Dreamcloudsleep Reviews

My husband and I went with dreamcloud because his back has been causing him trouble and we wanted to help him feel better. He gets regular chiropractic care to manage it, and his improvement has been real. You can see the difference. He's going to keep up with his chiropractor and let them know about this new mattress. We grabbed the bundle with the premier adjustable bedframe, premier memory foam mattress, mattress protector, cooling pillows, and sheets. We even bought the Claremont Bedframe separately to add some nice style to go with the comfort. Our setup is split king, so the bases match and fit perfectly inside our king Claremont frame. We're cozy as can be. These beds have genuinely transformed our nighttime rest. This is totally honest feedback from someone who actually paid for this, not some paid plug. Seriously, you won't regret trying them out.

The mattress started drooping in the middle after like half a year. I also noticed it seemed impossible to post reviews on their website. This is honestly the worst online mattress purchase I've made. Purple was pretty bad too, but not nearly as bad as this one.

The absolute worst customer service. My advice is don't buy from them. They won't help you with anything. They say they just can't do it and make you hire and pay for your own handyman. It's ridiculous. There really should be a class action against these people. I'm already speaking with a lawyer about it. HEADS UP BEFORE YOU BUY. This bed is a complete rip off. I got the split king mattresses, bed frames, headboard, basically everything. Once you give them your money they don't care about you at all. It's worth knowing that the FTC actually sued DreamCloud back in 2021 because of false advertising about where the product comes from. That lawsuit ended in a settlement and refunds for affected customers. I'm working to find others willing to take similar action.

Watch out before buying. My mattress formed a permanent dent where I sleep in less than a year. The mattress quality stinks plus the customer service is terrible! Would definitely not recommend! Their warranty coverage is basically worthless!

This company brags about 1-2 day shipping once you buy, but there's always a trick. Not all items are actually in stock. They'll make sure to send whatever they do have in stock like a huge mattress that's basically impossible to pack back up if you change your mind and their smaller accessories. Then like a week later you get a message saying the headboard and frame won't leave the warehouse for another three weeks. Of course they only add that update AFTER your mattress and other stuff arrives. It really seems intentional. They'll advertise the fast delivery, sell you things that are out of stock or unavailable just to hook you, then throw you a bone with a $30 credit or a pillow while you're sleeping without a bed for 3-4 additional weeks. This is lousy business practice and totally misleading. Never buying from them again.

They never answered about serious problems with my delivery. Basically zero help after the purchase was complete.

I spent months researching, comparing different brands, and really thinking hard about what to buy. I ended up going with DreamCloud and I'm 100 percent confident it was one of the smartest choices I've made for my overall wellness and sleep quality. I'm somewhere between 225 and 300 lbs with some alignment problems and a track record of having trouble sleeping, so I needed something way more than just a comfy mattress. I needed one that actually performs, and DreamCloud absolutely delivers. This mattress is perfect for side sleepers and anyone who needs their spine properly supported. What really got me was how fast things improved. My Apple Watch used to show 2-3 hours of interrupted sleep. Now I'm consistently getting 4-6 straight hours, and the difference it makes in how I feel and my energy level throughout the day is incredible. I'll be honest, my wife had doubts going in. I did the homework, made the call, and went for it. She wasn't convinced until she slept on it herself. These days? She's convinced and telling everyone how much she loves it. The temperature regulation, strong support, and that secure feeling when I lie down really help me relax and fall asleep fast. It's not just comfy, it actually works. If you're serious about getting the right bed, this is it.

Worst mattress I've ever purchased. It's way too soft. When you sit down it sinks way further than it should. When I ordered, I told the person helping me that I have back issues and needed something in the medium to firm range, and they assured me that's exactly what this was.

Dreamcloud claims it ships in a week. We waited weeks waiting for the bed to arrive. They called once the mattress showed up but no base came with it so we're still waiting. Finally yesterday they showed up but delivered the wrong order. No support from Dreamcloud whatsoever. I hate the bed already and haven't even received the full thing yet.

The mattress took a couple extra days to get here, but when it showed up, putting it together was really straightforward and we were using it the same night. We went with the split king setup, but my half was firmer than what I wanted. I grabbed a plush topper and now I'm sleeping great. The frame has awesome features, especially being able to raise the head part to help with some health stuff without affecting my husband. We'll see how it holds up down the line, but right now we're feeling good about the purchase.