Hot Topic, Inc Reviews

I tried placing an order for someone, used their info but my address for billing since mine was different. They charged me but then cancelled due to a card issue. I tried again with a different payment method and got charged once more, only to have it cancelled again. Now I'm out over $200 waiting for refunds to process back. I'm international and just wanted to send a gift to someone in the States, but their system won't accept different billing and shipping addresses. If it fails, the money still disappears from your account, which shouldn't be legal.

Where do I even begin with Box Lunch? They cancel the free item on buy-two-get-one deals, they won't ship from stores to your home, and they won't transfer things between locations. Then they issue store credit but won't let you use it on most of their own branded products. And the pricing scheme is shady - items are priced just below the threshold so you can't stack your coupons. A bag costs $79.90 instead of $80 so you can only use one $20 coupon instead of two. It's calculated manipulation. I'm buying way less because of this nonsense. The inventory system is terrible too, and even their own customer service reps can't tell you what's actually in stock. It's a mess of a company.

Just a bogus operation. They charged me and never sent my item. I asked for a refund, got charged again instead. It's been three months and I haven't seen my money back. I listened to the manager on the phone talking to some corporate person who promised my refund within five days. Still waiting. They're thieves. Don't go there. Also, never order Funko Pops from them - 100% lies about having inventory and a warehouse.

I grabbed a bunch of cute stuff that was supposedly on sale, but I got charged full price instead. What should've cost me $56 ended up being $96. The items are still showing as discounted on their site. Trying to reach customer service has been a pain because their contact form has this tiny character limit - I'd need to fill out like 3 different forms just to explain my whole situation. Over 15 years I've had zero issues ordering from Hot Topic, but Box Lunch messed up on my first purchase with them. Pretty impressive how badly they dropped the ball.

All my experiences here have been nothing but positive. Only wish they'd stock all their online items in the physical stores as well.

I ordered a Christmas present for my daughter for in-store pickup that should've arrived by mid-December. When I checked, one of the items is out of stock now and won't make it for Christmas. Nothing else is really comparable in terms of what she wanted. I tried reaching out to customer service multiple times but all they say is sorry and that they can't help. Now I'm scrambling to find something else.

Shopping in person at the store is fantastic, but ordering through their website is a completely different nightmare.

Tried buying a Harry Potter bag but the website kept throwing errors at me. Decided to contact their customer service team, which turned out to be just as useless. After 30 minutes of trying, I couldn't complete the order because something was stuck in their system. Total waste of my time. Go somewhere else instead.

I placed an order back in March for something that showed as in stock. Weeks went by with no delivery so I checked my account and suddenly it said back ordered, expected in May. Then June came and nothing arrived. Checked again and now it said July. Fast forward to July and it shifted to October. Now I'm in October and the order was just cancelled. What really gets me is they never sent a single email with an explanation or update. Not one notification in all that time.

This company completely robbed me. My order never showed up, and they're blaming it on the shipping company saying it got lost. What they really mean is one of their staff probably stole what I bought - and it was a limited edition item too. Total waste of time and money with this place.