Apex Hotels UK operates boutique-style hotels across London and the UK, offering rooms and dining services to leisure and event guests. This page aggregates verified guest reviews to help prospective visitors understand what to expect from their stays at Apex properties.
Apex Hotels UK Reviews
2.4
23 reviews
What Shoppers Say About Apex Hotels UK
Created with AI, based on recent reviews
Apex Hotels UK receives deeply polarized reviews, with shoppers either expressing strong satisfaction or significant disappointment. Positive reviewers praise the modern, spacious rooms, immaculate cleanliness, helpful front desk staff, and convenient London locations. These satisfied guests highlight the hotels' willingness to accommodate special requests and provide complimentary upgrades. However, the majority of reviews reflect serious operational failures. Common complaints include dirty and moldy rooms, inadequate housekeeping services with late or poor-quality cleaning, broken air conditioning, noisy environments, maintenance issues (faulty toilets, falling apart furniture), and unmet special needs (such as failure to provide allergy-appropriate synthetic bedding despite prior confirmation). Dining experiences are also criticized as poor quality with cold food and minimal service.
The stark contrast between five-star and one-star ratings suggests inconsistency across locations and service standards. While some guests have excellent experiences, particularly those celebrating special occasions, others encounter substandard cleanliness, broken amenities, and a failure to honor explicit health and comfort requests. These recurring issues regarding housekeeping standards, room maintenance, and attention to guest requirements represent serious concerns for potential visitors.
Customer Reviews (23)
Sorted by: Most recentJennifer P.Sep 18, 2020
APEX Bath Hotel is clean but the customer service and housekeeping staff are terrible. I was there for 3 nights last week. My friend noticed her earrings were missing and we figured she'd find them when packing. The morning we left, I realized some of my earrings were gone too. We told the front desk, and one staff member actually laughed when we explained what happened. The manager on duty took our information and said he'd look into it and call us back within 4 days. That call never came. I had to phone the hotel myself for an update and repeat the whole story because apparently nothing had been documented or investigated. When a manager finally called, she basically said there's no way the room cleaner took anything because she's known her for years. So she was essentially calling us both liars. Why would we make up something like this? We have better things to do with our time.
Angela W.Feb 23, 2020
This company claims to care about their staff, but I work for them and it's the worst employer I've had in my 16 years working in hospitality.
Kevin P.Sep 2, 2019
Check-in was scheduled for 14:30. We arrived at exactly 14:30 and were told our room wasn't ready. We didn't get in until after 3pm, which was already a rough start. Once we got to the room, it reeked of smoke. They sent housekeeping to set up an air cleaner, which helped since we were heading out anyway. The air conditioning made a ton of noise, so we had to turn it off at night just to sleep. We came back around 9pm wanting to have some drinks at the bar before going up. The bar staff was really rude to both my wife and me. I'm not coming back. Worst hotel I've ever been to.
Apex Hotels UK Review FAQ
How is Apex Hotels UK's rating calculated?
The 2.4 rating out of 5 is calculated from 23 guest reviews submitted to RetailCoupons.com. Each review includes a star rating, and the overall rating represents the average of all submissions. The rating distribution shows that 61 percent of reviews are one-star, 4 percent are two-star, and 35 percent are five-star, with no three or four-star ratings.
What do satisfied guests praise most about Apex Hotels UK?
Positive reviewers consistently mention modern and spacious rooms, immaculate cleanliness, generous-sized bathrooms, convenient London locations with easy transport access, and attentive front desk staff. Guests also appreciate the hotels' responsiveness to special requests, such as room upgrades and quieter room assignments, and special treatment for occasions like anniversaries.
What are the most common complaints?
The primary complaints involve room cleanliness and maintenance issues, including mold, dust, stains on pillowcases, and late or poor-quality housekeeping. Guests also report broken air conditioning, noisy environments, faulty plumbing, and deteriorating furniture. Additional concerns include failure to honor special accommodation needs (such as allergy-appropriate bedding despite prior confirmation), insufficient supplies, and poor dining experiences with cold food and minimal service.
Would reviewers recommend Apex Hotels UK?
Reviews are highly polarized. Guests with positive experiences strongly recommend the hotels, particularly for special occasions and those who receive accommodations meeting their needs. However, the majority of reviews are one-star ratings reflecting serious dissatisfaction with cleanliness, maintenance, and service standards, suggesting these reviewers would not recommend the property.
How can I write a review of Apex Hotels UK?
To submit a review on RetailCoupons.com, visit the Apex Hotels UK store page and select the option to write a review. Include your star rating (1 to 5) and describe your experience, including specific details about your room, cleanliness, staff interactions, amenities, and any special requests or concerns. Verified guest reviews help other travelers make informed booking decisions.
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