Calphalon Reviews

Totally regret getting a Calphalon pan. Absolutely not worth the money and hands down the worst customer service I've experienced. Bought a brand new pan, opened the box, and there was a defective weld on the rivet. Metal was literally leaking onto the cooking surface making the whole thing useless. It's been 21 days now and I've had to submit pictures four times - once normally, once with a case number, then a detailed form about how the pan was used when it was obviously brand new and never touched. After all that, nothing but silence for the last two weeks. Can't call them, won't respond to anything. I'm out $120 on the worst cookware I've ever purchased. Do not buy from this company under any circumstances. There are way better options out there.

Purchased a stainless steel cookware set from their website and it's been a complete letdown. Looks great in their commercials but the actual products are awful. Everything stains and food sticks no matter what. Their response time to inquiries is incredibly slow, which shows how little they care about customers. If you're reading this and it helps you skip this brand, you'll be better off than if you actually buy it. When I posted my review on their site, they sent me an email saying my feedback wasn't acceptable. That kind of censorship is unacceptable.

Ordered some Calphalon knives and returned them immediately because I didn't like the nonstick coating. I asked for a refund. That was back in early March. Instead of processing the refund, they sent me another set of the exact same knives I'd just rejected. I relocated before the second set arrived and never got them. It's mid-May now and I still haven't gotten my money back. I've spent hours on the phone and made about 6 calls trying to get this sorted out. Their support won't let me speak to anyone with actual authority, keep saying a manager will call back, claim it's stuck in accounting, and then nothing happens week after week. I'm never doing business with them again. Their customer service is totally broken.

Such a hassle. I just wanted a replacement filter basket for my coffee maker, but they required me to send pictures of the brewer and the part by screenshot and email. I was heading out of town so that meant waiting until I got back, then waiting another couple weeks for the part to show up. Why would anyone try to scam them over a filter basket they don't actually own the machine to use?

Really wish I hadn't registered for Calphalon when planning my wedding. Less than a year after we started using the set, the bakeware started rusting and pieces were popping inside the oven. We picked it out at a major department store, thinking they only carry quality brands. Not a smart choice on our part. I'd go back and warn my younger self to pick literally any other brand. When I called their support line, they were unhelpful and apathetic, plus they wanted us to mail everything in for inspection. It's frustrating because I once had an issue with a different brand's blender, called their support, and had a replacement part shipped out within seconds with zero hassle. That's how real customer service works. Calphalon could learn something from that approach.