cowaymega.com Reviews

Worst company I've ever done business with. Purchased one of their water purifiers and when I tried to buy replacement filters online, the system kept saying there were no shipping options available and to contact support. They told me someone would get back to me about fixing it. That was three days ago and I haven't heard a word.

I'm basically obsessed with Coway products. I have five air purifiers scattered throughout my home. They're stylish, run quietly at lower settings, and don't use much electricity. The main thing you notice is once a month when you rinse out the prefilters in the sink and see how much dust they've collected. One of them started making a weird noise at certain speeds, so I reached out. The unit was still working okay otherwise. Dennis from Coway Europe got back to me and asked for a recording of the sound. He sent it to their engineering team to look at. Two weeks later they figured out what was wrong and it was fixed. I was really impressed by how professional and fast Coway Europe's support was. I've been using their stuff for years and I'm really happy with how they handled my problem.

Frustrating experience overall. My Mega air purifier stopped working completely after just six months. When I reached out to their rep Dennis, he said I'd only get support if I filmed videos showing what was happening with the unit. The warranty should still cover it, but apparently those protections don't mean much when they have this policy in place. Nobody told me about this requirement when I bought it. I got the unit through Amazon and I'm hoping they can help me navigate this nightmare. My advice is to stay far away from this brand. The hassle of dealing with them is unreal. I'm a senior on a fixed income and when I pay good money for something, I expect it to last longer than half a year and I expect the warranty to actually work.

Amazing support experience! Big shout out to Dennis for helping me out. I'd definitely recommend Coway to anyone looking for a good product.

Skip ordering straight from Coway. Their customer service is absolutely terrible and they don't respond to anything. Nobody picks up the phone and emails get ignored. It's crazy how many websites push their products when dealing with returns is such a headache. Really disappointing support.

Absolutely the worst business to work with! My order came with the wrong filters for my Airmega purifier. I sent multiple emails trying to get help but got nothing. I've even filed a complaint with the Better Business Bureau. Really think carefully before ordering anything from this outfit!

Won't Be Buying from Coway Again. I placed an order for the Airmega 400 on Thursday from their website. Within minutes I realized I didn't want it anymore and started the cancellation process by emailing and calling support. A support ticket finally got created after I spent an hour on hold. The rep was nice enough and said she'd try to cancel it, and promised a free return if shipping had already started. Since UPS wouldn't have picked it up yet, I figured we were good. Then a week passes and suddenly I get a message that UPS has created a tracking label and grabbed the package from the manufacturer. It wasn't cancelled at all. I follow up on the same ticket and waste another hour trying to reach support again. Same thing, they say I can get a free return but it has to arrive first, then they tell me what details to include when sending it back. The box shows up and when I try to send that information to them, I realize they actually shut down the support ticket so I can't respond to it. I tried opening another one but never got anywhere.

Not helpful at all. Do not purchase from this company. They messed up my order and I have proof via email, but they won't do anything to fix it. I'm prepared to take legal action in small claims court if they don't fix this and give me my money back.

Their customer service is absolutely terrible. I ordered on Friday but realized my mistake and emailed to cancel just three hours later. Got a shipping notice on Tuesday and emailed right away since it said the label was made. Support said there's no way to cancel and I'd have to send it back for a refund. When the package got here I contacted them and they sent one shipping label for three boxes. I emailed asking if that was right and they said to just use it for all of them. The pickup location they chose is 50 minutes away from me. I asked if they could use a more common courier like UPS but was told that's the only option. Made the drive and dropped off the package. Next day the courier calls to say I need three separate labels and they won't take it. I've called and emailed like a dozen times but all they say is management is looking at it with no timeline. I asked Romeo who's supposedly a supervisor to call me back and he never did. This is honestly the worst customer service I've ever seen.

The customer support here is honestly unbelievable. I'm so frustrated I don't even want to get into specifics. Just avoid this company.