Bits & Pieces Art Boutique sells art puzzles and related products through their online store. This page aggregates shopper reviews and ratings to help you understand what customers experienced when ordering from them. Read real feedback below to inform your purchase decision.
Bits & Pieces Art Boutique Reviews
1.6
22 reviews
What Shoppers Say About Bits & Pieces Art Boutique
Created with AI, based on recent reviews
Bits & Pieces Art Boutique receives overwhelmingly negative feedback from shoppers, with 1.6 out of 5 based on 22 reviews. The most serious complaints center on significant delays in order fulfillment, with customers reporting waits of one month or longer, orders that fail to arrive after five weeks or more, and cancelled orders without notification. Customers also report quality control issues such as missing puzzle pieces, poorly cut pieces that do not fit together properly, and extra pieces that do not belong to the product. Communication problems compound these issues, with shoppers describing slow email responses, lack of tracking information, and reliance on automated messages that blame external factors rather than addressing individual concerns.
A small percentage of shoppers have rated the store more favorably, though positive feedback is sparse in the available reviews. The overwhelming consensus among reviewers is dissatisfaction with both product quality and customer service, with multiple customers explicitly stating they will not return and would not recommend the store to others. Concerns about the store accepting orders it cannot fulfill in a timely manner suggest systemic operational challenges that have affected the shopping experience across multiple purchases.
Customer Reviews (22)
Sorted by: Most recentAngela B.Mar 19, 2023
Pieces were missing from the puzzle. The cuts were pretty sloppy and the pieces wouldn't fit together right. They sent me a replacement, but the same issue happened again. I had extra pieces that didn't belong anywhere. Won't be ordering from them again. It was really frustrating and I'm not telling anyone else to buy from them.
Jennifer W.Jan 20, 2022
The delivery speed was terrible. I ordered two Christmas gifts. First one went out on December 11th via Fed Ex Smartpost and didn't arrive until January 18th the next year. Over a month of waiting! The second gift I ordered on December 10th and that one came through December 31st. So yeah, neither gift got there in time for the holidays. After the first shipping notice with a tracking number, I didn't hear anything else from them. No emails letting me know about major delays or what to expect.
Shelley L.Nov 25, 2020
I was trying to support what I thought was a local business but wound up finding out my order was coming from down south instead. I placed it on November 5th, it supposedly shipped November 10th, and when I checked on it November 17th since nothing had arrived yet, I was told to just wait a bit longer. They said they couldn't give me a tracking number. I followed up again on the 25th asking for a refund and to have the package sent back, if it was actually shipped from where they said. They refused the refund just because something was supposedly shipped, even though they have zero proof of that. They can't tell me where my package actually is, just that it's somewhere in Canada or possibly when it might get here. I feel like it's not my job to deal with delivery problems, and I was never told upfront that my order would be coming from a different country. That feels like they're being dishonest about what they're selling. The customer service was really bad and they don't seem to care about making customers happy.
Emma T.Sep 5, 2020
Just found out they cancelled my order from two weeks ago without saying anything about it because apparently they don't ship to where I am. And it took them a whole week to even respond to my question about it. I really wish I'd checked reviews before ordering.
Robert D.May 18, 2020
Hands down one of the worst places to buy from. My money got charged the moment I placed my order over five weeks back and I still have nothing to show for it. When I try emailing them, all I get is an automated message that blames the pandemic and shipping delays. To talk to someone on the phone you gotta pay 13 cents a minute just to sit on hold with no luck reaching an actual person. I ordered from a different company on May 2nd using the exact same delivery service and got my stuff by May 5th. Can't say the same with these folks.
Karen P.May 18, 2020
The company happily took my money on April 18th for something listed as in stock. Fast forward to May 18th and my jigsaw still hasn't arrived. The communication has been really poor and honestly I'm not optimistic it'll show up at all. It seems like they got greedy and kept accepting orders that they couldn't actually fulfill. Make sure you really want to wait forever before placing an order here.
Diana F.May 14, 2020
Like many other people here, I ordered a month ago and still hadn't received anything. My emails got ignored completely. When I finally managed to get through by phone, they said one item had been refunded and the other was unavailable. I decided to just cancel the whole thing. They're more than willing to grab your money, but after that you're basically invisible to them.
Andrew C.May 13, 2020
I'm disappointed with their customer care like so many other people have been. They never answered my emails when I asked for updates about shipping and delivery. The actual product was perfect when it finally got here and matched what I ordered exactly. Would've been a five star experience if their communication wasn't so bad.
Jessica R.May 13, 2020
Placed an order a month back and haven't received anything. It's been three weeks since I last contacted their customer service, and all I got was a generic response saying delivery might take up to 28 days, which wasn't mentioned before I ordered. No clue if my stuff is actually coming.
Michelle D.May 13, 2020
Got my order today, finally, and it only took four weeks. Everything in the order was correct and I'm satisfied with what I got. That said, after reading other people's experiences, I got nervous and sent out a couple of emails to check on things. Never got responses and there wasn't a dispatch note with the package. The actual puzzles are nice, but the way they handle customer service is really bad.
Bits & Pieces Art Boutique Review FAQ
What is the average rating for Bits & Pieces Art Boutique?
The store is rated 1.6 out of 5 based on 22 customer reviews published on RetailCoupons.com. The majority of reviews are one-star ratings, with 73 percent of reviews giving the lowest rating.
What do shoppers complain about most?
The most frequent complaints involve extremely long shipping delays (customers report waits of four weeks to two months or longer), orders being cancelled without notification, missing or defective puzzle pieces, poor puzzle piece quality and fit, and inadequate customer service communication including slow email responses and unavailable phone support.
Are there any positive aspects mentioned in reviews?
While the vast majority of reviews are negative, a small percentage of customers gave higher ratings. However, specific positive feedback is limited in the available reviews, making it difficult to identify what aspects of the store these customers valued.
Do shoppers recommend ordering from this store?
No. Multiple reviewers explicitly state they will not order again and would not recommend the store to others. The overwhelming sentiment is that customers regret their purchases and experienced significant frustration with both product quality and service.
How can I write a review for Bits & Pieces Art Boutique?
If you have purchased from this store, you can contribute your own review on RetailCoupons.com to share your experience with other shoppers. Reviews help the community make informed decisions and provide feedback to retailers.