Cabela's is a major outdoor, hunting, fishing, and camping retailer offering gear, apparel, firearms, and accessories. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers to help you understand their experiences with the company's products and service before you buy.
Cabela’s Reviews
1.7
24 reviews
What Shoppers Say About Cabela’s
Created with AI, based on recent reviews
Cabela's receives highly polarized feedback, with the majority of shoppers reporting serious issues. The most common complaints center on poor customer service, including lengthy hold times with no response, unhelpful phone representatives, and difficulty resolving order problems like missing items. Quality control problems appear frequently in reviews, with shoppers reporting defective products, faulty stitching, manufacturing defects, and premature material failure on camping gear and outdoor equipment. Firearms purchasers specifically note the lack of warranty support and that staff refer customers to manufacturers rather than addressing issues directly.
A small segment of shoppers praise individual staff members for exceptional, above-and-beyond service, suggesting that experience can vary significantly depending on who assists customers. However, these positive experiences are vastly outnumbered by complaints about unresponsive phone lines, quality defects arriving from the factory, promotional code issues at checkout, and the overall inability or unwillingness of the retailer to stand behind its products. The disconnect between rare positive interactions and widespread systemic problems with service and product quality defines the store's reputation on RetailCoupons.com.
Customer Reviews (24)
Sorted by: Most recentTimothy W.Feb 2, 2020
I've made multiple purchases from Cabelas.ca over the years and every single item showed up in great condition and arrived pretty quickly. No issues at all. Very happy with my experience.
Christopher M.Sep 19, 2018
I ordered two bedding sets from the local Cabela's and they never showed up. I called and was told the last remaining sets were being held for someone else. I reminded them I had purchased those sets a week earlier. They acknowledged it was odd and promised to fix it. When I called back days later, they said the last bedding sets went to clearance and couldn't fill my order. Really disappointed. This store is frustrating.
Vincent M.Jan 17, 2018
It's okay. I've placed two orders and gotten items, though delivery times varied depending on what was available. Shipping costs are pretty steep in Canada on certain products. The actual products are fine but ordering from the States is faster and cheaper, so I'm a bit let down. They're not terrible but they're far from perfect either.
Cabela’s Review FAQ
What is Cabela's overall rating on RetailCoupons.com?
Cabela's is rated 1.7 out of 5 based on 24 customer reviews. The majority of reviews are one-star ratings (71 percent), with smaller groups giving two stars (13 percent) and five stars (13 percent).
What do shoppers praise about Cabela's?
A small number of reviewers highlight exceptional service from individual staff members, specifically mentioning employees who go above and beyond to help customers. These positive experiences stand out as exceptions in the overall feedback.
What are the most common complaints?
Shoppers consistently report poor customer service, including long hold times with no response when calling with problems. Quality control issues are widespread, with customers describing defective products arriving new in box, including faulty stitching, manufacturing defects, premature material failure, and missing components. Firearms buyers specifically note lack of warranty coverage and reluctance from staff to address issues. Technical problems with promotional codes at checkout have also been reported.
Would RetailCoupons.com shoppers recommend Cabela's?
Based on review data, most shoppers do not recommend the retailer. Multiple reviewers indicate they have stopped shopping there due to service failures and product quality issues, and some state they will not return despite being long-time customers.
How can I write a review of Cabela's?
RetailCoupons.com welcomes customer reviews based on real shopping experiences. Share your honest feedback about product quality, service, shipping, returns, and overall satisfaction to help other shoppers make informed decisions.
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