Electrolux Reviews

I tried to book service online in early February but the system wasn't working, so I emailed instead about an error code on my unit. Nobody got back to me. I called two weeks later to schedule an appointment and was told there was a two week wait but the unit should be covered under warranty. The technician came in early March and said the unit had no power after a quick look. He claimed the control board was probably damaged, possibly from pests, and not worth repairing. He wanted over one thousand dollars for a replacement and charged me one hundred eighty-five dollars just for the visit. After he left, I realized the unit had just been unplugged. Once I plugged it back in, it had power and showed the same error code from before. This suggests his diagnosis was completely wrong. The technician didn't open anything up or let me see any alleged damage, and I have questions about photos he referenced later. When I contacted them by email and phone on the seventh, I explained the unit should still be covered under warranty.

We called Electrolux about fixing our refrigerator. Since the warranty had expired a couple months before, we had to pay a flat rate of $350, and we were assured that covered everything with no extra charges. They set us up with a service company in Utah. Our issue was no water and no ice coming out. The technician Andrew called ahead and said he wasn't going to waste his time just looking at it and ordered parts anyway. He showed up with the parts, didn't do any real diagnostics, and replaced the ice maker. He told us the water line was probably frozen and we should unplug the fridge for 24 hours. We did that but still nothing. When we pulled the fridge out to plug it back in, we discovered he had completely snapped off the shut off valve handle from the wall. We had to hire a plumber for an additional $250 to fix that damage. The plumber confirmed the water pressure from the wall was perfectly fine. We still don't have water or ice though.

This is absolutely the worst customer service experience I've ever had with any appliance company. DO NOT buy Frigidaire or Electrolux. I've been waiting TWO months for a replacement dishwasher after the motor died on my brand new unit that's less than a year old. I took unpaid time off work to be home for delivery and they never showed. They keep telling me nobody's in the escalation department, there's no manager available, and the only way to contact anyone is by email. They lie constantly. There's simply no better way to describe their customer service than absolutely terrible.

Electrolux ranks as one of the worst companies I've ever dealt with. Their warranty is basically worthless since they'll keep stalling and giving you the runaround for months until you give up and buy something new. I will never buy their products again. I've filed complaints with consumer protection agencies and the FTC because of how they've treated me.

Do yourself a favor and skip IKEA or Electrolux appliances. I'm currently dealing with a dispute process. I bought an IKEA cooktop that stopped working in October and have been trying to get Electrolux service for months. Every single time an appointment is scheduled, the technician cancels on that day. I've had six cancellations so far and they actually showed up once but couldn't fix it. I think the tech in this area checks his schedule in the morning and just cancels jobs because he knows Electrolux doesn't have enough technicians to hold him accountable.

I bought a cooker in late November and had it installed right away. A defective weld on the grill support bracket broke almost immediately. I worked with the retailer's support to file a case and they contacted Electrolux. After multiple phone calls with the retailer, we were told Electrolux would send a replacement part. Three weeks later the part arrived but it was completely wrong and didn't fit our model. The retailer was notified again. I called Electrolux directly and after some calls they agreed to send the correct one. Today a part was delivered but it was wrong again. The paperwork shows the actual correct part is out of stock and will ship next. The retailer is waiting for a callback. I called Electrolux again and asked how long the correct part would take. Their answer was they don't know. When I asked when I'd hear back, they said they don't know. I even asked if it might take six months or a year and received the same response of not knowing. Since these parts are manufactured in Germany, I'm frustrated that nobody can give me any timeline whatsoever.

I bought a cooker in late November and got it set up right away. Almost immediately, I noticed a defective weld on the grill support failed. After going back and forth with the retailer's support team several times, Electrolux supposedly sent a replacement part. When it finally arrived three weeks later, it was completely wrong and didn't fit our model at all. I notified the retailer again, then called Electrolux directly, and they agreed to send the correct part. Today a part showed up, but again it was wrong. The packing slip indicated the right part is currently out of stock and will ship separately. I contacted the retailer again and we're waiting for them to call back. When I reached Electrolux again and asked how long it would take, their response was they had no idea. When I asked when I might get a reply to their escalation, the answer was still no idea. Even when I asked if it could take six months or a year, they simply said they had no idea. These parts come from Germany, and I'm frustrated by the complete lack of clarity on any timeline.

I want to share my experience with after-sales service to raise awareness about some troubling patterns. My washing machine went to an authorized service center for basic cleaning after years of use. When it came back, it wasn't working at all. During repairs, they put in non-genuine parts and even asked me to tell corporate they were original parts. I refused to do that. My machine sat broken for almost two years despite repeated promises from staff that it would be fixed. It took escalating to the company's international office before they admitted responsibility. They proposed a replacement unit, but it had less capacity than what I originally bought, so I turned it down. I simply asked them to refund the service charge, which they initially rejected. They eventually offered an upgrade in writing, but then took it back once I pursued my legal rights through a consumer protection complaint. Even after the legal decision was made in my favor, I'm left wondering if standing up for myself as a consumer actually hurt my chances of getting fair treatment from them.

I'm sharing my experience with after-sales service to highlight some concerning practices. My washing machine went to an authorized service center for routine cleaning because of extended use. It came back completely broken. When they addressed the issue, they installed aftermarket parts instead of genuine ones. I refused when they asked me to claim those parts were original. The machine sat unusable for nearly two years despite countless promises it would be fixed. Only when I escalated to their global headquarters did they admit fault. They offered a replacement, but with lower capacity than my original unit, which I declined. I asked for just a refund of the service fee, which they rejected at first. Later they mentioned an upgrade, but withdrew that offer once I exercised my consumer protection rights through the formal process. Even after the legal decision came through in my favor, I'm left wondering whether using my legal rights made them less willing to work with me in good faith.

I shop at big box home improvement stores and own several rental properties. I had been satisfied with GE products up until now. I recently purchased a stove from Electrolux and within months it started malfunctioning and won't turn on. We had an electrician verify all connections were correct, so it's definitely the stove. We've been working with Electrolux for five weeks now and they keep pushing back the repair date over and over. I'm not convinced this company is dependable.