Cosori makes kitchen appliances including air fryers, air fryer toaster ovens, and rice cookers sold through their official website. This page collects verified shopper reviews and ratings to help you decide if Cosori products are right for your kitchen.
Cosori Reviews
3.5
13 reviews
What Shoppers Say About Cosori
Created with AI, based on recent reviews
Cosori shoppers are highly satisfied with product quality and durability, with many praising the performance of their air fryers and rice cookers after extended use. Reviewers consistently highlight excellent customer service, noting that the company responds quickly to issues, processes refunds promptly, and sends replacements without hassle. However, some customers have experienced quality control issues, particularly with plastic handles and drawers breaking within the warranty period or shortly after, which raises concerns about longevity on certain components despite the brand's generally strong build quality.
While the majority of shoppers recommend Cosori products and express confidence in the brand due to responsive customer support, the recurring reports of component failures suggest potential durability problems that buyers should consider. The company appears committed to standing behind its products through warranty service and beyond, though some customers wish the initial products lasted longer without needing replacement parts or full unit replacements.
Customer Reviews (13)
Sorted by: Most recentMichelle G.May 24, 2023
Amazon notified me on February 23rd about a Cosori air fryer recall affecting my model. I filed my claim right away and got approval within a week. Now it's been over 12 weeks with no replacement. I've seen posts online saying people who claimed in April got theirs after 3 weeks, and apparently influencers received theirs much faster. It seems like claims should be handled in the order they're received, not based on who you are. Yesterday I got an email saying my unit is in shipping but could take another 8+ weeks. While I appreciate that Cosori is doing a recall, the process feels unfair and poorly managed. My family and I have lost trust in the brand and won't be purchasing from them again. I doubt we're the only ones feeling this way.
Joseph B.Mar 21, 2023
Received notification about a recalled air fryer I purchased. The registration process required me to cut the power cord and submit a photo as proof. They mentioned replacement wait times are unclear but estimated at 8+ weeks minimum, meaning I'm stuck without the appliance due to their manufacturing issue. I called support asking about more specific timing or shipping information, but the representative just repeated the same message constantly: check your email for tracking. My actual questions weren't being answered at all, just redirected to the same unhelpful response over and over. I'd recommend avoiding this company and choosing a more reliable air fryer brand instead.
David R.Mar 2, 2023
This company is handling their recalled air fryers through what feels like a scam operation. I tried registering online for a replacement and submitted clear photos of the front, back, and bottom with the batch number visible. The company responded with a form letter claiming I provided the wrong batch number. After resubmitting multiple times with the same information, I received 3 emails insisting I send a handwritten batch number that doesn't actually exist on the product. One email said they would reject my request and then I could reupload correct photos, which makes no sense. Calling the number in their email just disconnects. I'm convinced they're hoping customers give up so they don't have to replace these potentially dangerous units. Has anyone successfully gotten a replacement? Which government agency handles this?
Cosori Review FAQ
What is Cosori's overall rating?
Cosori is rated 3.5 out of 5 based on 13 verified shopper reviews. The ratings are heavily polarized: 54 percent of reviewers gave 5 stars, while 31 percent gave 1 star, indicating either strong satisfaction or significant disappointment with little middle ground.
What do shoppers praise most about Cosori products?
Reviewers consistently praise the build quality, modern design, and long-term durability of Cosori air fryers and rice cookers. Many report using products daily for years without major issues. Convenient features like dishwasher-safe rice cooker pots and intuitive controls are also frequently mentioned as positives.
What problems do shoppers report?
Some customers have experienced durability issues with plastic handles and drawers breaking within three months to one year of use, even with minimal use or shortly after warranty expiration. These component failures appear to be the main recurring complaint among otherwise satisfied owners.
How does Cosori handle customer service and warranty issues?
Shoppers report that Cosori's customer service team responds quickly, often within one to five business days, and handles replacements and refunds without requiring extensive justification. Multiple reviewers praised the company for standing behind products even outside formal warranty periods, with named representatives going above and beyond to resolve issues.
Would shoppers recommend Cosori?
Most five-star reviewers strongly recommend Cosori products despite occasional durability concerns, citing excellent customer support and overall product quality. The one-star reviews suggest some customers had experiences significant enough to not recommend the brand, though limited review detail makes it difficult to determine whether issues were product-related or service-related.