Electrolux manufactures and services home appliances including refrigerators, dishwashers, cooktops, and cooking ranges. This page aggregates verified shopper ratings and reviews to help consumers understand Electrolux's reliability, warranty support, and customer service based on real ownership experiences.
Electrolux Reviews
1.1
23 reviews
What Shoppers Say About Electrolux
Created with AI, based on recent reviews
Electrolux receives overwhelmingly negative feedback from shoppers, with 23 reviews averaging 1.1 out of 5. The dominant complaint across reviews is severely deficient customer service and warranty support. Shoppers report months-long delays in scheduling repairs, repeated technician no-shows and cancellations, unresponsive email support, failure to honor warranty coverage, hidden charges despite assurances of flat-rate pricing, and extreme difficulty obtaining replacement parts. Multiple reviewers describe abandoning repair attempts after extended runarounds and state they have filed complaints with consumer protection agencies and the FTC. One shopper noted waiting two months for a replacement dishwasher with multiple missed delivery appointments.
No positive aspects of Electrolux's service or products emerge from the available reviews. Shoppers explicitly warn others against purchasing Electrolux or its subsidiary brands (Frigidaire and IKEA appliances), with several stating they will never buy from the company again. The consistency and severity of complaints about customer service failures and warranty issues suggest systemic problems rather than isolated incidents.
Customer Reviews (23)
Sorted by: Most recentThomas R.Sep 15, 2025
This company deserves zero stars if that were possible. If you're out of warranty, stay far away from them. My gas oven broke and I had to wait three weeks just to get a technician to look at it. He said a part needed to be ordered and he'd be back in a week. A week later I got a text saying the appointment was pushed back another two weeks, then a week after that another text saying it was cancelled because the part was backordered. They sent me a link showing another two-week wait, so I took another day off unpaid work to stay home. Nobody showed up. I checked the link again and saw yet another two-week appointment. I called to complain and was told the second one was a dummy date and they had a definite appointment for two weeks out. The service person texted confirming this. Yesterday was that appointment and the technician didn't show up with no contact from the company at all. I filed a complaint and they set up another appointment time.
Rebecca L.Aug 7, 2025
We bought a condenser dryer that gave out after three years, which falls outside the warranty period. I paid $850 to have a technician attempt the repair twice, but Electrolux determined it's not fixable. I filed a formal complaint with customer care, and after two weeks of back-and-forth emails, it got handed off to an Australian specialist who doesn't have any record of my earlier messages. Their only response is that it's out of warranty. Well, obviously. The service has been terrible, nothing got resolved, and now we have an appliance headed to the landfill.
Brandon C.Jul 16, 2025
I keep calling their support line but nobody ever picks up the phone. When I request a callback, it never happens. This is absolutely unacceptable customer service. If you care about getting support after your purchase, stay away from Electrolux and Frigidaire. You'll just hit a dead end with their automated phone system.
Electrolux Review FAQ
What is Electrolux's average rating on RetailCoupons.com?
Electrolux is rated 1.1 out of 5 based on 23 customer reviews. The vast majority of reviews (91 percent) are one-star ratings, indicating widespread dissatisfaction.
What do customers complain about most?
The most common complaint is poor customer service, including months-long delays to schedule repairs, repeated technician cancellations and no-shows, unresponsive support, and difficulty obtaining replacement parts. Customers also report warranty coverage disputes, hidden charges despite promised flat-rate pricing, and lengthy waits for replacement appliances.
Do shoppers recommend buying Electrolux appliances?
Based on available reviews, shoppers explicitly advise against purchasing Electrolux products or its subsidiary brands. Multiple reviewers state they will not buy from Electrolux again and recommend consumers skip these brands entirely in favor of competitors.
What types of issues have customers experienced?
Reported issues include defective parts (broken welds, failed motors) appearing in new or nearly new units, refrigerators without water or ice dispensing, and cooktops that failed within months. Warranty coverage has been disputed or denied in multiple cases.
How do I write a review of Electrolux on RetailCoupons.com?
You can share your own experience with an Electrolux appliance or the company's service by submitting a review on this page. Include details about what you purchased, how long you owned it, what issues occurred, and how the company handled your claim or repair request. Honest reviews help other shoppers make informed purchasing decisions.