Bentgo.com is the official direct-to-consumer store for Bentgo lunchboxes, meal prep containers, and related carrying accessories. This page aggregates shopper ratings and reviews to help you understand the quality of both products and the direct ordering experience from Bentgo's website.
bentgo.com Reviews
2.2
10 reviews
What Shoppers Say About bentgo.com
Created with AI, based on recent reviews
Bentgo.com shoppers report significant challenges with the direct ordering experience, particularly around returns, inventory accuracy, and shipping delays. Multiple reviewers encountered problems such as wrong color shipments, months-long delivery times despite promises of quick shipping, and a cumbersome return process that drove customers to recommend purchasing from third-party retailers instead. The company's website inventory system appears unreliable, listing colors and items that are not actually in stock.
When customer service does engage, shoppers note that representatives can be genuinely helpful, patient, and responsive to resolving issues, which some found impressive enough to restore confidence in the company. The Bentgo products themselves receive mixed feedback: lunchboxes are described as solid and well-designed overall, though some users find them bulky with sauce containers that are too small. The cooling pack and carrying bag are praised as fantastic accessories. However, product quality alone has not offset widespread frustration with the ordering and fulfillment process.
Customer Reviews (10)
Sorted by: Most recentSarah M.Sep 30, 2025
Avoid ordering straight from Bentgo if you can. Their return process is really problematic and makes things way harder than they need to be. You'll have a much better experience purchasing from a regular retailer that has sensible return policies in place.
Marcus L.Aug 19, 2025
They sent me the wrong color lunchbox. After I posted a negative review, they gave me a phone number and the rep sounded like they actually cared and promised to send the right color. But weeks went by and nothing. Turns out their website is a mess and they're selling colors that aren't actually in stock. I'm disappointed in my purchase and wouldn't trust what their website says is available.
Robert V.Aug 10, 2025
The customer service rep was really helpful, super patient, listened carefully, and genuinely friendly. They took care of my problem right away and followed up with emails every step of the way. Honestly impressed with how they handled it and it makes me feel confident about the company.
Jessica T.Jul 18, 2025
This was terrible. I grabbed a lunchbox during a sale event and the listing said quick shipping, but a week later nothing arrived. The tracking just showed my order was received. After going back and forth with customer service multiple times, they told me it might not ship until late August, which is way over a month later. My kid would already be in school by then! When I checked again I saw the full price version could get there the same day. Feels like a scam where sale shoppers get penalized with insane delays to pressure you into canceling and buying at regular price. I canceled and won't be ordering again just to pay extra.
David P.Apr 16, 2025
The product itself is solid, but I'd suggest buying somewhere else. Don't use their site directly because delivery is super slow.
Michelle R.Oct 30, 2024
Overall pretty good, but the lunchbox is a little bulky and those sauce containers are really tiny. You need two of them just to hold a small amount of dressing or condiment. The cooling pack and carrying bag though are both fantastic.
Thomas K.Feb 20, 2024
I arrived for a short visit on February 15th with plans to leave on February 19th. Based on the estimated delivery time shown when I purchased on January 31st, I expected the order to arrive before my departure. Unfortunately the carrier had issues and the tracking hasn't been updated since February 8th. I won't be able to return the item since I'm leaving today. Please refund my money because of this shipping delay.
Christine B.Sep 8, 2023
The stuff they sell is really nice, but their website fulfillment is awful. Shop at Costco or Target instead. I did get my refund eventually, but spending weeks chasing down shipping updates, messaging support back and forth, and using backup lunch containers while waiting for my order was not fun. The website said three weeks but that was totally off, and it made my life unnecessarily stressful.
Pamela J.Sep 8, 2023
Still waiting for my order after they've been backed up for a while. We ordered several weeks before school started. When I called after not getting it within the ten business days the website promised, the rep was pretty dismissive and uncaring. They just offered a refund and thirty percent off a future order. Why would I ever order from them again after they didn't deliver what they promised and didn't even bother telling me about the delay? If this is how the company runs, I'm skeptical about the actual quality of their products. Not ordering again.
Amanda H.Aug 20, 2022
Shipping took much longer than what was promised. I ended up buying the same items from Amazon and had them in two days since school was starting soon. Their site doesn't have online returns and you have to pay for shipping to send things back. You're better off getting it from their Amazon storefront instead. The lunchbox itself is really cute and the carrier bag is nice with its shoulder strap, though the bag is a little roomy for the box. We like the product, just won't order directly from their website again.
bentgo.com Review FAQ
What is the average rating for Bentgo.com?
Bentgo.com is rated 2.2 out of 5 based on 10 customer reviews on RetailCoupons.com. The majority of recent reviews are 1 and 2 stars, reflecting widespread dissatisfaction with the ordering and shipping process.
What do shoppers praise about Bentgo products?
Customers consistently describe the lunchboxes themselves as solid, well-made products. The cooling pack and carrying bag are frequently highlighted as fantastic accessories. A few shoppers also mention having positive experiences with responsive and patient customer service representatives.
What are the main complaints about ordering from Bentgo.com?
The most common complaints include extremely slow shipping times (sometimes exceeding one month despite promises of quick delivery), inventory inaccuracy (colors listed as available that are not in stock), wrong items being shipped, and a difficult return process. Multiple reviewers recommend buying Bentgo products from third-party retailers instead of ordering directly from the company.
Do shoppers recommend buying directly from Bentgo.com?
Most recent reviewers explicitly advise against ordering directly from Bentgo.com and suggest purchasing from regular retailers with better return policies and inventory management instead. However, those who did receive good customer service recovery felt more confident in the company.
Are there any product design issues mentioned?
Some shoppers note that the lunchbox is slightly bulky, and the sauce containers included are very small, requiring two or more to hold reasonable amounts of dressing or condiment. These are minor design criticisms compared to the major fulfillment and shipping problems.