casabrews.com Reviews

I really enjoy using my machine and it worked great at first, but once it started having problems I tried reaching out to their support team for some guidance. Since then, I've been going in circles with the same couple of responses. One says they got my message and will be in touch, the other asks me to send video and photos of the issue, which I've already done twice. All I keep getting back is another message saying they received my request and will respond soon. The machine itself is solid, but when something breaks down you feel pretty stuck without any real help.

Got myself the Casabrew Essentials model and was really impressed with it until something went wrong right after my warranty ended. Figured I'd reach out to see if they could walk me through fixing it, and wow, they totally exceeded my expectations with their support. Not only did they help me out, but they sent me a brand new machine that's even better than my original one. At this price point, you wouldn't expect this kind of quality and reliability, but if you're into Americanos, lattes, and cappuccinos like me, this is absolutely the way to go. I've even gotten decent at making latte art on this thing. Honestly, it's absolutely incredible.

I got my espresso machine from a major retailer because I travel frequently for work and wanted the same quality coffee I make at home. The machine is straightforward to operate, packed with great features, and small enough that I can pack it along when traveling. Early on I noticed that when I'd tap the portafilter to knock out the puck, the basket would pop out into my knock box even though I'd installed it correctly. I left a message with their customer service line and got a callback within an hour. I explained what was happening and mentioned that my previous espresso machine with a similar portafilter never had this issue. They looked into it and sent me an email within a couple hours confirming it wasn't normal and that the portafilter was likely defective. They asked for my address to send a replacement. A week later, I got a replacement portafilter plus extra baskets. Problem solved and I'm really happy with how the whole situation was handled.

We picked up our Essential model about three months back and we're really thrilled with it. Makes excellent coffee every single time. Last couple days I was having trouble getting the portafilter to lock in properly. I sent a quick email to their team and got a response right away asking for some details. After I provided those, they shot back another quick response. Turns out I'd overfilled the basket, oops. But I'm writing this because I want to highlight just how great their customer support is. Their response was fast, friendly, and incredibly helpful. I'd definitely recommend picking one of their machines up.

I'm really satisfied with my Ultra machine and matching grinder, both of which I use constantly. What really impressed me though was how they handled things when we ran into some issues right after it arrived. The company was incredibly responsive and helpful. I'd say they're a genuinely great business.

I ordered my casabrew machine through a major online retailer and fell in love with it right away. About three months in, the milk frother quit working properly. I reached out to support with videos and detailed info about what was wrong. Within half a day they got back to me with really helpful suggestions and told me if those didn't fix it, they'd either refund me or send a replacement. We figured out it was a defect, and within a day of my initial message I had my refund. I decided to go with the refund since I wanted to try one of their fancier models instead. Their support team was seriously top notch. They're helpful, personable, and really stand behind their machines. The coffee quality is fantastic too.

Our new coffee machine developed a problem, so I shot an email over to their support team. They got back to me in less than a day and handled everything without any pushback. They really went the extra mile and then some. After 60 years on this earth, I've never seen customer service this good. Really grateful for the help, and I'll definitely be buying from them again without any hesitation.

I cannot say enough good things about Casabrews. They're just fantastic all around. Their product lineup is excellent and their customer support is top notch. I'd absolutely recommend checking them out. Their espresso machines are really among the best out there. The build quality and design are both really impressive. One of their team members helped me out and was incredibly kind, respectful, and knowledgeable. Such a pleasure to work with. Casabrews really has it all.