Electrolux Reviews

As someone who manages rental properties and normally shops at major home improvement stores, I switched to Electrolux for a new stove. Within just a few months, the unit stopped working properly. My electrician verified that all electrical connections were installed correctly, so that wasn't the issue. After reaching out to the manufacturer, we've spent the last five weeks going in circles with rescheduled repair appointments. Based on this experience, I'm not confident in this brand's reliability.

I called the service center to arrange a home visit for my Westinghouse microwave that had stopped working. The representative took down my unit's age and model, confirmed it could be serviced, and scheduled an appointment with someone supposed to call 30 minutes before arriving. I stayed home the entire day, but when I finally called late afternoon to check on the status, I was informed they don't have a trained technician available for this model and told me to find someone locally. Not a single call from them to let me know the appointment was being cancelled.

We purchased a Frigidaire Gallery combination oven and microwave unit for thirty-five hundred dollars. At thirteen months old, which is just after the warranty expired, the oven stopped lighting up. It turned out this model has a known defect where the microwave switch alignment is incorrect and blows the fuse. We paid another four hundred dollars and waited six months for repair, only to have it fail again six months later. Both times happened over the Christmas holidays. Right now we're without an oven and microwave again. Electrolux's attitude is basically tough luck and not their concern.

This company isn't trustworthy. The refrigerator door has developed rust and they're refusing to replace it.

When our washing machine started leaking, Electrolux directed us to use APL Service. We called to arrange a visit and had to pay $350 upfront. Before they came out, we called back to give them the specific solenoid valve part number we needed so they'd be sure to bring it. Three days later, a technician showed up in a regular car, confirmed we needed a new valve, and said he'd return in about three days. After waiting 10 business days with multiple calls to both companies hearing the same excuse about the part not arriving, we decided to cancel and ordered it online ourselves. It showed up the next day and we installed it in 45 minutes. When we asked Daniel at APL for our deposit back, he said maybe we'd get it minus $150 for the initial visit. That was weeks ago and we haven't heard anything or received any refund.

Don't purchase Electrolux products if you value timely service. My washer is still under warranty but apparently can't be fixed because it's over 10 years old according to their policy. They say it needs to be replaced, but the company has been tossing me back and forth for over 10 days already. This is not acceptable customer service for a US company.

I ordered a product directly from Electrolux and it quit working within a month. I reached out to their customer service, which connected me to a bot that eventually just asked me to send an email. Two weeks passed with no response. I submitted another complaint and I'm still waiting. My only option at this point might be to personally take the item to their office and leave it at the front desk. Their online contact options are completely useless. I'm amazed that a company with this level of customer service remains in business.

I ordered a product directly from Electrolux and it failed within a month. When I contacted customer service, I got connected to an automated system that eventually just told me to send an email. That was two weeks ago and still no response. I submitted a complaint as well and I'm still waiting to hear back. At this point, I'm considering showing up at their office in person to drop off the item. Their website contact methods don't seem to actually work. It's hard to understand how a company with such poor customer service stays in operation.

I bought an Electrolux fridge through IKEA and it's been a nightmare. The company tries to dodge their warranty obligations and brushes off your concerns with nonsense excuses. No parking near your house? Really? They'll use anything to avoid helping you. Don't waste your time with them.

My experience with Electrolux has been nothing short of terrible. Their customer service is truly dreadful. I bought a fridge early this year and it quit working. I asked for a replacement since it was basically brand new, but they insisted on replacing a part first. After two weeks, they tried the repair but it didn't work. Meanwhile, we were using a small cooler in our living room to keep food cold. I asked again for a replacement, which they agreed to, except they didn't have any in stock. I asked if they could send a loaner fridge while we waited a month for the new one, but that wasn't possible. The customer service representatives were rude and condescending throughout. They asked me to document all the spoiled food with photos and prices. I did all that, but they told me they wouldn't reimburse for all of it because that much food couldn't fit in the fridge. After many calls back and forth, they reluctantly agreed to cover the food cost, though they made it clear I wasn't entitled to it. My one star is only because I finally got a replacement after over six weeks.