Autodesk is a software company best known for professional design, engineering, and construction tools including AutoCAD, Revit, and related products. This page aggregates verified customer ratings and reviews of Autodesk's products and services to help you understand what shoppers actually experience.
Autodesk Reviews
1.3
22 reviews
What Shoppers Say About Autodesk
Created with AI, based on recent reviews
Autodesk receives overwhelmingly negative feedback from shoppers, with 22 reviews averaging 1.3 out of 5. The most consistent complaints center on the subscription-based licensing model, frequent login requirements, and license verification issues that interrupt workflow. Reviewers report frustration with the high annual pricing, poor software interoperability between Autodesk's own products (such as Revit's inability to properly export DWG files), unreliable customer support with disconnecting chat sessions and unhelpful troubleshooting, and instances where reactivation is required after hardware changes like upgrading to a solid state drive. Several shoppers describe the experience as feeling exploitative and mention being unable to refund or downgrade subscriptions without purchasing redundant licenses.
A small minority of reviewers acknowledge that AutoCAD remains industry standard and widely used in professional fields, but this technical strength is overshadowed by the friction of daily use and the company's support and licensing practices. Common themes include difficulty reaching responsive customer service, automated phone systems that provide no useful options, and the fundamental frustration of paying subscription fees for software that feels restrictive rather than empowering.
Customer Reviews (22)
Sorted by: Most recentSandra K.Jul 16, 2024
My Fusion 360 Legacy subscription is renewing soon and I'm supposed to get a price lock as a long-term customer. I originally paid $934.50 but now they want $1,836.00. When I contacted their support team, I just got the runaround for days and still haven't gotten a real answer.
Autodesk Review FAQ
What is Autodesk's average rating on RetailCoupons.com?
Autodesk is rated 1.3 out of 5 based on 22 verified shopper reviews. The vast majority of reviews are one star (86 percent), with very few positive ratings.
What do shoppers praise about Autodesk?
While criticism dominates, some reviewers acknowledge that AutoCAD is a strong, industry standard tool widely used by professionals in design and engineering fields. The software itself is recognized as powerful for its intended purpose.
What are the most common complaints?
Shoppers repeatedly complain about the subscription-only licensing model and frequent login or license verification requirements that interrupt work. Other major issues include high annual pricing, poor customer support (disconnecting chats, unhelpful troubleshooting), license reactivation demands after hardware changes, and interoperability problems between Autodesk's own products.
Do shoppers recommend Autodesk?
Based on review sentiment, most shoppers do not recommend Autodesk. Reviewers use words like scam, extortion, and terrible to describe the company's licensing practices and customer service, despite acknowledging the software's professional capabilities.
How are Autodesk's reviews computed on RetailCoupons.com?
Reviews are submitted by verified shoppers and reflect their direct experience with Autodesk's products and services. The rating shown is the average of all submitted reviews. RetailCoupons.com does not edit review content or filter based on star rating.
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