Dreamcloudsleep sells online mattresses and sleep bundles marketed for comfort and back support. This page aggregates shopper ratings and reviews for the store to help you understand what customers experienced before making a purchase decision.
Dreamcloudsleep Reviews
1.9
22 reviews
What Shoppers Say About Dreamcloudsleep
Created with AI, based on recent reviews
Dreamcloudsleep has a severely troubled reputation, with 22 shoppers rating it 1.9 out of 5. The overwhelming majority of reviews are one-star, citing consistent problems with mattress durability (permanent sagging and drooping within months), unresponsive customer service, and a warranty that shoppers describe as worthless. Multiple reviewers report that the company refuses to help with issues and forces customers to hire and pay for their own repairs. A small minority of five-star reviewers report positive experiences with mattress comfort and back pain relief, but these positive accounts are vastly outnumbered.
Beyond durability concerns, shoppers complain about deceptive shipping practices: the company advertises fast delivery but uses partial shipments to avoid refunds, sending mattresses that are difficult to return while delaying delivery of other items. Post-purchase support appears nonexistent, with customers unable to reach the company about delivery problems or defects. The consensus among most reviewers is strong enough that some have indicated plans to pursue legal action. Shoppers consistently warn others to avoid the company entirely.
Customer Reviews (22)
Sorted by: Most recentRebecca S.Apr 21, 2020
The customer service and shipping are both subpar. The reps don't have current info about shipments. When I placed my order, I was promised 2 pillows and a sheet set. I asked if the pillows could be swapped for king size since I ordered a king mattress, and they said everything would ship together. They also mentioned having a warehouse in CA. But I heard nothing until I called them myself. Turns out my mattress was coming from Maryland via FedEx ground, and I wasn't getting the pillows or sheets after all. I got on a chat and asked to cancel with an immediate refund or to get a mattress from the CA warehouse instead. The agent claimed they'd reroute it but said I had to wait and receive it first before getting my money back, even though they'd already charged my card. I called their main line and spent an hour on hold, asking them to call me back instead. When they finally did reach me, the connection was awful. They switched to a different line and I explained everything again, then they just hung up and never called back. This has honestly been my worst customer experience ever.
Patricia W.Jul 17, 2019
Really let down by this purchase. I can't really give a full review of the mattress because the adjustable base never showed up. They guarantee 2-3 day delivery but we're pushing a month now and still waiting. Support keeps promising it will ship next week, then nothing happens. It's hard to judge the mattress when I don't even have a base to put it on!
Dreamcloudsleep Review FAQ
What is Dreamcloudsleep's average rating?
Dreamcloudsleep is rated 1.9 out of 5 by 22 shoppers on RetailCoupons.com. Approximately 73 percent of reviews are one-star ratings.
What do shoppers praise about Dreamcloudsleep?
A small number of five-star reviewers report that the mattress provided genuine comfort and helped with back pain relief. One reviewer noted visible improvement in their spouse's back issues and mentioned bundled purchase options.
What are the most common complaints about Dreamcloudsleep?
The primary complaints are premature mattress sagging or permanent indentation within six months to a year, unresponsive or unhelpful customer service that refuses to assist with problems, a warranty that shoppers describe as essentially worthless, and deceptive shipping practices (advertising fast delivery while using partial shipments and delaying items to complicate returns).
Do shoppers recommend buying from Dreamcloudsleep?
No. The overwhelming majority of reviewers explicitly advise against purchasing from this company. Multiple shoppers state it was their worst online mattress purchase and warn others to avoid it entirely. Some have indicated pursuing legal action against the company.
How are Dreamcloudsleep's reviews collected?
RetailCoupons.com gathers reviews from verified shoppers who have purchased from Dreamcloudsleep. Ratings are based on individual customer experiences and are not edited or filtered for content, allowing both positive and negative feedback to be displayed.
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