Books-A-Million is a brick-and-mortar and online book retailer selling new and discounted books, gifts, and media. This page aggregates shopper reviews and ratings for booksamillion.com to help you understand customer experiences with ordering, delivery, customer service, and in-store shopping.
Books-A-Million Reviews
1.3
19 reviews
What Shoppers Say About Books-A-Million
Created with AI, based on recent reviews
Books-A-Million receives overwhelmingly negative feedback from shoppers, with 19 reviews averaging 1.3 out of 5. The most common complaints center on order management issues, including unexplained pre-order cancellations without adequate notice, charges for out-of-stock items that are never received, and unresponsive customer service that fails to resolve problems through website or phone support. Shoppers also report aggressive email marketing with 10 to 20 unwanted emails per week, non-functional unsubscribe options, unexpected tax charges on religious texts, and newly implemented paid bag charges that feel like nickel-and-diming customers.
A small number of shoppers acknowledge occasional good deals on books, and one five-star review appears in the dataset, but these positive experiences are vastly outnumbered by complaints. The recurring theme across negative reviews is a perception that the company prioritizes collecting payment over fulfilling orders or respecting customer preferences, combined with customer service that either ignores problems or deflects them to banks for dispute resolution.
Customer Reviews (19)
Sorted by: Most recentKaren J.May 18, 2025
My 14-year-old went to the store to buy a toy and walked out with a National Geographic subscription she never wanted. This is unacceptable. Staff practically forced it on her and she didn't know how to say no. Now there have been multiple charges and I can't get anyone to help cancel it. I've called repeatedly, sent messages and emails but keep getting brushed off. How is this even legal?
Susan T.May 18, 2025
My teenager picked up a toy at their store and somehow left with a subscription to National Geographic she never agreed to. She's only 14 and the staff pushed it on her without her really understanding. There have been multiple charges already! I've tried calling customer support, leaving messages, sending emails, but keep getting the runaround. This is unacceptable and I need to cancel immediately.
Marcus P.Mar 21, 2025
This company really let me down. Placing an order with them was a huge disappointment from start to finish.
Colleen H.Feb 20, 2025
Bought a bible as a Christmas gift for my granddaughter at a store location in Florida. Two months later the pages are coming loose from the binding. Went back to exchange it since the bible is clearly defective. The worker refused because I had written my name, my granddaughter's name and the date inside. Apparently that means they can't reshelve it. But the product was broken to begin with and wouldn't have been on the shelf anyway if they'd checked it properly. I'm a regular member who shops there frequently and felt completely dismissed. They didn't care that I had a legitimate complaint. I ended up buying another bible there to replace it, but I'm really disappointed in how they handled this and will probably shop elsewhere going forward.
Nicole W.May 26, 2024
Placed a pre-order two months in advance and waited patiently. Then boom, canceled out of nowhere. Their excuse was they over-ordered and stopped carrying it. But I ALREADY PAID! They made zero effort to fix the situation or offer alternatives. Completely unacceptable.
Michael D.May 24, 2024
Don't waste your money on expedited shipping. Ordered with second day air and four days later during business days, still no shipment. Won't be ordering from them again. Amazon is way more reliable.
Walter N.Apr 22, 2024
Our local store removed the coffee shop and seating area they used to have. Won't be back. From what I can see in the parking lot, the writing's on the wall for this location.
Charles H.Apr 13, 2024
Major red flags here. Found a super hard-to-locate book that I was searching everywhere for, and somehow they had it. But the price seemed way off. It originally cost around $45 back in 2007, yet I'm seeing used copies selling for $180 to $200 on other sites. That's a huge warning sign something's off. I came here to check if they're legitimate before buying and glad I did my homework first. Saved myself from what could've been a bad deal.
Books-A-Million Review FAQ
What is the average rating for Books-A-Million, and how many reviews does it have?
Books-A-Million is rated 1.3 out of 5 based on 19 customer reviews on RetailCoupons.com. The vast majority of reviews (84 percent) are one-star ratings.
What are the most common complaints about Books-A-Million?
Shoppers most frequently complain about pre-orders being canceled without warning, being charged full price for items that never arrive, poor phone and website customer service that fails to resolve issues, excessive marketing emails (10 to 20 per week) with non-functional unsubscribe links, unexpected tax charges on religious texts, and new fees for shopping bags.
Do customers recommend Books-A-Million?
No. With an average rating of 1.3 out of 5, the overwhelming majority of reviewers do not recommend the retailer. Only 5 percent of reviews are five-star ratings, and most shoppers report serious problems with order fulfillment and customer service.
Are there any positive aspects mentioned in reviews?
A small number of shoppers mention having found decent deals on books at Books-A-Million in the past, but these occasional positive shopping experiences are far outweighed by complaints about current policies and service quality.
How can I write a review for Books-A-Million on RetailCoupons.com?
You can submit a review of your Books-A-Million shopping experience on RetailCoupons.com by visiting the store review page and clicking the review submission option. Share details about your experience with ordering, delivery, customer service, or in-store shopping to help other shoppers make informed decisions.
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