Salt Lake Express operates shuttle services connecting Utah cities and nearby destinations. This page aggregates shopper ratings and reviews to help you understand what travelers report about their experiences with the company's booking, vehicles, drivers, and customer service.
Salt Lake Express Reviews
3.3
16 reviews
What Shoppers Say About Salt Lake Express
Created with AI, based on recent reviews
Salt Lake Express receives sharply divided feedback, with shoppers split between those who had positive experiences and those who encountered significant problems. Satisfied customers praise friendly, punctual drivers and highlight pleasant group interactions during their trips. However, a substantial portion of reviewers report serious issues including misleading marketing about vehicle types (expecting full-size coaches but receiving cramped minivans), lack of advertised amenities like WiFi and bathrooms, unprofessional staff behavior, disability accommodation refusals, and poor driver attitudes toward passengers.
The most common complaints center on unmet expectations regarding vehicle comfort and features, combined with concerns about customer service quality and how passengers are treated. Some reviewers report feeling scammed or harassed, particularly regarding refunds and accessibility accommodations. The polarized rating distribution suggests inconsistent service experiences across different trips and staff members.
Customer Reviews (16)
Sorted by: Most recentSandra B.Mar 5, 2026
We got tickets for a round trip from Provo to Las Vegas thinking we'd be on a full sized coach bus like advertised, with nice seating, WiFi, and a bathroom. Instead we got squeezed into a cramped minivan that's uncomfortable and loud with awful road vibration. No comfort, no WiFi, no restroom. This is seriously misleading marketing because everything I saw about the service showed a big coach style bus with all those amenities. I've cancelled my return trip because of this.
Jennifer D.Feb 3, 2026
I was really disappointed with the unprofessional behavior and poor service. About a week before my trip, I booked a one-way ticket from St George to Mesquite for a Saturday afternoon at 2:10 pm. I arrived 25 minutes early and checked in with the front staff. The two employees seemed scattered and kept going back and forth about details. They said I was checked in and should just wait for my ride. At 2:20 pm, I went back up front to confirm they hadn't forgotten about me. They then told me the van had been cancelled. Are you kidding me? Why didn't you tell me this when I checked in? They said they'd tried calling the day before, but I never missed a call and my voicemail wasn't full. That claim doesn't add up. Someone who looked like a manager, maybe Jamie, was unhelpful and just said they could refund me. No solutions offered or any real help. Someone had to come pick me up from Mesquite and take me to my event that was supposed to leave at 2 pm.
Martin C.Oct 9, 2025
The shuttle was right on schedule and the driver was super friendly and welcoming. Definitely would suggest it to others!
Thomas J.Sep 13, 2025
Chelsea, our driver, was fantastic. The four other ladies on the ride were wonderful too. Everyone pitched in and made the trip to the airport a great group experience.
Patricia S.Jul 15, 2025
Salt Lake Express really let me down by refusing a basic accommodation for my disability. They're not just unhelpful, they're harsh and took money from me that shouldn't have been taken, and it happened twice. I feel like I got scammed and treated unfairly by them. I tried to work with them, but got tired of fighting because they simply won't issue refunds even when they should, like that girl who slept at the station overnight and they refused to give back just 27 dollars. How they've operated like this across multiple western states for so long is beyond me. If anyone reading this has also had issues with this company, please reach out. We're building grassroots awareness at no cost to you, and some people affected may receive compensation. Salt Lake Express operates in Utah, Idaho, Montana, Washington, and Nevada.
David T.Jun 25, 2025
The driver had a bad attitude and treated us poorly. He spoke down to all of us like we ride this shuttle constantly, as if we didn't know what we were doing.
Michelle R.Jul 31, 2024
I purchased a package ticket from Ogden to Monticello using a company credit. When departure day came, the shuttle showed up over an hour behind schedule and they couldn't keep the Greyhound connection at the airport. After several calls, they said they'd refund me, but I had to get a ride instead. Now the company won't honor that refund even though they admit on their website that they couldn't maintain the schedule that day. I really want to support public transit, but I can't with this kind of experience. This company clearly has scheduling problems and their customer service team needs to handle refunds properly. I wish I'd looked at other people's feedback before buying my ticket.
Patricia H.Jul 30, 2024
I took a ride from Logan to Salt Lake Airport and returned four days later. Joey got me picked up right on time, was friendly, and moved things along. He even gave me helpful details about where to get picked up in Logan. I remember a different driver on a trip the year before who ran late and somehow missed the Brigham City stop, which meant backtracking and losing time. Compared to that, Joey's service was flawless.
Robert M.Jul 28, 2024
Our driver was really attentive and kept an eye on what everyone needed during the trip. He drove efficiently and got us to the Las Vegas airport way ahead of schedule.
Salt Lake Express Review FAQ
What do the ratings tell us about Salt Lake Express?
Salt Lake Express is rated 3.3 out of 5 based on 16 shopper reviews. The ratings show a stark divide: 56 percent gave five stars while 44 percent gave one star, with no middle ratings. This suggests customers either had very positive experiences or encountered significant problems.
What do satisfied customers say about Salt Lake Express?
Reviewers who rated the service highly praised friendly and welcoming drivers, on-time arrivals, and positive social interactions with fellow passengers. Some specifically mentioned their drivers by name and noted how staff made their trips enjoyable.
What are the main complaints about Salt Lake Express?
Negative reviews consistently mention misleading advertising (customers expect full-size coach buses with amenities like WiFi and restrooms but receive cramped minivans instead), unprofessional and scattered staff at check-in, rude or condescending driver behavior, refusal to accommodate disabilities, and payment disputes regarding refunds.
Do shoppers recommend Salt Lake Express?
Recommendations depend entirely on individual experiences. Satisfied customers indicate they would suggest the service to others, while dissatisfied reviewers explicitly warn against using the company due to unmet expectations and poor service.
How can I write a review for Salt Lake Express on RetailCoupons.com?
After your trip, visit RetailCoupons.com and locate the Salt Lake Express store page. Click the review submission option, rate your experience on a scale of one to five stars, and share details about your trip, the vehicle, driver behavior, and whether the service matched what was advertised.