Cabela’s Reviews

I bought a gift card online and they charged me immediately with an order confirmation. A day later, still no card. Turns out their digital gift cards were out of stock. I asked for a supervisor and was refused. I requested a refund and got rejected. I asked them to make it right and they refused again. They basically kept five hundred dollars of my money.

I've had absolutely terrible interactions with their customer service team. Good luck actually reaching someone by phone at Cabela's Canada. I've spent 45 minutes on hold multiple times and just gave up. They play the same four country tracks over and over, and trust me, after two hours of listening I'm done with all of them. It feels intentional, like they're trying to frustrate you into hanging up. Their delivery is painfully slow too, and I've never gotten a tracking number on any order in years. That's completely unacceptable in today's world. Unless you're fine with waiting weeks for your stuff with zero updates and no way to contact anyone, you should shop somewhere else.

My order came in a huge box with barely any protective padding. It looked like the shipper didn't care, and UPS treated it accordingly, resulting in a crunched item when it arrived. I didn't have enough time before the holidays to get a replacement. This was just one of many problems I've had shopping on their site. I'm a slow learner but I finally get it. This will be my last purchase from them.

My recent orders have been terrible. One order was delayed way longer than it should have been. When I called, the representative told me my address on file didn't match the shipping address, but when she verified, they matched perfectly. Still, the system wouldn't process the shipment. I was told it would be corrected but I'm still waiting. I won't be ordering from Cabela's again.

The company went downhill after 2019 or 2020. I used to trust them for outdoor gear, ammunition, and firearms. Now they ship everything separately and items arrive days or weeks apart. It's wasteful and frustrating. I had UPS packages show up three days in a row that needed signatures, and I'm still missing one package after a month. A single order with four different items turned into four separate shipments. Someone needs to be held accountable.

I received an eight hundred dollar order with missing items and can't even locate a phone number to reach someone about it.

Save yourself the trouble and order elsewhere. I placed an order for two expensive cases on November 30th. When I called in mid-December, I was assured it would be on a truck by the 14th. Nothing arrived. I sent three emails and waited over an hour on the phone with no response. They didn't even bother replying to my messages. Those items were supposed to be Christmas presents. This company is shameful and shouldn't get anyone's business.

Tried purchasing a kids quad online with an online-only price but my visa debit card wasn't accepted. Customer service suggested I drive to a physical location, buy a gift card, drive back home, then place the order. Why would I make two trips when I could just go to Walmart instead?

Ordered from a Canadian Cabela's location in November 2019 for over five hundred dollars. It was supposed to be Christmas gifts but never arrived in time. They claimed someone called to cancel part of my order, which wasn't true since I live alone. After spending hours getting everything reordered, I left for the season. When I finally came back to pick up what they said had arrived, they'd already shipped it back. Can you believe that? The store manager couldn't care less until I mentioned posting about it online. Then he made a half-hearted attempt to find what was available. Only five of my twenty-six items were there. This place used to be my favorite but I'm done. Avoid ordering from them.

I've bought several items from Cabelas.ca at different times and haven't encountered any problems. Everything arrived safely and in a reasonable timeframe. No complaints here. I'm pleased with my purchases.