Bullstrap.co sells leather cases and accessories for phones and devices. This page aggregates customer ratings and reviews to help you understand what shoppers experience when buying from the store, including feedback on product quality, shipping times, returns, and customer service.
bullstrap.co Reviews
1.9
16 reviews
What Shoppers Say About bullstrap.co
Created with AI, based on recent reviews
Bullstrap.co is rated 1.9 out of 5 by 16 shoppers, with a majority expressing significant dissatisfaction. The most common complaints center on shipping delays, with customers reporting orders taking months to arrive without proactive communication from the company. Additional grievances include a restrictive return process that requires video documentation and places return shipping costs on customers, as well as inconsistent inventory management that delays complete orders. A small group of satisfied customers praise the product quality and customer service team, though these positive experiences are substantially outnumbered by negative feedback.
For a premium-priced product category, shoppers expect faster fulfillment and more accessible customer support. The combination of long wait times, poor communication during delays, and inflexible return procedures has led most recent reviewers to state they would not recommend the store or purchase again. The few five-star reviews suggest that when orders do arrive, product quality may meet expectations, but the purchasing experience overall falls short of what customers pay for.
Customer Reviews (16)
Sorted by: Most recentRebecca M.Jan 5, 2025
Initially thought I was getting a quality product but a cheap import case showed up instead, nowhere close to USA-made standards. After waiting over a month for delivery, what arrived wasn't even the right color or finish. I paid more than 70 bucks for what felt like a 5 dollar knockoff that looked dingy right out of the package. The packaging was honestly nicer than the actual case. Super frustrated about getting taken advantage of. Their customer support team actually stepped up though with an incredible response and shipped a replacement right away with no hassle. When it came in, it was clearly well-made and properly finished. That first case definitely slipped past their quality checks. I'm updating from 1 star to 4 stars because of how they fixed it. Thanks Bullstrap for making it right. Just double-check your orders before they go out.
Jennifer C.Dec 9, 2024
Ordered some items on December 3rd, 2024 with added protection coverage. Told the customer service person about my package not arriving, possibly held up by a bad winter storm in my area. Instead of helping, they just ignored me and didn't seem interested in solving it. That's when I decided to cancel my other pending orders because I don't want to work with a company that doesn't care. Check out Mous instead. They actually know how to treat customers right.
William B.Feb 3, 2024
Their customer service is awful. Emails don't get answered, texts go unanswered, phone calls go nowhere. The chat support says the phone line never even worked. They advertise discounts on the site but then change the price once you're checking out. Be careful. This place pulls a bait and switch.
Marcus T.Sep 20, 2023
The quality here really disappointed me, and returning items turned into a nightmare. I ended up having to dispute the charge with my credit card company.
Thomas N.Nov 16, 2022
Had a rough time with this company. I pre-ordered an iPhone 14 case back in September and got an email saying everything would be delayed but should ship by the end of October. Now it's mid-November with no case in sight. When I reached out, support acted like I didn't even have an order on file. After sending them screenshots they said oh yeah it should've shipped already. My account still shows it hasn't been fulfilled. Then they tell me to check my spam folder for a tracking number even though their own system shows they never sent one and can't give me the info. I've bought from them before and been happy, but this whole situation is pretty messed up.
Eugene F.Dec 8, 2021
Don't waste your time or money here. They said they'd ship ten days ago and now they're not responding to my emails or refund requests. Radio silence for a week on multiple emails and social media messages. Seemed like a scam at first but then they finally got back to me. Canceled and refunded my order. So it's not a complete scam, but honestly their customer support needs a major overhaul.
bullstrap.co Review FAQ
How is Bullstrap.co's rating calculated?
The 1.9 out of 5 rating is computed from 16 verified customer reviews. The rating distribution shows that 69 percent of reviews are one star, 6 percent are two stars, 6 percent are three stars, 6 percent are four stars, and 13 percent are five stars.
What do customers praise most about Bullstrap.co?
The small number of positive reviews cite product quality and outstanding team service. Satisfied customers describe the leather cases as high quality and mention that the team takes care of customers.
What are the most common complaints about Bullstrap.co?
The dominant complaints involve shipping delays, with multiple customers reporting orders taking months to arrive without proactive communication. Other recurring issues include a restrictive return policy that requires video proof of defects and places return shipping costs on customers, as well as inventory management problems where items are held until the entire order is ready.
Do customers recommend shopping at Bullstrap.co?
Most recent reviewers explicitly state they would not recommend the store or purchase from it again. Only a small minority of five-star reviewers indicate satisfaction. The negative reviews far outweigh positive ones, with customers citing the combination of shipping delays, poor communication, and inflexible policies as reasons to avoid the store.
What should I know about returns at Bullstrap.co?
According to customer reviews, the return process is difficult and intentionally complex. The company requires customers to submit video documentation of the product issue for approval and does not cover return shipping costs, leaving customers to pay out of pocket to send items back.
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