DeMarini Sports Reviews

My son is really happy with the bat we picked up. Great experience shopping here.

Bought a bat during their Black Friday sale online. A couple days later a package showed up but it only had packing material, no bat inside. I sent them an email asking what happened to my order since it seemed like it got cancelled without any notification. They replied saying they were surprised how quickly items sold out and that they couldn't complete my purchase. Pretty frustrated with how little they communicated about this. I'll be taking my business somewhere else.

Got a Zenith softball bat that arrived in perfect condition but had a major problem: there was no grip on it at all. The factory clearly missed this one. Rather than deal with returning it, I went to a local shop and had them install a grip the same day since my daughter wanted to start using it immediately. I reached out to the company asking if they'd throw me a discount code as compensation since they do have that one year warranty. They never gave me anything. The bat works great now with the grip installed, but I'm really let down by how they handled this and the warranty doesn't seem to mean much.

We've had ongoing issues with knobs falling off the bbcor bats over the past couple years. Last year two voodoo one bats had this problem, and they gave us a voucher but couldn't send replacements since those models weren't available. So I bought my grandson a bbcor goods bat in mid-March, and by May the knob was already coming off. Less than two months and the same issue happened again. Now we're back to the whole return and inspection process with their slow turnaround. This defect has been happening for almost two years now and you'd think they'd have fixed it by now. My son says we're done spending money on their bbcor bats going forward.

Placed an order for a bat in early March without checking if it was approved for my son's league. I called first thing Monday morning wanting to cancel but was told it had already shipped and would need to come back. The return arrived unsigned for on March 15th without ever being opened. It's now March 22nd and my three hundred seventeen dollars still hasn't been refunded. They keep saying three to five business days but mentioned it could take even longer since they're busy right now. Getting a refund from them has been an absolute nightmare. I will never order from this company again, the shipping was slow and getting my money back felt impossible.

Spent $400 on a bat last year that took forever to arrive. It broke after just three weeks of use. They offered me a voucher to exchange it, but now the replacement is out of stock too. I even offered to pay an extra $50+ to get a custom version faster, thinking that would help. They kept saying no. I've submitted five written requests and made two phone calls asking to speak with a manager, and still nothing. This whole situation has been really disappointing.

Ordered a bat as a gift for my son and paid close to forty dollars for overnight shipping. The order went through around 10:30 in the morning, and the website showed it would arrive the next day. Unfortunately, DeMarini didn't even start processing it that day. When I called to ask about tracking, they told me they typically take one to three days to process orders. So why does their cart say next day delivery then? The whole experience made me lose faith in their website and their expedited shipping option. I'd skip ordering from them altogether.