Expedia Australia is an online travel booking platform offering flights, hotels, and vacation packages to Australian customers. This page aggregates customer reviews and ratings to help prospective bookers understand the experiences other travelers have had with the service.
Expedia Australia Reviews
1.0
22 reviews
What Shoppers Say About Expedia Australia
Created with AI, based on recent reviews
Expedia Australia has received exclusively negative feedback from shoppers, with all 22 reviews rating the service at one star. The most consistent complaints involve refund processing failures, with customers reporting indefinite delays, missed deadlines, and agents repeatedly pushing back promised refund dates without resolution. Shoppers also describe significant issues with booking accuracy, including confirmed reservations that were not actually available at hotels and flights, leaving customers stranded. Additionally, customers report poor customer service responsiveness, with some stating that support requests go unanswered entirely and that the company deflects responsibility between itself and vendors, leaving customers without meaningful assistance or recourse.
The reviews paint a picture of a booking service that consistently fails to deliver on its core promises: securing available accommodations and providing functional customer support when issues arise. Whether the problem involves refunds, accommodation quality, or booking validity, shoppers report a pattern of unresponsive communication and unresolved complaints. No positive aspects of the service were mentioned across the available feedback.
Customer Reviews (22)
Sorted by: Most recentSarah E.Nov 2, 2023
Complete scam using stall tactics to avoid refunding Every agent keeps saying they need 72 hours but then never follow up. Weeks go by, then months, and there's still no refund processed on my flight ticket.
Victoria L.Oct 11, 2023
Misleading listings and they won't take responsibility I booked what was listed as a 4 star hotel in Chicago but the room was cramped, had no room service, a broken AC unit, and was disgusting with insects everywhere, ants, and spiders all over. When I complained, both the hotel and Expedia blamed each other and refused to do anything about it. I had to escalate to the financial ombudsman and dispute it with my credit card company. Don't book through them, check other sites instead. They're operating a scam.
Expedia Australia Review FAQ
What is Expedia Australia's current rating?
Expedia Australia is rated 1.0 out of 5 based on 22 customer reviews on RetailCoupons.com. The rating reflects the experiences of shoppers who have booked flights and accommodations through the platform.
What are the main complaints shoppers mention?
The primary complaints center on refund processing delays (with customers reporting promised timelines repeatedly missed), bookings that were confirmed but not actually available, and unresponsive customer service. Customers also report difficulty receiving support for accommodation quality issues and describe confusion about responsibility between Expedia and vendors.
Do customers report issues with booking accuracy?
Yes. Multiple reviews describe situations where Expedia confirmed bookings for hotels and flights that were not actually available, resulting in customers being left without accommodation or stranded with canceled flights. Some customers found rooms unavailable despite Expedia showing availability when competing booking sites did not.
How do customers describe the refund process?
Customers report that refund timelines are not honored. Initial promises of 7 business days are frequently missed, and when customers follow up, agents allegedly provide new, later dates rather than processing the refund. Some customers report waiting months without resolution.
Would shoppers recommend Expedia Australia?
Based on available reviews, customers do not recommend the service. One reviewer explicitly stated it was their last time using Expedia, and others described frustration with the platform's inability to resolve disputes or provide meaningful customer support.
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