Amstar DMC operates tour and transportation services for vacationers, offering excursions such as catamaran tours, zip-lining, Cirque du Soleil packages, and airport transfers. This page aggregates customer ratings and reviews to help prospective travelers understand shoppers' experiences with the company's booking process, service delivery, and customer support.
Amstar DMC Reviews
1.7
23 reviews
What Shoppers Say About Amstar DMC
Created with AI, based on recent reviews
Amstar DMC receives predominantly negative feedback, with 23 shoppers rating the company 1.7 out of 5. The most common complaints center on poor communication, unresolved issues with tour and transportation bookings, and failure to honor service commitments. Customers report experiences such as repeated tour cancellations without adequate resolution, significant delays in airport pickups, misleading information about activity eligibility, lack of responsiveness to complaints via multiple channels, and disputed claims about service delivery. A small number of reviewers highlight positive experiences with individual staff members and well-executed tours, citing attentiveness to detail and friendly service as strengths.
The recurring theme across negative reviews is inadequate customer service follow-up. Shoppers report difficulty reaching the company to resolve problems, being charged full prices despite service failures, and encountering dismissive or contradictory explanations when attempting to address concerns. The limited positive feedback suggests that when specific staff members deliver service directly, the experience may be satisfactory, but systemic issues with booking accuracy, operational reliability, and complaint resolution appear to undermine customer satisfaction across the company's excursion and transportation offerings.
Customer Reviews (23)
Sorted by: Most recentPatricia S.Nov 24, 2021
Look for a different tour company. We had reserved a Jeep excursion to an island before our trip through a travel booking website. When we arrived, they said it wasn't available and offered us a buggy instead. They didn't offer any discount or compensation for switching us to a different vehicle. Getting them to cancel and refund was a nightmare too. We were told the refund would take months after making several calls and wasting a lot of time. Find another company to handle your excursions.
Elena Z.Aug 8, 2021
I've been going back to the same hotel in Rivera Maya, Cancun for years now, on my 13th visit to that beautiful place. I absolutely love staying there. The whole staff is fantastic and puts in so much hard work. I've never had any issues during my stays. Last time I was there, one particular employee really stood out. She was super friendly and helpful and made some wonderful changes to improve my experience. That person was Ariana Rodriguez. She really did a fantastic job! I want to say thanks to her and all the other hardworking people at that resort. It's such a special place for healing and relaxation. You should definitely try it!
Marcus V.Aug 8, 2021
I keep coming back to the same resort in Rivera Maya, Cancun for my vacations. I'm on my 13th trip to this place and I just love it! The staff there works really hard and everyone is so nice. I've never had any issues. On my last visit, there was this one staff member who was especially helpful and did an amazing job making my stay better. Her name was Ariana Rodriguez. She really went above and beyond. Thanks so much to Ariana and everyone else putting in the effort. This resort is like a healing place for me. If you're thinking about going, you won't regret it!
Amstar DMC Review FAQ
How is Amstar DMC's rating calculated?
The 1.7 rating is the average score given by 23 customers on a scale of 1 to 5 stars. Shoppers may rate their experiences after using Amstar DMC's tour and transportation services.
What do customers praise about Amstar DMC?
Positive reviews highlight individual staff members who demonstrate strong customer service, attention to detail, and friendliness. Some customers report that well-executed tours, such as those featuring Cirque du Soleil performances and dining, met expectations when delivered properly.
What are the most common complaints?
The most frequent complaints involve poor communication and unresponsiveness, repeated tour cancellations or postponements without adequate resolution, significant delays in airport transportation, misleading information during the booking process, and difficulty obtaining refunds or adjustments when services fail to meet expectations or promotional claims.
Do shoppers recommend Amstar DMC?
Based on the review distribution, the vast majority of shoppers do not recommend the company. Approximately 78 percent of reviews are one-star ratings, indicating widespread dissatisfaction with service reliability and customer support.
How can I write a review of Amstar DMC?
Customers who have booked tours or transportation through Amstar DMC can share their ratings and detailed accounts of their experiences on RetailCoupons.com. Reviews help other travelers make informed decisions and provide feedback to the company about service quality.