Cutlery and More specializes in high-end cutlery and cookware, with a focus on premium Japanese knives and cookware collections. This page aggregates customer reviews and ratings to help shoppers understand real experiences with the store's products and service before making a purchase decision.
Cutlery and More Reviews
2.4
15 reviews
What Shoppers Say About Cutlery and More
Created with AI, based on recent reviews
Cutlery and More has a severely divided customer base, with most shoppers reporting serious problems. The dominant complaints center on unresponsive customer service, unfulfilled promotional offers (specifically a promised 15% email signup discount that customers struggle to obtain), defective products arriving (rust-covered knives, used items, cookware with manufacturing defects), and refusal to process refunds or handle warranty issues. Multiple reviewers reported being passed off to manufacturers or left without resolution after expensive purchases. One positive review praised a staff member named Jennifer in customer service for going above and beyond to repair a damaged Japanese knife, suggesting that individual service interactions can be excellent when they occur.
The store sells high-end cutlery and cookware, particularly Japanese knives and premium cookware sets. However, the overwhelming pattern in reviews suggests systemic issues with product quality control, fulfillment accuracy, customer service responsiveness, and post-purchase support. Shoppers explicitly recommend avoiding the company and suggest purchasing from competitors instead.
Customer Reviews (15)
Sorted by: Most recentVictoria E.Dec 10, 2021
If they offered ten stars I'd give them that. My first order had a defect, so I contacted their team and they responded right away. They replaced the bad Dutch Oven without charging me anything. That's what real customer service looks like. They've definitely got my repeat business going forward.
James N.Sep 17, 2021
Not satisfied overall. This company really needs to work on their customer support team and get their shipping times faster.
William H.Dec 18, 2020
I placed an order for over $350 and immediately ran into problems. Their checkout looked like something from the 1990s. A customer service rep called to say they couldn't verify my billing address, which was strange. I used a solid credit card with a good limit. After I confirmed everything on file was correct, they still wouldn't process the payment six hours later. I even sent them a bank statement showing the card company had processed it. I asked to speak with someone more experienced in these situations, and their response was to suggest I pay through PayPal instead. Really? Why couldn't I just talk to another person there? The whole thing felt unnecessarily complicated.
Michael J.Nov 16, 2020
I recently found cutleryandmore and I'm impressed. Their inventory is really solid and they run sales pretty consistently. Within ten days I placed several orders and used their returns process too. Returning items was painless and free, plus their staff was friendly and helpful. One thing I like about them is you don't have to create an account every time you shop. Just order fresh each time, and your browser can fill in your info automatically. Tracking orders and returns is simple through their email confirmations. Shipping is quick with UPS and they answer product questions fast. I'm definitely a fan now.
Cutlery and More Review FAQ
What is Cutlery and More's overall rating?
Cutlery and More is rated 2.4 out of 5 based on 15 customer reviews on RetailCoupons.com. The ratings are heavily skewed toward one-star reviews, which represent 60% of all feedback.
What are the most common complaints about Cutlery and More?
Reviewers most frequently report issues with customer service responsiveness, difficulty obtaining advertised discounts (particularly a claimed 15% email signup offer), defective products arriving (including rust-covered knives and used items sent in error), and reluctance to process refunds or handle warranty claims. Some customers reported being directed to manufacturers instead of receiving support from the store itself.
Have any shoppers had positive experiences at Cutlery and More?
Yes, one five-star reviewer praised the quality of a Japanese knife purchased and highlighted exceptional service from a staff member named Jennifer, who repaired a damaged blade and provided consistent communication throughout the process. This suggests that individual service interactions can be excellent, though such experiences appear to be rare based on the review distribution.
Do customers recommend shopping at Cutlery and More?
Based on reviews, most customers explicitly advise against purchasing from Cutlery and More and suggest buying from competitors instead. The primary concerns center on reliability of service and product condition upon arrival.
How can I write a review for Cutlery and More on RetailCoupons.com?
RetailCoupons.com welcomes reviews from verified customers. Share details about your experience with product quality, shipping, customer service, and overall satisfaction to help other shoppers make informed decisions. Honest, specific feedback about what went right or wrong is most helpful to other reviewers.