Dooney & Bourke sells handbags and leather accessories through its official website. This page aggregates shoppers' ratings and reviews for dooney.com to help you understand the customer experience before making a purchase.
Dooney & Bourke Reviews
1.5
21 reviews
What Shoppers Say About Dooney & Bourke
Created with AI, based on recent reviews
Dooney & Bourke receives overwhelmingly negative feedback, with shoppers reporting a pattern of serious customer service failures. The most frequent complaints center on wrong items arriving (particularly incorrect bag colors), unresponsive customer support across phone and email channels, excessive return fees that are deducted from refunds, and misleading promotional offers. Customers report shipping taking over a month, no return instructions included in boxes, and representatives refusing to correct billing errors or honor advertised discounts.
A small minority of shoppers (approximately 15 percent) report positive experiences, but these are vastly outnumbered by one-star reviews describing what reviewers characterize as indifference to customer concerns. Long-time customers express particular frustration, noting that service quality appears to have deteriorated despite their loyalty. The consistency of complaints about wrong colors, unresponsive support, and deceptive discount terms suggests systemic issues rather than isolated incidents.
Customer Reviews (21)
Sorted by: Most recentJacques L.May 18, 2024
The company reached out to our marketing firm about growing their business in France. After exchanging multiple emails between their marketing and recruitment departments, they set up a meeting with me via video conference. Once we scheduled the date, I sent them the connection link. On the day of the meeting, nobody from the company showed up, and they didn't apologize or explain why. It's clear they don't take things seriously. For a brand that claims to be luxury, this is pretty shocking. Their lack of manners, professionalism, and credibility is concerning. Michael Kors, Coach, Kate Spade, Guess, Longchamps and similar brands have nothing to worry about competing with them.
Dooney & Bourke Review FAQ
What is Dooney & Bourke's overall customer rating?
The store is rated 1.5 out of 5 based on 21 customer reviews on RetailCoupons.com. This rating reflects shoppers' experiences with product quality, shipping, customer service, and return policies.
What are shoppers' main complaints about Dooney & Bourke?
Recurring issues include receiving items in the wrong color, unresponsive customer service (no replies to phone calls or emails), excessive return fees deducted from refunds, slow shipping times exceeding one month, missing return instructions, overcharging for shipping despite advertised free shipping offers, and inaccurate promotional discount terms. Customers report difficulty reaching representatives and being unable to resolve issues once contacted.
Do shoppers recommend ordering from Dooney & Bourke?
The vast majority of recent reviews do not recommend the store. While a small percentage of shoppers report satisfaction, most reviewers explicitly warn others against ordering and state they will not return. Even established customers report being frustrated enough to cease future purchases.
How are color orders being fulfilled?
Multiple shoppers report significant color discrepancies between what they ordered and what arrived. For example, customers ordered Aubergine bags but received Blue, and Wine-colored bags arrived as Cranberry instead. These appear to be systemic fulfillment errors rather than individual mistakes.
What should I know about returns before ordering?
Customers report that return fees of 10 dollars are deducted from refunds, and some shoppers were also charged for original shipping costs when returning items. No return instructions were included in some shipments, creating confusion. Customer service has reportedly refused to respond to return inquiries through multiple contact methods.
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