TundraFMP (etundra.com) is a commercial foodservice and restaurant equipment supplier offering products such as workbenches, prep tables, and kitchen fixtures. This page aggregates shopper ratings and reviews to help you understand customer experiences with their products, pricing, shipping, and return policies before making a purchase.
TundraFMP Reviews
4.2
15 reviews
What Shoppers Say About TundraFMP
Created with AI, based on recent reviews
TundraFMP shoppers are deeply divided in their experiences. The majority (80 percent) of reviewers praise the quality and construction of products, particularly John Boos workbenches, which arrive well-protected on pallets with precisely drilled assembly holes that make setup straightforward. These satisfied customers also highlight responsive and helpful customer service staff who go the extra mile to resolve issues and find alternatives. However, a significant minority (20 percent) report serious problems including pricing increases, extended delivery times (up to two months), billing errors with multiple charges, incorrect invoices, duplicate shipments, and high restocking fees (20 percent) that complicate returns. Some shoppers also note confusion about whether TundraFMP carries residential or commercial equipment only, leading to incompatible purchases.
The polarized ratings suggest that TundraFMP delivers consistent product quality and occasionally excellent customer service, but operational issues around order fulfillment, billing accuracy, and return policies create friction for a meaningful portion of customers. Those seeking commercial kitchen equipment appear more satisfied than those shopping for residential items or encountering problems with billing and shipping.
Customer Reviews (15)
Sorted by: Most recentRachel M.Feb 17, 2021
Great support team. They handled my situation really well when my package showed as delivered but never actually arrived. They sent me a replacement right away without any hassle.
Kevin D.Jan 31, 2021
Shopping at Tundra was smooth and straightforward. I appreciated that they could tell me what the previous model number for the product was, which gave me confidence that I was ordering exactly the right thing.
Vanessa J.Dec 28, 2020
OH MY GOSH, I absolutely love this thing! Haven't gotten tons of use out of it yet, but when I have tried it OH MY GOSH it's fantastic. Definitely going to be ordering more parts from them soon.
Jennifer T.Dec 26, 2020
Great value for quality cooking equipment. Got two heavy aluminum pans that showed up fast and are really well made. Definitely worth the price.
Karen V.Dec 10, 2020
I have to add an update because I'm really impressed now. A manager from the company called me back an hour after my initial review. This person delivered the kind of five star service you hope for when ordering online. They solved my problem and actually made me feel like my concerns mattered. On December 6th I ordered something that showed as in stock with next day shipping. By December 10th I still hadn't heard anything about my shipment. When I finally called them, turns out it was actually out of stock and wouldn't be back for ten more days. Obviously this ruined my Christmas gift timeline. The first rep I talked to basically gave me a shrug and said sorry about the website, but that was it. No attempt to save my business like offering free shipping or a discount for the days wasted. I get that supply chains are complicated, but the initial lack of effort from customer service really bothered me. Then the manager called and everything changed.
TundraFMP Review FAQ
What is TundraFMP's overall rating on RetailCoupons.com?
TundraFMP is rated 4.2 out of 5 based on 15 customer reviews. The rating reflects a polarized customer base, with 80 percent giving five stars and 20 percent giving one star, indicating widely different experiences depending on order circumstances.
What do shoppers praise most about TundraFMP?
Reviewers consistently praise the quality and durability of products, especially commercial workbenches, which arrive securely packaged on pallets with protective wrapping. Customers also highlight precise manufacturing details such as accurately drilled screw holes that simplify assembly. Additionally, shoppers report that customer service representatives are helpful, responsive, and willing to resolve issues or find alternative products.
What are the main complaints from TundraFMP customers?
Common complaints include unexpected price increases on repeat purchases, slow shipping (up to two months), billing errors such as multiple charges and mismatched invoices, duplicate items arriving in orders, and high restocking fees (20 percent) combined with return shipping costs. Some customers also report difficulty determining whether products are for commercial or residential use before purchase.
Does TundraFMP work with residential customers or only commercial?
TundraFMP appears to primarily serve commercial customers. Several reviewers have noted confusion about this, with at least one shopper purchasing what they thought was a residential home kitchen appliance part only to discover incompatibility issues. The website should be reviewed carefully to confirm product compatibility with your specific needs before ordering.
How does TundraFMP's return policy work?
Based on customer reviews, TundraFMP applies a 20 percent restocking fee on returns plus charges for return shipping. These costs can be substantial and may outweigh the refund on smaller or lower-value items, so it is important to verify product details carefully before purchasing to avoid returns.