), cleanliness concerns (dirty linens with burn marks, mold on food, debris in rooms), and unresponsive customer support. Several guests also report unexpected charges, unresolved booking cancellations, and poor communication.
The stark contrast in experiences suggests significant inconsistency across Wyndham properties and their booking process. While some locations deliver quality stays with attentive staff, many guests encounter properties that fall well short of online representations, coupled with difficulties resolving complaints through customer service channels. Prospective guests should research specific properties carefully and be aware of potential issues with transparency regarding amenities like parking.
Customer Reviews (24)
Sorted by: Most recentPerfect Stay in Laramie at AmericInn. We stayed at AmericInn by Wyndham in Laramie and it was great. They're super pet-friendly and even gave us a little bag of treats for our dog. The staff was friendly and welcoming, the rooms were spotless, and the whole place is beautiful. Plus the price is totally reasonable. We'll definitely be back.
Nothing Like the Pictures Online. This place looked and felt gross, completely different from how it appears on their website. The breakfast was barely continental and the tables were dirty. The room itself made me nervous - the floor felt flimsy and I was genuinely worried I'd fall through to the level below. There was no light above the sink, though honestly that might have been a blessing given everything else. The air conditioning wouldn't go below 68 degrees so the room felt stuffy the whole time. The night worker was really nice, but the morning clerk was oddly rude and only talked to us through a video screen, which felt super impersonal. For what we paid, it wasn't worth it at all. I'd rather spend more and stay with a better-known brand. This place has definitely seen better days.
Be Careful with Their Booking Process. They sent a flight booking confirmation and then cancelled it without warning. Then they asked for verification documents, and I sent everything they requested. After that, they just stopped responding and refused to give my money back. Watch out for their customer support team.
Absolutely the Worst. Thriftlodge by Wyndham in Moncton was genuinely terrible. The sheets had burn marks all over them, there were condom wrappers scattered around, and the toilet didn't even work. On top of that, they charged me an extra $200 deposit even though I'd already paid for the room. The breakfast was stale - bread had mold on it and the milk was already curdled. The whole room reeked of smoke and dog poop because they allow pets but don't bother cleaning. There's more I could complain about, but honestly, you'd be better off sleeping in your car.
Clean Rooms But Watch Out for Parking Charges. We stayed at Ramada by Wyndham near London Stansted Airport and the room was clean and perfectly fine for a short stay. But guests should know ahead of time that the hotel doesn't have its own parking lot - they use a private facility run by a third-party company. There are signs everywhere saying you need to give your license plate to the front desk when you check in. We gave our registration number on a piece of paper and talked to the receptionist about parking. They acknowledged we had a car and even asked for the parking fee at first, though it ended up being waived since our booking included it. When we asked if we needed to do anything else, they said no. But the registration never got entered into their system, which later resulted in a penalty notice. We could have written the registration number on the form ourselves, but it seemed reasonable to assume the receptionist would enter it correctly after our conversation. If you stay here, I'd definitely recommend double-checking that your car information is properly logged in the system to avoid getting hit with unexpected charges.
Outstanding Customer Service. The staff at Days Inn in Stuart, Florida on Federal Highway truly stands out. The person at the front desk is polite, attentive, and genuinely one of the kindest, most patient people I've encountered. It's refreshing to find real personal service like this still exists. Everyone there, from the front desk team to housekeeping to the maintenance staff, goes the extra mile to help guests. This kind of genuine human service is something you don't see very often anymore.
My Days Inn Stay Was Rough. We checked in at a Days Inn location in Merced on July 28 and ended up trying three different rooms just to find one where the TV actually worked. It was incredibly loud the whole night and the shower was dangerously slick with absolutely no grab bars, so we had to put a towel down to keep from falling. Breakfast was supposedly available from 6 to 9am, but when we showed up at 8am, all they had was bread and potatoes. When we asked if more food was coming since breakfast still had an hour left, they said they were done. I won't be staying at another Days Inn location.
ALERT - Serious Booking Fraud Issue. After I completed my booking and payment, the host sent me a message through the booking site's messaging system. It looked completely official, came right through my account, and had the same look and feel as the site's regular messages - so I trusted it completely and entered my card information. An unknown third party charged my card nearly $1,000. The booking site later admitted the host's messages might have been compromised, but they didn't offer any real solution. On top of that, the property is super remote - about 90 kilometers from the nearest city - with basically no services nearby. It doesn't feel like a five-star hotel at all and they're clearly cutting corners everywhere while charging top prices. I'm warning other travelers to avoid this place and never respond to messages after booking unless you verify them directly through other means.
Completely Traumatized After Losing My Jewelry. We stayed at Wyndham Garden Lara this past April and it was actually our second time there. Our first visit was wonderful and we were already planning to come back next year. Then everything changed on checkout day. I accidentally left a jewelry box in the wardrobe near the safe that had incredibly meaningful items - my wedding ring, a family heirloom pendant, and gifts from my husband. I realized it was missing pretty quickly and called the hotel right away, plus sent an email. But the staff was evasive and unhelpful, and refused to get a manager involved. They didn't even offer to look into what happened. What really shocked me wasn't just losing the items - it was that the hotel completely refused to take responsibility or even acknowledge how serious this was. No investigation, no concern, no support at all. It's been really hard on my whole family. We'd been excited to return next year, but now I feel unsafe staying there and honestly let down by how they treated us.