Autodesk Reviews

AutoCAD is strong and widely used in the industry, but working with it every day gets frustrating fast. You're constantly logging back in and dealing with license verification, which kills your productivity when you just need to open a file. The subscription model means you never actually own anything, and if a license check fails, you're completely blocked out. It even makes you jump through extra hoops unless you set up two-factor auth just to access basic map tools. Large files cause performance issues, you still get crashes and file corruption, and the interface is bloated with menus that slow you down. Updates regularly break add-ons or mess up established workflows, scripting support is lacking, and the cloud-dependent setup makes it feel like you don't really control your own work. Lots of power under the hood, but way too much hassle for someone who wants to design and move forward.

Autodesk and AutoCAD are the biggest scams in their field. You can't even get Revit to export as a DWG file properly, and it's from the same company. It's pathetic. Even their own viewer tools and online links don't function. The pricing is outrageous, I don't think any software charges this much annually. Maybe an AI alternative will finally put them out of business.

This company is absolutely terrible. Their automated phone system tells you to visit their website to find a schedule callback option, which apparently doesn't exist. When you actually do get someone on the line, good luck understanding what they're saying. I've gotten more useful help from an inanimate object.

I migrated my hard drive to a solid state drive and now Autodesk is demanding an activation code for my AutoCAD LT license. They won't provide one. Since I purchased this software, I'm being blocked from using it. It's basically extortion. I requested a refund but their chat support keeps disconnecting. Pretty shady stuff.

I'd rate them zero if the system allowed it. The application won't install on my brand new computer. The chat support person wasted tons of my time. They just pointed me at the same troubleshooting articles I'd already found myself, and then said the only way forward was to redo everything while recording my screen the whole time. They took off before I could even send them the recording, so I had to start the whole process over.

I had a single-product subscription and wanted to upgrade to the AEC collection. Turns out that's not possible. Instead, I'd have to pay for the whole collection plus keep paying for the individual product separately.

What a terrible web version of AutoCAD. Takes an hour just to load and you can't actually draw anything. Build something straightforward for quick jobs or learning, not whatever this is.

As a student I needed to renew my educational access for coursework. They only allow three attempts before forcing you to contact support. The first two times they rejected me saying my documentation wasn't enough. For my third attempt I gathered way more documentation but the renewal page just vanished entirely. The chatbot points to a page about student renewals that mentions a banner that only existed for a couple days and then disappeared. Now I have to waste support's time to get directed back to a page that should have always worked. On top of that, trying to access it through Autodesk Inventor just crashes or throws errors. This is unacceptable for any software, let alone business-grade software that costs thousands. I've gotten better support from free alternatives.

Their website is garbage. Pages won't load and I still can't get into my account no matter which region site I try. Your software is crazy expensive and you can't even maintain basic web services that work?

Hands down the absolute worst customer support I've ever dealt with. I got stuck in a time-sensitive situation where I needed help purchasing AutoCAD LT, and I spent over five hours on back-to-back phone calls that went absolutely nowhere. Nothing got resolved. The only reason this company even exists is because they've got everyone locked into AutoCAD with no real competition. I'd give them negative stars if I could. Honestly, if there's any way you can work without their software, do it.