Black Wolf sells personal care and beauty products including shampoos, body washes, skincare treatments, and electronic grooming devices. This page aggregates customer reviews and ratings to help shoppers understand product quality and the company's customer service performance across its product line.
Black Wolf Reviews
2.3
16 reviews
What Shoppers Say About Black Wolf
Created with AI, based on recent reviews
Black Wolf is rated 2.3 out of 5 by 16 shoppers. Customers praise the skincare and hair care products, with several reviewers reporting satisfaction with the shampoos, body washes, scrubs, and other personal care items. However, the majority of reviews highlight serious concerns about product durability and customer service, with multiple reports of devices failing within months of purchase (particularly ear cleaners and sonic scrubbers), handles cracking under normal use, and unresponsive customer support despite multiple contact attempts. Several shoppers noted the lack of a phone support line and absence of shipping information on the website as additional frustrations.
While some customers have had positive experiences with Black Wolf's product quality, the recurring complaints about equipment failures, warranty limitations, limited customer service options, and poor response to support requests suggest potential reliability issues. The company appears stronger in skincare and personal care products but faces durability challenges with electronic devices. The gap between positive product reviews and negative experiences with product longevity and support is a significant concern for potential buyers.
Customer Reviews (16)
Sorted by: Most recentChris T.Jul 11, 2023
Ordered an ear wash machine about two weeks back and paid extra for fast shipping. The company told me it was out of stock and offered a cancellation, which I accepted. Despite that, they shipped it anyway. Still waiting for it to arrive. Once it gets here, I'm tossing it straight in the trash. Can't recommend this place.
Raymond K.Jun 20, 2023
My wife picked up a couple of WUSH ear cleaners. The first one we unpacked was broken and wouldn't function. I've reached out to Black Wolf Nation multiple times about getting a replacement and haven't heard back. This company doesn't prioritize customer service, and if something goes wrong, you're just out the cash.
Ronald T.Jun 17, 2023
Got two sonic scrubbers. One works fine, the other one doesn't. Sent an email to customer service and I'll update you once I hear back about what happens.
Tyler M.Apr 30, 2023
These products are phenomenal and I couldn't be happier. I'm completely satisfied with what I've got and totally recommend them for guys wanting solid skincare. Everything is absolutely perfect so far. If anything changes, I'll come back and update this. They've got everything I was searching for in a men's skincare routine. The only thing I wish they carried is a retinol serum, but that wasn't a dealbreaker since I grabbed one on Amazon for a great price. I also picked up an SPF sunscreen from Walmart at a good cost. At the end of the day, these guys have my full endorsement. No question, 100% would buy again.
Amanda G.Dec 12, 2022
Most products are solid, but I've got concerns about the company because there's no way to post reviews directly on their site. I asked via Twitter and email how to leave a review there and got nowhere. It's suspicious that the only reviews showing up on their website are glowing five stars.
Jennifer R.Sep 5, 2022
Their body wash is genuinely fantastic and I've been a customer for years. But the customer service is really frustrating. I relocated in May 2021 and updated my address on their website repeatedly, yet every single month they still ship my subscription to my old place. I've asked them to fix it in their system multiple times, and they always say it won't happen again. But it does, every month. I've corrected my address at least ten times, and when I log in, my original address is still showing as the default. Last month I found my old address listed twice and my current address wasn't even there. When I called about it happening yet again, their suggestion was for me to go track down the people at my old house and ask for my package. That's what they told me to do. I replied with frustration, and they've completely stopped responding. It's been over a week now with no reply.
Black Wolf Review FAQ
How is Black Wolf's rating calculated?
Black Wolf is rated 2.3 out of 5 based on 16 customer reviews. The rating reflects all submitted reviews, with a current distribution of 56 percent one-star, 6 percent two-star, 13 percent three-star, 6 percent four-star, and 19 percent five-star ratings.
What do customers like most about Black Wolf?
Shoppers consistently praise Black Wolf's skincare and hair care formulations, with positive feedback on shampoos, body washes, scrubs, eye treatments, and acne solutions. Several reviewers report these products work well for them and their friends.
What are the main complaints about Black Wolf?
The most frequent complaints involve product durability issues, especially with electronic devices like ear cleaners and sonic scrubbers that fail or stop working within months of purchase. Customers also report difficulty reaching customer support, noting the absence of a phone line, unresponsive email support, and lack of visible shipping or delivery information on the website. Limited warranty coverage and unavailability of replacement parts are additional concerns.
Do customers recommend Black Wolf?
Recommendations are mixed. Customers satisfied with skincare and hair products express strong approval, but those who experienced device failures or customer service issues do not recommend the company. The low overall rating reflects more negative than positive experiences across the reviewer base.
How can I write a Black Wolf review on RetailCoupons.com?
Share your experience with Black Wolf products and customer service to help other shoppers make informed decisions. Reviews should describe your actual experience with product quality, durability, customer support, and shipping to provide the most useful feedback for the community.